Enoshima Holidays from NZ$5,017

I had a medical emergency during my stay in Tokyo and the staff at Hotel Niwa were amazing in helping me get care. They were kind and checked in on how I was doing and even let us check out late when I was well enough to travel home. While my Japan visit didn’t go as planned I felt very safe and comfortable staying at this hotel and am glad we chose it. My husband said the breakfast was great and the rooms were cozy. I hope to return and stay there again.

The room was clean. Staff were professional and helpful.

First impression, looks very nice, but when you look on the small details, not so great, definitely not as good as other Prince Hotels I have stayed. No one helps with the luggage, hotel was built cheaply, so you can hear every move in the next room and from the rooms above too. Food selection is not great, but whatever they serve is delicious! Only one restaurant in this huge hotel. Wanted to drink tea with a cake, guess what, cakes are only for take out… so I ended up going to eat in another establishment. Very strange…! Room floor was not clean at all, plenty of hair… Location is not so convenient either. Bottom line, too expensive for what it is.

I have been to Tokyo 5 times, this hotel was one of the best I’ve ever stayed at.

Kei checks all the boxes - extremely clean, friendly and helpful staff, comfortable beds and bidet toilets!