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"The room smelled awful and the shower was cold. Pool room towels aren't allowed out of the pool area, so the elevator and hall floors werr drenched from so many people walking back to their rooms with no towel. Breakfast was pretty underwhelming. The powdered eggs were particularly bad. "

"When there are a lot of children in the property, there should be staff in the pool area. The parents alone are not watching them"

"The 2 night stay was going great ...... Until check out morning. 5pm the previous evening, I requested a late checkout just in case I needed a little more time in the morning. The front desk attendant was very helpful and scheduled me for late checkout. Before noon(my late checkout was 1pm) there were 3 separate knocks. 2 from house cleaning and 1 from possible management. Possible management stated that at 1230pm I would be charged for an additional day. I informed her that my late checkout was for 1pm and the attendant from last evening wrote it in their log book. Needless to say I was already heading out, before 1230. Overall, the morning staff was NOT my cup of tea. Evening staff and the breakfast crew were great. The room; clean but dusty, bathroom ceiling falling in, furniture and tub had hard stains. Housekeeping; 1 wrapped roll of toilet paper(stored), 1 unused roll on ream and 1 used roll on ream. Would I stay again, possible but just for a night or 2."

"Good overall. STaff helpful. More a family atmosphere."

"Very good and comfortable overnight with children."

"Everything about the property was excellent. Buuuuttttt be prepared based on your room location and venue taking place. You may be subject to weddings and galas where the music or event makes noise levels very loud in your room."

"The staff was very helpful! We enjoyed sitting outside by the fire table and the breakfast was perfect for a quick bite before heading to our tournament. The kids enjoyed the pool! The hotel was just a short drive to restaurants, gas stations and stores as well as Spooky Nook. Our only complaint was the smell in the hallway near our room which was tolerable."

"Staff was helpful. It was a bit messy but under renovations."

"Great staff. The pool and gym are well maintained and a huge plus since the weather ruined our Hersheypark plans. Easy parking, nice amenities, and a great location near downtown with plenty of food and drinks nearby. Great stay overall!"