Fish Market Tours and Activities

Was a beautiful stay at Saletoga. Resort, rooms and amenities were awesome. Breakfast was a let down as it was the same thing every day and we stayed 5 days. Let down was the customer service. Staff were polite but would suggest more training. We would often sit in reception area as this was one area best for wifi connection. But this was the same area staff would check in and out for the day. As we could understand the language, one morning house keeping staff had turned up late and were spoken to by management in the reception area where guests (us) were sitting. Staff cleaning up in dining area would be cleaning up tables and talking to each other from one end of the dining area to the other about inappropriate things. Again for those who couldn’t understand the language wouldn’t be any wiser, but for us who could understand, it was very unprofessional for resort staff. Again, we had a beautiful stay at Saletoga but suggest that your staff have more customer service training to treat ALL guests the same not special treatment for the “non Samoan” guests.

Every thing was excellent and fantastic

air con in one of the rooms not working - reported to front desk but not fixed - kitchen items not working like hot water kettle and microwave