Top Hotels Near El Caracol in Cozumel from NZ$400

"What a great trip. We loved the unique location, the surrounding animals and nature, excellent service, and comfortable rooms. The food was great, everything was well-organized, and everything ran smoothly. The salespeople were a bit pushy initially, but once we shared our plans and preferences, they gave us space. The Xcaret park entrances are literally right by the lobby and the hotel's beach areas. However, it felt like you were inside Xcaret park even while on the resort grounds. We booked unlimited park entrances, and that was a fantastic choice for us. We did 1-2 experiences each day and then enjoyed relaxing by the pool or the ocean in the afternoons. The night shows at the resort were entertaining and culturally rich. This was our 6th or 7th trip to Mexico, and we’ve learned so much about its culture, people, and beautiful land during this visit."

"Hotel over all was very nice, rooms were big. The only thing I thought needed improvement is the entertainment during the day. Very dull and boring except for the foam party day which I believe is on Saturdays. "

"Excellent customer service. "

"Stayed in new section. Everything very clean. People cleaning everywhere. Great smelling bathrooms "

"Clean, safe, friendly. Beds are a bit hard. "

"They don’t offer a refrigerator for your room, they make you rent one, no water was offered, you had to buy it at the front desk. When asked to have a water while waiting in line at the front desk they said they didn’t have any water available but water was sitting right behind the desk. After receiving the refrigerator we had to rent, the staff plugged in the refrigerator and it started an electrical fire in our room. We asked to be moved to a different room and they didn’t want to accommodate the request for some reason but did only after demanding we be moved. Nonetheless, we ended up booking a different hotel. Sadly I’ve never stayed at a resort this poor before. There are. Better places to stay for the same money. Don’t book this resort. "

"The childrens pool and the adult pool are not near each other so it was a challenge to keep eyes on children while trying to enjoy some adult time."

"I have stayed here numerous times for 1-2 weeks at a time and the food was better than before but could be warmer whether served or in buffet, the pool could be cleaned more often because the walls in the adult pool was dirty looking and water was taking on a green color, staff and property was better than past stays"

"Excellent food, wonderful staff, pristine facilities"