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"Absolutely incredible hotel! Best for families. Food was awesome "

"The room was very nice and the staff was wonderful"

"Good"

"Weed smell all night checked out couldn’t breathe left early didn’t get refund "

"The hotel is well located in downtown Cleveland. Close to everything you need and convenient to the rock ‘n’ roll Hall of Fame. The restaurant is excellent fresh food creative recipes. The bar staff is super friendly. The rooms are small, but well appointed offering comfortable beds, and appointed bathrooms. I recommend."

"“Free parking” is only free for 1 night. Shuttle stops running at 12am"

"My stay at The Residence Inn Cleveland Downtown was a terrific experience and it remains one of the best options for anyone looking for a blend of convenience and comfort. The guest rooms are impressively well-maintained and comfortable, providing a great environment to relax after a long day. One of the standout features is the well-equipped kitchen. Having a full suite of appliances and utensils makes a massive difference for longer stays or for those who simply prefer the convenience of preparing their own meals. The staff here are incredibly professional and efficient. From check-in to check-out, the service was seamless, and the team clearly takes pride in ensuring guests have a smooth experience. Furthermore, you cannot beat the excellent location. Being right in the heart of downtown makes it easy to access local attractions, dining, and entertainment without any hassle. The only slight hiccup during the stay was some minor issues with the hot water in the building. While it was a bit of a nuisance, it felt like a one-time inconvenience rather than a systemic problem, and a few Luke warm showers didn't significantly detract from the overall quality of the visit. Overall, this is a fantastic choice for anyone visiting Cleveland. The combination of great rooms, a stellar team, and a perfect location makes it a go-to spot! "

"Outstanding in every way! Staff was exceptional; front desk, valets and restaurant servers were all among the best I've ever met. Hotel and rooms were clean, modern and luxurious-they put a lot of money into refurbishing the place and it shows. We had breakfast at Mowery's- great selection and fantastic food. We were celebrating my dad's 90th birthday and they really made him feel special. Top notch operation from top to bottom. Perfect location if you're visiting the Jack Casino or anywhere downtown. We will definitely be going there again. "

"Elevators have seen better days. 5th floor hallway was leaking water like crazy and reeked of weed. Room was filthy, window was cracked and could barely see through it from never being cleaned. Its like it was condemed but stayed open. "