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"We had a great stay and experience. Access to sister resort was great. Beach was perfect."

"I inquired about room service and was told by the front desk clerk there was room service I attempted to obtain room service and found out that in fact there was none. When I brought this to the attention of though same Front Desk clerk, she listened, then averted her eyes and ignored me. "

"Rooms, bedding, showers did not seem very clean"

"Great resort. Much bigger than most in Key West. The buildings are older but the remodel is very nice. The staff is extremely helpful with check I and out really smooth. The amenities are excellent with 2 pools and bars that have food available at both. The food was good as well. There is also an hourly free shuttle that drop off and pick up at the Waterfront Brewery close to Duval St. Make sure to reserve a spot on the bus or you won't get on. "

"The pier house continues to be my favorite go to resort on the island . The location , pool, little private beach area , 0 Duval restaurant, chart room , spa , hair salon , etc all make this property hard to beat ! Levi and all the other wonderful staff are always so helpful and pleasant . I really love everything about the pier house. Book it you will be happy you did ! "

"More menu items and better/frequent room cleaning."

"It was ok. The pool area was average at best. There's a huge area to one side of the pool that was empty. It should have been filled with loungers because there weren't enough and they were a bit ratty and not very comfortable. Could have cleaned the leaves out of the pool and whirlpool better as well. When I arrived, I was told the elevator was out. Then I asked where I was and it was rm 433...only 3 flights of stairs. Never got fixed the days I was there. Never even saw anyone working on it. I'm not an invalid but the guy telling me oh it's only 3 flights wasn't helpful. He offered to have someone take my bag but, how about fix the damn elevator. Night Kayak was great and food was decent in the restaurant but a bit pricey."

"Nice tropical feel . The rooms were clean , pool was beautiful. Food was excellent. "

"Beautiful property "