El Pedregal Holidays from NZ$2,487

This is barely a 2 star hotel and falsely advertised! The rooms were pathetic with zero ventilation in the bathrooms and mold growing everywhere! The room service would halfheartedly clean the room And refill the toilet paper with half rolls and that’s it. There is no microwave, coffee maker and even a mirror in the room! The staff was not friendly and seemed to be reluctant to accommodate any requests. We asked if there could be any upgrades and they told us to come before 12pm everyday to check for two days and nothing! Also the restaurant food is horrible and the price is way too high for the standards that they are keeping! Do yourselves a favour and spent an extra $100 or $200, skip this place and stay somewhere else!

The view there is perfect! Beautiful resort with very friendly staff!! The pools were very nice but seating around the pool is hard to find since it’s full. The room was very nice and the bed was huge and perfect! The annoying thing was that the AC blows right over the bed. At the Buffett for lunch we had a hard time getting hot sauce (Valentina) which is funny for Mexico. We didn’t like that the steakhouse showed up as a regular free restaurant and then all the steak we could see, had to be paid for. Also didn’t like them constantly trying to sell us the Mexican specialty wine at the restaurants.

Staff was amazing. Everything was very clean, food was good, fun activities throughout the day. Would highly recommend!

We booked a last minute stay because of a cancelled flight. Got to the property in time for dinner - only option was the buffet. It was underwhelming to say the least. We both left at least half of the dishes untouched after one bite. Although the property says all inclusive we were told that anything besides well was an upcharge. There is a mini fridge in the room but it had mostly soda and water - 2 beers only. There is only one bar besides the pool bar (closed by the time we arrived) and it is in the lobby. The bartender was very friendly and did his best to make it a fun experience. He was the highlight of the stay. Room was ok. 2 ceiling fans were nice. Not the cleanest or best kept but not the worst. Could clearly hear the tv from the next room so bring ear plugs. Breakfast was better than dinner, but if you liked dinner you will be happy because there are leftovers from the night before on the breakfast buffet. Also saw many guests sampling and eating while going through the buffet. Gross. The ranchero sauce was on point. Front desk said we had to check out at noon and would no longer have access to any amenities and were told we had to sit in the lobby until our ride came. Never has that happened and we have stayed a lot of places in Cancun. We have always been able to use the amenities until departure even though we vacated our room. Not sure who is giving this one such high praise on other reviews. This is definitely a NO REPEAT PROPERTY for us.