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Citrus Hotel Eastbourne by Compass Hospitality

3.0 star property
Beachside fun near Eastbourne Heritage Centre

Choose dates to view prices

Photo gallery for Citrus Hotel Eastbourne by Compass Hospitality

Standard Room, 1 King Bed, Non Smoking, Sea View
Standard Room, 1 King Bed, Non Smoking, Sea View
On the beach
Reception
Lobby sitting area
Citrus Hotel Eastbourne by Compass Hospitality offers a welcoming retreat with helpful staff. Guests enjoy free in-room WiFi and restaurant dining. The hotel provides practical conveniences like dry cleaning services and assistance with local tours and tickets.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Room service
  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • Laundry
On the beach

On the beach

This hotel is located on the waterfront and on the beach.

Beach/ocean view
On the beach
What guests liked about the beach

The property's stunning location offers beautiful beaches within a short walk.

About the area

Map
King Edwards Parade, Eastbourne, ENG, BN21 4EB

What's nearby

  • Eastbourne Beach - 3 min walk - 0.3 km
  • Congress Theatre - 3 min walk - 0.3 km
  • Eastbourne Bandstand - 6 min walk - 0.5 km
  • Devonshire Park Lawn Tennis Club - 6 min walk - 0.6 km
  • Eastbourne Pier - 12 min walk - 1.0 km

Getting around

  • Eastbourne Station - 13 min walk
  • Gatwick Airport (LGW) - 73 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪The Belgian Cafe - ‬9 min walk
  • ‪Cafe Express - ‬10 min walk
  • ‪Urban Ground - ‬8 min walk
  • ‪Dew Drop Inn - ‬9 min walk

About this property

Citrus Hotel Eastbourne by Compass Hospitality

Hotel near Congress Theatre
Located close to Eastbourne Heritage Centre and Towner Art Gallery, Best Western Plus Citrus Hotel Eastbourne provides a coffee shop/cafe, dry cleaning/laundry services and a business centre. Free in-room WiFi and a restaurant are available to all guests.
Other perks at this hotel include:
  • Continental breakfast (surcharge), self-parking (surcharge) and a banquet hall
  • Tour/ticket information, smoke-free property and a lift
  • Meeting rooms, a 24-hour front desk and a vending machine
  • Guest reviews say great things about the helpful staff
Room features
All 50 rooms have comforts such as free WiFi and room service.
Other amenities include:
  • Bathrooms with baths or showers and free toiletries
  • Electric kettles, daily housekeeping and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 2 per day)
  • Street parking available
  • Parking on site (GBP 2 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 9 for adults and GBP 5 for children
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the beach
  • On the waterfront

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately GBP 9 for adults and from GBP 5 for children
  • Self-parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Citrus Hotel Eastbourne by Compass Hospitality

Frequently asked questions

Is Best Western Plus Citrus Hotel Eastbourne pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Plus Citrus Hotel Eastbourne?

Self-parking is available for GBP 2 per day.

What time is check-in at Best Western Plus Citrus Hotel Eastbourne?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of GBP 10 (subject to availability).

What time is check-out at Best Western Plus Citrus Hotel Eastbourne?

Checkout is at 11:00 AM. Late checkout is available for GBP 10 (subject to availability).

Where is Best Western Plus Citrus Hotel Eastbourne located?

Located in Eastbourne, this beachfront hotel is in the city centre, just steps away from Eastbourne Heritage Centre and Congress Theatre. Towner Art Gallery and Devonshire Park Theatre are also within 5 minutes. Eastbourne Station is 13 minutes by foot.

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Citrus Hotel Eastbourne by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 159 out of 564 reviews
Rating 8 - Good. 217 out of 564 reviews
Rating 6 - Okay. 115 out of 564 reviews
Rating 4 - Poor. 42 out of 564 reviews
Rating 2 - Terrible. 31 out of 564 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Elena

Disliked: Cleanliness, amenities
Stunning location, beautiful beach.
Stayed 2 nights in May 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right near the sea. staff were so welcoming
Stayed 1 night in Jun 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay

It was a very clean and tidy place, the staff were very friendly and obliging
Stayed 3 nights in May 2025

10/10 Excellent

Stephen

Enjoyed the stay, staff were excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming. Great location for the beach
Stayed 1 night in Jun 2025

8/10 Good

Nadeem

Disliked: Property conditions & facilities
Great location on the seafront, near the Lifeboat Museum.around 15 minute walk from the pier and the train station. Ageing hotel facilities but the staff were very helpful.Special mention to Nancy who runs the breakfast service who was brilliant.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team! Really friendly. hotel rooms are big. highly recommend for business or leisure.
Stayed 1 night in Jun 2025

6/10 Okay

ellen

Liked: Cleanliness, staff & service
While the place was reasonably nice, we paid extra for a "sea view"...and got placed in the bottom level...which was a half-story BELOW ground level. Our "sea view" was more of a "knee view"
Stayed 2 nights in Jun 2025

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable functional room, friendly, helpful staff, parking can be a bit difficult, especially as there was an event on the Western Lawns all weekend, but with perseverance parking can be found and is very cheap, £2.35 for 24 hours when purchased at the hotel. Overall, a relaxing stay.
Stayed 3 nights in May 2025

8/10 Good

Subashini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Spacious and clean room with fantastic sea view. Location was excellent too. Managed to find parking right in front of the hotel. Staff was friendly. Water pressure of the shower was good. Breakfast spread didn't have many choices but adequate. Enjoyed our stay.
Stayed 1 night in May 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, the hotel was warm and spacious and clean, good value for money with good facilities and friendly staff
Stayed 1 night in Jan 2025

8/10 Good

david

Liked: Cleanliness, amenities
property tired, but clean and staff very good. very noisy outside with beer festival and very loud music
Stayed 2 nights in May 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, room comfort

Ideal for a short stay

The family room was extremely large and ideal for our 2 night trip. Best Western's budget option but clean, very comfortable beds. Very friendly and helpful staff. A pool table provided entertainment.
Stayed 2 nights in Apr 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Lovely staff, hotel clean and simple
Stayed 1 night in Dec 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy room in a great location. Games room too!

We had a great stay here. We were at the top in a huge room with a large walk-in shower. It was clean and comfy, and all the staff we met were friendly and welcoming. There's a games room in the basement with sofas, a pool table and table football, and it was nice to socialise with other guests for a bit. It's well situated for the Wishtower part of the seafront and we had great views from our room.
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good views

We have a very big room with great views, king size bed. The breakfast suite is.
Stayed 1 night in Mar 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean staff were excellent right on the beach front only had one night perfect for us
Stayed 1 night in Oct 2024

8/10 Good

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location great price
Stayed 1 night in Sep 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2025

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Quaint hotel on the waterfront. I did recieve an upgrade due to my Best Western membership. The hotel needs additional staff. The front desk person was overwhelmed. The WiFi is horrible. The elevator buttons are missing so you have to stick your finger in to activate. Overall this place needs work.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice !!!

Kind reception and very big room ,beds very comfortable ,surely recommend 🙂
Stayed 1 night in Jan 2025

10/10 Excellent

Anna

Liked: Staff & service, amenities
This is an old hotel. However the staff’s attention to detail and care was amazing. Nancy who serves breakfast was a ray of sunshine and just a delight. My daughter and friends all enjoyed staying here and we will be back again. Thank you so much for looking after us with the care that you did.
Stayed 6 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly service by Andrew who managed to find me a really nice room with beautiful sea view! I look forward to staying here again!
Stayed 1 night in Sep 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, spacious room, very friendly staff, good value for money
Stayed 1 night in May 2024

6/10 Okay

Katharina

Disliked: Cleanliness, staff & service, property conditions & facilities
Roomkeeping was not good. It was only cleaned after it was pointed out and then only superficially. The breakfast was clear. The hotel has seen better days.
Stayed 4 nights in Apr 2025