Featherstone Hotels, Birmingham

"The staff were extremely friendly and helpful. Rooms were spotless and decorated to a high modern standard. Would definitely stay here again. Excellent value for money."

"Excellent hotel, great location, excellent value for money, on sight parking at a reasonable rate, clean and comfortable rooms, staff very friendly and helpful. The room rate was excellent value for money and also included breakfast, will definitely use this hotel again."

"We had a Family room as there were 4 of us. Room was perfect for what we needed. However, checking in was a struggle. Whoever I had at the desk was very distant focus wise when we approached. On my booking, their checking in police was stated as: - Check-in time starts at 3:00 PM - Check-in time ends at midnight - Minimum check-in age is: 18. I approached the small desk with my booking number (the email confirmation) at the desk. The very half arsed guy asked for ID, which wasn't a requirement. I've been to many hotels prior and have never been asked that. He made it difficult trying to say I need proof of ID, which I never carry a wallet. He then asked if I had a photo of ID, which is wrong even if asking for ID. Now despite this I was happy we had our room as this was for a 30th Birthday Celebration in BHam, but it ended up not being the end of this. Said guy that sorted our digital keys set them up to expire a day earlier than we were supposed to leave. Shout out to the other receptionist James, he sorted out our keys and realised the other dopey guy made an mistake. Genuinely had a good experience with him and made me feel welcomed."

"Great location and staff were amazing "

"Room could do with openable windows."

"During breakfast coffee machine was not working, no phone in the room, no storage/cupboard in the room, cleanliness was average, asked for boiled egg but was told it will take 15 minutes."

"Beautiful hotel, brilliant location, comfortable beds and good food will stay here again "

"Central place .rooms are extra small specially if you are bit overweight you have to think about staying in this hotel , didn’t took breakfast so not sure , "

"Few staff members but the ones there were were amazing, hardworking, wanted to please , polite and helpful. Nice bar area . Good size rooms with table and chairs. Lovely comfortable bed . Left my coat in the lounge and it was safely put away until I remembered. Good breakfast. Great location. "