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"We stayed at Florence Lighthouse Inn and had a mixed but ultimately improved experience. Our initial room had some significant issues—the shower wasn’t working and the air vent was very noisy, which made it uncomfortable for my family. After raising our concerns, the team responded and moved us to a much better suite. We do appreciate the effort, though moving luggage with the family was not ideal, and we were left wondering why the better room wasn’t assigned from the start. Breakfast was okay but quite limited compared to other hotels. There wasn’t a menu, and we had to request items. The coffee and waffles were good, but options overall were minimal. We tried the biscuits and gravy (which seem popular), but it wasn’t to our taste. I requested an omelet, and while they kindly prepared it, it didn’t turn out great. In the end, we actually had to go out for a second breakfast to start our day properly. That said, I want to give special recognition to Eric, who genuinely tried his best to help and made a positive difference in our stay. Overall, the experience improved after the room change, and with some consistency in room readiness and breakfast quality, this place could be much better."

"Everything felt very safe and secure. The owner was super accommodating, and we would definitely stay again. It was a great setup, cozy feel and a really good price."

"No elevator, dirty room, clogged toilet."

"We had a great stay at Best Western Pier Point Inn! The location is absolutely beautiful—right by the river with stunning views that made the whole experience even more relaxing for my family. The rooms were very clean, neat, and comfortable, and we really appreciated the quiet and cozy atmosphere—perfect for a family getaway. One small detail was that the toilet seat felt a bit smaller than usual, which was a little unusual, but everything was spotless and well-maintained. The breakfast was excellent with a great variety of options—definitely a highlight of our stay! We also enjoyed the amenities—the pool was open until 10 PM, which was great for relaxing with the family in the evening, and the gym, while simple, was still good and had what we needed. The staff were friendly and welcoming throughout, making us feel comfortable from start to finish. Overall, a very enjoyable experience, and we would definitely consider staying here again."

"This hotel is located pretty far down at the end of a road, ways out of the main town. The shower drain was clogged with hair and sand and hairties. There was cigarette ashes in one of the 2 beds. These beds are advertised as queens but they are "fulls" and the staff is very rude. I did nkt have much interaction with the staff but when in the lobby i observed them on many occasions treating others poorly. "

"Not a very nice place. Grumpy old guy. Dated furnishings. The beds were up on blocks of wood on which i stubbed my toe and bled everywhere. We did a 7 night road trip and this was the the worst place. Would not recommend. "

"The room smelled, it was because we had our dogs, so we were placed in the specific dog rooms. We were charged 25 per dog. Which did not specify, but that's happened before. So. I wasn't surprised. We wanted to leave, but because I paid on expedia, we were stuck. It was old, outdated and needed some repairs. I didn't use the internet, so I'm not sure how fast the service was. To be honest, I would not stay here again. "

"Clean room, quick and easy check in, & I think they had the most comfortable bed out of everywhere I stayed on my trip. "

"Our plans changed last minute and the hotel manager was very accommodating and helpful in getting our reservation cancelled. Also observed him checking in other guests and he was very courteous and helpful with them also. Definitely will be staying here when we travel to Florence again."