Hallway
Check availability

Reviews of Valley Motel El Cajon-San Diego

2 out of 5
Valley Motel El Cajon-San Diego
585 North Mollison Ave, El Cajon, CA

Reviews

6.4
Rating 10 - Excellent. 201 out of 546 reviews" "
Rating 8 - Good. 73 out of 546 reviews" "
Rating 6 - Okay. 63 out of 546 reviews" "
Rating 4 - Poor. 50 out of 546 reviews" "
Rating 2 - Terrible. 159 out of 546 reviews" "

5.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place
Stayed 1 night in May 2024
Response from Austin on 15 May 2024
Thank you for the kind words, Troy! We are delighted to hear that you enjoyed your stay here at Valley Motel. We hope to welcome you back soon!

2/10 Terrible

Tylr

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The air conditioner threw materials when turned on. It made a noise that was so loud surely people walking past the motel on the sidewalk could hear. Staying here is not safe.
Stayed 1 night in May 2024
Response from Austin on 13 May 2024
Thank you for taking the time to leave your feedback, Tylr. We’re truly sorry to hear about the noise issue with the AC unit in your room. Your comfort is our top priority, and we understand how disruptive this must have been to your stay.We’ve immediately notified our maintenance team to address the AC unit in your room and ensure it is operating quietly. Additionally, we are conducting a thorough inspection of all AC units in our rooms to prevent this from happening in the future.We appreciate your valuable feedback and hope you will give us another opportunity to provide you with a more enjoyable stay. Please don’t hesitate to contact us directly if there is anything else we can do for you.

2/10 Terrible

leeann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross place! Unsafe!
Stayed 1 night in May 2024
Response from Shanda on 9 May 2024
You never showed up for your booking. We held the room all night for you. As advertised, our bookings are non-cancellable and non refundable.

10/10 Excellent

Christopher

Everyone that works at this motel are very nice people and I think all other hotels,motels should be as kind and friendly as these people that work at Valley Motel.
Stayed 1 night in May 2024
Response from Austin on 5 May 2024
Thank you for staying with us and giving your positive feedback! We are so happy that you had a great experience with us because we truly try our best to give the best customer service we can while making your stay convenient and simple. We hope to welcome you back here soon!

10/10 Excellent

Tanya M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2024
Response from Eva on 3 May 2024
Thank you for your review! We are glad you had a positive experience. We look forward to welcoming you on your next stay with us. :)

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies that run the Valley Motel are always so nice and show excellent hospitality. You always give me a warm welcome every time I come stay there. Thank you I always feel at home . Maybe I could possibly work for you guys too since we know each other pretty well always a first name bases.
Stayed 1 night in Apr 2024
Response from Eva on 3 May 2024
Thank you for your review! We are glad you had a positive experience. We look forward to welcoming you on your next stay with us. Always a pleasure to see you Diane! :)

10/10 Excellent

Christopher, mantua

Liked: Staff & service, amenities, property conditions & facilities
The people that work there are so very nice and helpful. I really appreciate everything they do.
Stayed 1 night in Mar 2024
Response from Austin on 26 Mar 2024
Thank you for your review, Christopher! We hope to welcome you back soon!

2/10 Terrible

Abraham

Stayed 1 night in Feb 2024
Response from Eva on 19 Feb 2024
Thank you for your feedback. We strive to surpass guest expectations, unfortunately that didn't happen for your stay. We hope your next stay is more pleasant and that our staff can help with any issues you may find.

10/10 Excellent

Zaarbara

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Felt cozy and home like
We very much enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Austin on 14 Feb 2024
Thank you for taking the time to give us some feedback! We will continue to improve because positive experiences like yours makes the hard work worth it.

10/10 Excellent

Rose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, restful :)
Stayed 1 night in Jan 2024
Response from Austin on 8 Feb 2024
Thank you for staying with us, Rose!

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like family
The staff here is amazing make me n my family feel right at home.
Stayed 1 night in Jan 2024
Response from Austin on 31 Jan 2024
Thank you, Alejandra! You are always welcome here any time you are in town!

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there is vey kind n helpful I love coming here
Stayed 1 night in Jan 2024
Response from Austin on 27 Jan 2024
Thank you, Alejandra! You are always welcome.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay here everytime! Very excited to try out the deluxe room next time. The staff were attentive as always and more than willing to help in any way at all. The employees make the hotel a little pocket of sunshine.
Stayed 1 night in Jan 2024
Response from Austin on 27 Jan 2024
We appreciate the kind words!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Cheapest around, bare bones
Room was pretty bare bones. The hot and cold taps on the sink are backwards, so hot was in the right. Smoke alarm had been taken town and was not present. Floor was pretty sticky. For the price, I wasn't upset, but for sure could use some paint and new flooring under the bed.
Stayed 1 night in Jan 2024
Response from Austin on 18 Jan 2024
Thank you for your feedback, James.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Jan 2024
Response from Austin on 11 Jan 2024
Thank you, Elena! We hope to see you back soon!

10/10 Excellent

Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Polite staff.
Stayed 1 night in Jan 2024
Response from Austin on 8 Jan 2024
We appreciate your feedback, Rose!

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed at this hotel. Booked through third party they ran my card over the phone without my approval and put several deposit charges. Meanwhile I never even was able to stay at the property because no one was at the front desk when going to check in. They refuse to refund my money and deposit for a service I never receive. They are a credit card scam! BEWARE DONT STAY! Unless your desperate but still then don’t give your card details.
Stayed 1 night in Dec 2023
Response from Austin on 8 Jan 2024
Hi Monica! You made your reservation with us at 9:12 pm on December 31st through Expedia. To make a reservation, Expedia tells you upfront all rooms are non-refundable and non-cancelable. Sometimes, we do let it go. However, you messaged us at 1:02 am on January 1st that you were not coming, which was far too late! We held the room for you and were not able to rent it, and the room was non-refundable when you booked it. We did refund your deposit as deposits are not ours to keep. Sometimes the refund process takes 1-3 business days, which is up to your bank and is out of our control.

8/10 Good

TRACYSMOLTZ

Travelled with family
I have stayed here at the valley in on more than one occasion, I have two dogs and they never charge for a pet. The rooms are very spacious and the staff is Always very friendly
Stayed 1 night in Dec 2023
Response from Austin on 8 Jan 2024
Thank you, Tracy! You are always welcome here!

8/10 Good

Verified traveller

Liked: Room comfort
One employee was great! Sherry went above and beyond her job description in making sure customers stay was pleasant. Another employee was incredibly rude from the outset. And seemed to derive pleasure from doing so. Very strange. Owners seem nice. Rooms could use a Lil more detail when being cleaned. Policies and rules are seemingly arbitrary. Semi automatic gunfire was alarming...not sure if anyone called the police, one employee stated "its not my responsibility, im not the one working right now" Unreal.
Floors on check in
Floor on check in
Stayed 1 night in Dec 2023
Response from Austin on 8 Jan 2024
Thank you for your feedback! Our standards of cleaning are not portrayed accurately by the pictures you have provided in your review. We vacuum, sweep, and mop each room daily.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theres alot to do in the area! This hotel was perfect for a warm nights rest after walking around all day! :)
Stayed 1 night in Dec 2023
Response from Austin on 8 Jan 2024
Thank you for taking the time to review us!

10/10 Excellent

Nelson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Austin on 31 Dec 2023
Thank you for your feedback, Nelson!

10/10 Excellent

Alicia

Stayed 1 night in Dec 2023
Response from Eva on 30 Dec 2023
Thank You for the good review! We are glad you enjoyed your stay and are excited to welcome you back on your next visit!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Austin on 28 Dec 2023
Thank you for your feedback, Amber! We look forward to seeing you here soon. Take care!

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valley Motel will always be my go-to location! They make you feel welcomed beyond belief :)
Stayed 1 night in Dec 2023
Response from Austin on 20 Dec 2023
Thank you for your review, Rose! You are always welcome here!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk employee made my day!
Sherry at the front desk was helpful!
Stayed 1 night in Dec 2023
Response from Austin on 18 Dec 2023
Thank you for your feedback!

10/10 Excellent

Robert

Business traveller
Liked: Amenities
The rooms are giant and all have two beds and microwave and fridges
Stayed 1 night in Dec 2023
Response from Austin on 18 Dec 2023
Thank you for your feedback, Robert! We are so glad you had a positive stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Dec 2023
Response from Austin on 13 Dec 2023
Thank you for your review, John! We hope to see you again soon!

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed before with some friends! My stay this time around was just as good if not better than before, the staff are nice and the hotel is quiet. They have a store nearby that was convenient, the check in was fast and easy!
Stayed 1 night in Dec 2023
Response from Austin on 13 Dec 2023
Thank you for your feedback, Rose!

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Austin on 13 Dec 2023
Thank you for your feedback, Jimmy. We will look into it and fix whatever issues there may be.

10/10 Excellent

okayiregretit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how spacious the rooms are, the staff were very friendly and made me feel welcomed.
Stayed 1 night in Dec 2023
Response from Austin on 10 Dec 2023
Thank you for your feedback! Hope to see you again soon.

10/10 Excellent

kalang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.quiet.
Stayed 1 night in Nov 2023
Response from Austin on 28 Nov 2023
Thank you for your feedback, Kalang!

6/10 Okay

Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price it was good!!
Stayed 1 night in Nov 2023
Response from Austin on 21 Nov 2023
Thank you for your feedback, Jordan!

2/10 Terrible

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
I liked the remodel they did but there were boogers on the wall a glass jar with a broken pipe invthe microwave and a old syringe under the fridge
Stayed 2 nights in Nov 2023
Response from Austin on 21 Nov 2023
Hi Stephanie,Thank you for your review. You were asked to leave the morning of your checkout date because you broke multiple policies at Valley Motel, like unauthorized guests and noise complaints. Thank you for your understanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
The comfort i needed away from home to put it simply.
Stayed 1 night in Nov 2023
Response from Austin on 19 Nov 2023
Thank you for your feedback! We are always here for you.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Austin on 7 Nov 2023
Thank you, David!

10/10 Excellent

Livio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel
This hotel is amazing the staff are very thoughtful and attends to your every needs 5 stars all the way
Stayed 1 night in Oct 2023
Response from Austin on 29 Oct 2023
Thank you, Livio! We hope to see you again soon!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite place to stay in El Cajon
It’s always a pleasure staying at the Valley Motel. The employees are the best. The rooms are large and spacious. The queen laundry room is inexpensive. It’s just all-around a pleasant stay there.
Stayed 1 night in Oct 2023
Response from Austin on 29 Oct 2023
Thank you, David! You are always welcome and we hope to see you again soon!

10/10 Excellent

Breana

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing, nice and gets you checked in fast!! Definitely always my go to place when needed .. Thanks guys !
Stayed 1 night in Oct 2023
Response from Austin on 23 Oct 2023
Hi Breana, thank you so much for the kind feedback! You were patient with us, and that allowed us to give the best service possible to you. We appreciate you, and you are always welcome here!

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Austin on 10 Nov 2023
Thank you for the kind feedback, Karen!

6/10 Okay

Craig

Business traveller
Disliked: Room comfort
Hotel ran by unprofessional humans.
Well as far as staying there it was different from the normal, but the Jack Hammering very early morning of a destroyed pool, and the knocking on the door 10:30, 10:35 to tell me to please bring down all towels and wash clothes furing telling me that check out is at 11:00 am was over the top! and that had brought me to the decision of never stay at that Hotel again.
Stayed 1 night in Oct 2023
Response from Austin on 15 Oct 2023
Thank you for your feedback, Craig. We are remodeling here at Valley Motel, so we do apologize for the noise early in the day. We have no control over the days they work, but we are trying our best to make it as convenient as possible. We knock on doors to make sure you are not late so you do not get charged a late fee.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It's conveniently located and the staff are great. I'll definitely stay here again the next time I'm in the area.
Stayed 3 nights in Oct 2023
Response from Austin on 14 Oct 2023
You are always welcome back, Dolores! Thank you for your kind feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk staff
Overall stay was good. Initially there were some issues with my reservation/stay and Sherry who works the front desk went above and beyond her job description to alleviate any concern. I have 30+ years experience in the customer service industry and it is my personal opinion that Sherry truly cares about the guest experience. Her seemingly inate ability to lead by example would best be served if she was a trainer/team leader for existing and any future employees at this establishment. I will continue to frequent this establishment because of Sherry. The hotel would benefit greatly if other employees were as customer oriented as she is.
Stayed 1 night in Oct 2023
Response from Austin on 12 Oct 2023
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Stay
The facility is clean. It would be nice to see a designated bin for guests to place recyclables. The best part of this hotel is Sherry who works the front desk. Initially there were some concerns with my stay, Sherry, in my opinion, went above and beyond her job description and was able to alleviate any issues. Its evident that she truly cares about the guest experience and her overall demeanor exudes excellent customer service. There is a training opportunity for some other employees, who seemingly strive to follow the rules and do their job however, as it is in any business, sometimes the #1 priority "The Guest Experience" ends up taking a back seat when mixed in with the minutiae of the overall task(s) requirements. I have 30+ years in the customer service industry and it is my personal opinion that Sherry would make an excellent trainer/team leader for existing and any future employees at this establishment. With her enthusiasm and what i see to be an inate ability to lead by example, the overall guest experience will not only surpass a 'good' guest experience but elevate that same experience into an 'exceptional' one. A pleasant hotel stay provided by a well trained, customer service oriented employee, will result in repeat customers, from a desirable demographic, contributing favorably to their business model.
Stayed 1 night in Oct 2023
Response from Austin on 10 Oct 2023
Thank you for your detailed feedback! We are always working on ways to get better, and we will continue to do so. We would love to have you back any time, thank you.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs work
Stayed 1 night in Oct 2023
Response from Austin on 6 Oct 2023
Hi Robert,The guest that stayed with you disturbed my staff, our guests, and the liquor store in the same building. She took a water bottle and spilled it on the windows of the liquor store. The owner approached her and she yelled at the owner. This occurred the morning of your checkout date. I decided I would not tolerate this, and did not allow you to pay for another night as you requested. You then gave us this 2/10 review. We did not have a problem until your guest starting acting out and breaking our rules.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Austin on 5 Oct 2023
Thank you for your feedback, Lisa! Hope to see you back soon.

2/10 Terrible

Christopher

Stayed 1 night in Sep 2023
Response from Austin on 30 Sept 2023
Thank you for providing feedback on your attempted stay. This particular reservation was the second consecutive reservation you made at Valley Motel. During your first stay, we found the sheets from your bed burned with a hole the size of a microwave. We do not condone this behavior or lack of respect for our property, so we refused you as a guest. I appreciate your understanding and have a great day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Austin on 28 Sept 2023
Thank you for your feedback! We will work on the issues you mentioned.

2/10 Terrible

sunil

Stayed 1 night in Sep 2023
Response from Austin on 17 Oct 2023
Thank you for your feedback

6/10 Okay

Joel

Stayed 1 night in Sep 2023
Response from Austin on 26 Sept 2023
Thank you for your feedback, Joel!

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in San Diego
I’m very happy about the customer service I receive and the cleanliness of the rooms here. I’m also very grateful for the privacy of the rooms and the management team that runs this place. Never had a problem with this motel and I’ll be back every opportunity I get when staying in El Cajon CA. Special thanks to Joe &
Stayed 1 night in Sep 2023
Response from Austin on 21 Sept 2023
Thank you, David!