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"The staff thought to be more helpful or friendly. The hotel itself is very well run, clean and the spa was excellent."

"Very clean and comfortable great stop off on a long journey plenty of parking "

"Staff is helpfull, rooms clean, location perfect. No parking for big vans."

"Spacious room. Super clean hotel. Very friendly, warm staff from welcome to check out. "

"un accueil comme nous avons jamais eu dans un hôtel, vraiment vous avez une équipe en OR, très chaleureux et à l’aise avec ses clients, vraiment merci, et passez de bonnes fêtes de fins d’année ! "

"We have enjoyed our stay a lot. The hotel was clean and quiet and also staff were very professional. "

"Staff were exceptional"

"Top location. Comfortable stay overall "

"This is one of the nicest hotels I've stayed at when in France, goose down white quilts, fresh bed linens, fluffy soft pillows, and comfortable mattress allow a weary vacationer/traveler to get a good night's sleep. The staff is wonderful, food at the in-house Jeanne D'Arc Restaurant is very good and reasonable for the fine cuisine. At the staff is very helpful and accommodating- especially Sheena who speaks French & English. I highly recommend this as the hotel to stay at in Rouen. Fitting it is situated right next to tower/dungeon where St. Joan of Arc was kept as a prisoner. They have beautiful portraits and art work in the restaurant of St. Joan."