Ellerbe Woods Hotels, Shreveport

"Majority of the staff was rude and inconsiderate. The hotel was not prepared for the convention that I was there for. They were understaffed."

"Needed more carts to bring luggage down . Food service was taking too long . Could not accommodate the AKA Sorority overall. Valet service too long . "

"Rooms were freaking gross. Hair, dirt and dust on the tile floor at the entry and bathroom. Toe nails on the carpet by the dresser. Our rooms were never cleaned/serviced over 4 days. No breakfast in the mornings, no pool (says it’s being renovated, but no sign of any construction happening), weight room is dilapidated and the hall ways were filthy. We only stayed cause options were limited due to a national wrestling tournament happening and there was limited availability for rooms at a reasonable price. It sucked and I could have given them some grace on the building being older if they would have just cleaned the rooms properly, but it was disgusting and super disappointing. Would never say here again without a massive overhaul in all areas. Don’t be fooled by the 10/10 ratings... It’s got to be the staff or management trying to salvage their ratings. Do better Del-Mar…a little more attention in cleaning the rooms would go a LONG WAY. "

"My partner and I traveled to Shreveport for his uncle’s funeral. After an emotionally exhausting day, all we needed was a place to rest. Check-in was a red flag, the front desk staff couldn’t complete the process without the manager showing her which keys to press. We were then issued a room key that failed to open the door, flashing yellow repeatedly. We returned to the desk. No apology, no assistance, just a replacement key and “just try it again.” That key failed too. We never entered the room. After the second failure, my partner who was grieving and exhausted, lost his temper. This was a moment for de-escalation. Instead, the manager immediately demanded we leave, made no attempt to resolve the issue or offer an alternative room. When I asked for a printed receipt confirming his verbal refund promise, he refused and called the police. We were removed from the property without accessing our room or receiving any refund. I understand my partner’s reaction wasn’t ideal, but I paid for a one-night stay and were never actually given usable access to the room due to repeated key failures, and then we were effectively removed without receiving the service. I am currently pursuing legal action."

"It’s a cool place. Bar only open until 10 however. "

"I was pleasantly surprised by this hotel. I honestly expected it to be a bit of a letdown, but it ended up being a great stay. The property felt updated, clean, and very homey, which made a big difference. I especially appreciated the thoughtful amenities. Having a laundry area on the floor was convenient, and I loved the standalone glass shower instead of a traditional tub, it gave the room a more modern feel. The location is about 10-12 minutes from the convention center, which wasn’t bad at all. A Lyft typically runs around $15–$18. That said, a shuttle to and from the convention center would have been a really nice added touch. I didn’t get a chance to try the breakfast, but it’s great that it’s offered… always a plus when traveling. If they continue maintaining the cleanliness and overall upkeep, I would definitely consider this place a bit of a hidden gem. The only downside for me was the noise. The walls are quite thin, and I could clearly hear conversations from neighboring rooms or possibly above. If you’re a light sleeper, that’s something to keep in mind. Also, one area for improvement would be the front lobby. On the day of my departure, I went to sit down there and noticed the tables hadn’t been wiped. It’s a small detail, but keeping shared spaces consistently clean would really elevate the overall experience. Overall, a solid stay, I’d definitely book again."

"The breakfast was awesome!! Parking was very good. The Staff was exceptionally helpful. The room was clean with lots of amenities."

"Hotel needs some serious maintenance. Doesn’t help that each morning guest and staff were out front of the hotel smoking pot. "

"Staff was awesome!! Food was good! Room was huge!!!"