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"Limpieza y servicio"

"I had never heard of this brand/group before but decided to stay with them as they had so many properties on Gran Canaria. The hotel was fantastic, like staying in a small town rather than just one building. The staff were some of the best I’ve come across and the breakfast buffet was top notch. I’ll definitely stay with this group again in the future. The area is 10 mins taxi from playa del ingles and there is a bus stop nearby that connects you to the airport."

"Excellent experience and mostly because the staff were so attentive and pleasant "

"Buffet evening meal was disappointing There is no actual bar open until 10pm for 45 minutes Lovely apartment Lovely pool Will definitely return"

"Be careful to stay here with the renovation works next door, we got woke up well before 8am"

"Since I discovered NH Imperial Playa Hotel, I only stay there. The staff is great and the location is perfect. This was my fourth time and the last time I brought part of my family. Thank you to NH Playa and I will be back. "

"The hotel is supposed to be one of the top hotels in Gran Canaria but is far from being the best. We paid for an ocean front room. Our room was located in the 5th floor of the main building which we thought was a good thing. The balcony door could be open or closed & the noise was the same. The shows started at 10pm and ended at 11pm. Awful noise until 1am. The room temperature can not be controlled by any guest. It is controlled by the property & set to 70o F. We were sweating every night & called the front desk who answered…”we can’t change the temperature for ecological reasons”. The pool service was pitiful. No waiters to attend any pool chairs. If you wanted anything you had to walk to one of the bars, if they were open, & wait forever to get service. The kitchen in all outside bars closed at 4pm even for snack/tapas. And no drinks around any pool bar after 5:45pm. The beach is not hotel front, you have a good walk to get to the sand. You can only get a dry pool towel between 10am and 12pm, they are closed outside those hours. We paid for breakfast included with our stay. One morning we had an early tour and they said they would prepare a breakfast to go. The bag we received left a lot to be desired compared to the breakfast buffet at the hotel. It had a cold sandwich with old bread & fruits that were starting to rot. This is the only hotel were I have stayed and the king bed only had two pillows for 2 people. We had to order two additional pillows. Stay elsewhere!!"

"Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands"

"The room was clean and nicely presented and the cleaners were all very friendly and helpful. The breakfast was served on time and offered a wide range of cold and hot options"