"My wife and I stayed at this hotel for four nights and were very disappointed with our experience. The photos used online appear to be heavily edited and did not accurately represent the condition of the hotel. The lobby and guest room looked significantly different from what was advertised.
The refrigerator in our room was also problematic. The freezer compartment was completely frozen over, and the ice inside was dirty. We reported the issue, but it was never addressed during our stay.
Another major issue was that there was only one small elevator serving a 17-floor hotel, resulting in frequent delays and inconvenience.
The only ice machine was located on the roof. To access it, guests had to take the elevator to the top floor and then walk up another level into what appeared to be a maintenance area. The rooftop contained air-conditioning equipment, building materials, and other structures, making it seem unsafe and inappropriate for guest access. We were surprised that guests were expected to go there simply to get ice.
My wife and I seriously considered leaving and finding another hotel, but because we had already paid for our stay, we decided to remain.
This was our first experience using Hotels.com, and we expected the property to accurately reflect the listing. Unfortunately, our stay did not meet those expectations, and we left feeling disappointed and dissatisfied."
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