Indoor pool, open 9:00 AM to 9:00 PM, pool loungers

Reviews of Best Western Plus Rio Grande Inn

2.5 out of 5
Best Western Plus Rio Grande Inn
400 E 2nd Ave, Durango, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Breakfast was so good and they had the best service
Stayed 1 night in May 2024
Response from Front desk on 12 May 2024
Good morning Sergio, thank you for the review. Our staff works hard to keep up with guest standards. If you have any questions please feel free to reach out. Have a good day!

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved the breakfast & the style of the hotel. Would stay here again
Stayed 1 night in May 2024
Response from Front desk on 12 May 2024
Good morning Breanna, thank you for the review! Our staff works hard to keep up with current and future guest standards. We look forward to seeing you again! Have a wonderful day.

10/10 Excellent

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation included some free drinks at night and Brekky in the morning so really good value. Staff were very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Front desk on 7 May 2024
Good morning Deborah, thank you for the review. Reviews like this help show our staff they are doing good keeping up with guest standards. If you have any questions please feel free to reach out. Have a good day!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front desk on 8 May 2024
Good morning James, thank you for the rating. Our staff works hard to keep up with guest standards. If you have any recommendations on things we can improve on to make your next stay better please let us know. Have a good day!

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Front desk on 8 May 2024
Good morning Jessica, thank you for the rating. Our staff works hard to keep up with guest standards. If you have any recommendations on things we can improve on to make your next stay better please let us know. Have a good day!

10/10 Excellent

Yvonne, Santa Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Front desk on 1 May 2024
Good morning Yvonne, thank you for the review. Thank you for enjoying our location and leaving a review about it. We work hard to keep everything nice and convenient to our guests! Have a good day :)

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close location to the Durango railroad, good location to walk to shops, and restaurants. The free breakfast and happy hour is such a bonus. They have a pool, hot tub, and laundry area.
Stayed 2 nights in Apr 2024
Response from Front desk on 1 May 2024
Good morning Stephanie, thank you for the review. Our staff works hard to keep up with guest standards and keep our amenities clean for guests. If you need anything feel free to call. Have a good day!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was real nice
Stayed 1 night in Apr 2024
Response from Front desk on 28 Apr 2024
Good morning Gerardo, thank you for the review! Reviews like this remind our staff they are keeping up with guest standards! Hopefully we see you again. Have a good day!

10/10 Excellent

barb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent happy hour, accommodating front desk, great breakfast, pool and hot tub were perfect
Stayed 1 night in Apr 2024
Response from Front desk on 28 Apr 2024
Good morning Barb, thank you for the review! Reviews like this remind our staff they are doing a great job keeping up with guest standards! Hopefully we see you again. Have a good day!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool
Stayed 1 night in Apr 2024
Response from Front desk on 24 Apr 2024
Good morning Eric, We appreciate the review! We are glad you enjoyed our indoor pool and hot tub. Our team works hard to meet guest expectations! If you have any questions please feel free to reach out! Have a good day.

8/10 Good

Thomas, McDonald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like
Stayed 2 nights in Apr 2024
Response from Front desk on 22 Apr 2024
Good morning Thomas thank you for the rating and review. We work hard to keep up with guest standards! If you have any questions please feel free to reach out! Have a good day.

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything in Durango, wonderful staff, and beautiful hotel with yummy, hot breakfast. Only wish I'd had time to use the pool/jacuzzi! Draw back was all the construction going on around the hotel and in town. Should be even better once that's over and done with.
Stayed 1 night in Apr 2024
Response from Front desk on 21 Apr 2024
Good morning Betty, thank you for the review! Reviews like this remind our staff that they are doing the best they can keeping up with current and future guest standards. Our pool/jacuzzi will be undergoing reservations near the end of this year. Hopefully when we see you again you can have an even better experience with our pool/jacuzzi! We hope you have a wonderful day.

10/10 Excellent

Alicia

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front desk on 22 Apr 2024
Good morning Alicia, thank you for the rating. Our staff work hard to keep up with our guests and their standards! If you have any questions please feel free to reach out! Have a good day!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff kindly let me check in and park before the room was ready. I was very happy to have a small balcony. The breakfast was lovely. I enjoy being able to walk into downtown from this hotel.
Stayed 1 night in Apr 2024
Response from Front desk on 18 Apr 2024
Good morning thank you for the review. Reviews like this help our staff know they are doing a great job keeping up with all guests standards! We try to accommodate all our guests. We enjoyed having you and hope to see you again! Have a good day!

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, excellent service, just the first floor doesn't have privacy, it is right there to the street. Little balcony with no any fence, you feel in the front garden with not protection Easy to fix!!
Stayed 1 night in Apr 2024
Response from Front desk on 15 Apr 2024
Good morning Eileen, thank you for the review! Reviews like this help staff know we are doing our best to meet guest expectations and what we can do to improve for future guests! If you have any questions feel free to call. Have a great day!

10/10 Excellent

claudia

Travelled with family
Love this place! 3rd time here!
Stayed 1 night in Apr 2024
Response from Best Western Management on 13 Apr 2024
Thank you for taking the time to leave a review! We are glad to hear you continue to enjoy our hotel! We hope to see you again soon!

10/10 Excellent

Leisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had wonderful personnel and amenities! We greatly enjoyed our stay!
Stayed 4 nights in Apr 2024
Response from Front desk on 11 Apr 2024
Good morning Leisha! Thank you for the review. Reviews like this let us know our staff is doing great at upholding current and future guest standards! If you have any questions please feel free to call! Have a great day.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great! Happy Hour was nice to have!
Stayed 4 nights in Mar 2024
Response from Front desk on 20 Mar 2024
Good morning Brian, thank you for the review. We hope you consider staying with us again the the future. Please feel free to contact us if you have any question. Have a great day!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Super clean, quiet, comfy beds, pillows. Great room, pool, hot tub. Staff was friendly, offered great service! Happy hour, buffet beakfast, in historic downtown so walking to shop or eat was really nice. Excellent stay!
Stayed 2 nights in Mar 2024
Response from Best Western Management on 7 Mar 2024
Thank you for leaving a review! We appreciate your feedback and hope you come to see us again soon!

10/10 Excellent

Karina

Travelled with family, Travelled with partner, Travelled with group
Property is fine, its the construction by the building, makes it difficult to walk to downtown
Stayed 2 nights in Feb 2024
Response from Front desk on 26 Feb 2024
Good morning Karina, thank you for the review! With this information we will continue to work harder to satisfy our current and future guests! We hope the construction finishes soon and hopefully we see you again. Have a good day!

4/10 Poor

Kristy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking lot was a mess. If you are a light sleeper skip thos one. Also make sure not to forget anything in your room the staff will steal it.
Stayed 1 night in Feb 2024
Response from Front desk on 25 Feb 2024
Thank you for the review Kristy, On behalf of our entire team I would like to apologize for your experience at our hotel. I can assure you our staff members do not steal guests items that were left behind. The circumstances were a little different in your case as our housekeeping staff went to lunch before informing the front desk that they recovered your jacket from your room. It was returned in an untimely manner which we do sincerely apologize for. We are working more closely with our housekeeping staff to ensure this never happens again.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool layout and helpful staff. Pet friendly.
Stayed 1 night in Feb 2024
Response from Front desk on 11 Feb 2024
Good morning Mark, reviews like this help us make sure we provide excellent service for current and future guests! Have a good day we look forward to seeing you again.

6/10 Okay

Toni

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was ok I'm thankful that the receptionist ended up somehow forgoing the incidental charge but it wasn't without her taking forever to give us my room at 6 in the morning after I repeatedly told her I made the reservation on Expedia. I told her over and over that it was for the previous day not for Friday but she some how couldn't find it and eventually found it after having me wait for 20 minutes after It was a long day and if it wasn't necessary, if she could have not charged me for incidentals ine first place why even mention it?? I don't want to use the "R" word, but......anyways nice clean place the view of that mountain for someone from the city like me was glorious !
Stayed 1 night in Feb 2024
Response from Best Western Management on 3 Feb 2024
I am sorry to hear that your check in experience was not as expected. It is our hotel policy for all reservations paid through third parties to take an incidental card on file without any holdings. In this instance your reservation had not been added to our system automatically so our desk agent had to manually enter it. This includes your information as well as Expedia's information and an incidental card. Without this information our system will not allow a person to be checked in.

8/10 Good

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful
Stayed 2 nights in Dec 2023
Response from Front desk on 24 Jan 2024
Thank you Gina for the good review. We hope we exceeded your expectations. Please let us know anything we need to improve on for future stays! Have a great day.

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Front desk on 21 Jan 2024
Christina, thank you for your rating! It helps us improve our stays for future and current guests! If you have any questions or concerns please feel free to reach out. Have a good day.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Best Western Management on 20 Jan 2024
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk on 14 Jan 2024
Thank you for staying with us ! We appreciate your feedback it helps insure every guest including yourself has a wonderful stay!

10/10 Excellent

Chloe

Stayed 2 nights in Dec 2023
Response from Best Western Management on 27 Jan 2024
Thanks for taking the time to leave a review!

8/10 Good

Candice

Stayed 2 nights in Dec 2023
Response from Front desk on 23 Jan 2024
Good morning Candice! Thank you for your review. Help us improve stays by telling us what we did good or what we can do better for any future stays! Have a good day hope we see you again!

4/10 Poor

Denise

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Front desk on 7 Jan 2024
Good morning, thank you for your feedback we find it important to help improve current and future stays! We sincerely apologize that your stay wasn't up to your satisfaction. With this review we can do our best to help any future stays you have with us!

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the reception desk, unfortunately I don’t remember her name.
Stayed 1 night in Dec 2023
Response from Best Western Management on 1 Jan 2024
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 Excellent

Roxanne, Albuquerque

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💜
Stayed 1 night in Dec 2023
Response from Front desk on 7 Jan 2024
Good morning, thank you for the view! Your feed back helps improve current and future stays. We look forward to seeing you again with the same excellent service as your past stay!

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay Ever Anywhere!
What a great stay in Durango. I would definitely stay in this hotel again. The staff is so professional and enjoy having you there. They are awesome with kids.
Stayed 3 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
We are so happy to hear you enjoyed your stay with us, and hope to see you and your kiddos again on your next travels!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
We appreciate your perfect review!

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Management on 28 Dec 2023
Thank you for the perfect review!

10/10 Excellent

Donna

Travelled with family
Liked: Amenities
Staff were very accommodating, happy to help with any request. Parking was limited but not terrible.
Stayed 3 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
We are happy to hear our staff exceeded your expectations!

10/10 Excellent

Brent

Staff and guests were nice. Good breakfast. Quiet for the most part
Stayed 5 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
Thank you for your feedback!

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front desk on 5 Feb 2024
Good morning Sophie, Thank you for the review! Reviews like this help us continue making every stay excellent for any future and current guest stays! Please feel free to contact us if you have any questions! Have a great day.

8/10 Good

Cory

Stayed 1 night in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice next time I’ll get an indoor hotel room
Stayed 3 nights in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon in an inside room!

8/10 Good

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Polar Express get away
The stuff was very friendly have nothing bad to say about that for sure. However, the rooms could use a more TLC. The bathroom sink was clogged would fill up to the rim once the water was turn on and the carpets were very dirty.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!

10/10 Excellent

Nathan

Stayed 1 night in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 Good

jeannine

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Charming and Nice
It’s definitely an older hotel, but that’s part of its charm. It is well taken care of, clean, and staff is very friendly. Bed wasn’t super comfortable but it’s always hard to sleep somewhere other than your own bed. I would stay here again. I would recommend.
Stayed 1 night in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Claire at the front desk was amazing and made our check experience great, which set the tone for stay. Thanks!
Stayed 1 night in Dec 2023
Response from Best Western Management on 15 Dec 2023
We appreciate your feedback about our staff member!

8/10 Good

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
Best Western Durango
Room was basic but relatively comfortable and was in a great location, very walkable to downtown Durango. However our room had a balcony that overlooked the train yard, and an outdoor entrance, and had a connecting room, and was very loud at night and in the morning. We also couldn’t get very hot water in the morning for a shower.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 14 Dec 2023
We appreciate your feedback!

6/10 Okay

Dana L, Bozeman

Stayed 1 night in Dec 2023
Response from Best Western Management on 1 Jan 2024
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 Excellent

Nadya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the walking distance to Main Street with lots of shopping and eating options. Cross the street Polar Express train station. Clean and comfortable hotel. Great staff and good free breakfast. The only I would give 4 stars for parking. We came for the weekend Polar Express and hotel was busy, it was little hard to find parking spot. But overall price and accommodation and location is worth it.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 14 Dec 2023
We appreciate you taking the time to leave a review for us! We are glad to hear you had a comfortable stay with us and that our location was convenient for you to ride the polar express.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable beds, and the one of best continental breakfasts wr have ever had.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 14 Dec 2023
Thank you for leaving a review! We are happy to hear you enjoyed our beds and our breakfast!

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome family stay!
Loved the complimentary adult beverages for happy hour. The pool was very nice and well kept. Jacuzzi was perfect. The atmosphere was nice and the breakfast was delicious. You can tell they really want to please their guests. We arrived early and we're able to check in 2 hrs prior to check in time which was nice for us. The rooms are everything you need to a great stays. Beds were comfortable and the pillows were awesome. Overall we had a great stay and look forward to going back next time! The reason for visiting was The Polar Express and the train station was 2 minutes walking distance which made it all so much more convenient for us!
Stayed 1 night in Dec 2023
Response from Best Western Management on 11 Dec 2023
Thank you for taking the time to leave a review! We appreciate your feedback and will pass along your notes to the appropriate department heads! We hope to see you on your next Durango adventure