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The hotel is in a good safe location and convenient to walk to city center, restaurants, and bus transportation. The room was well appointed and comfortable. Care needs to be taken in shower, as it could get slippery due to soapy marble floor.
Linda
Stayed 3 nights in May 2024
Response from Lachlan on 26 May 2024
Dear Linda,Thank you for your review! I'm glad to hear you enjoyed your stay with us. Your feedback regarding the shower is appreciated and we will try to take your feedback on board.
Good hotel but not really a tourist type location and we were on vacation. Probably very good for a business traveler. Our stay was good and the hotel was cool but parking is very limited and valet is probably what you'd wind up with. It's in the CBD and not close to many of the tourist attractions in Dunedin. It was coo hotel with a retro elevator (closed in the early mornings) and long history.
Chris
Stayed 2 nights in Apr 2024
Response from Lachlan - Duty Manager on 21 Apr 2024
Dear Chris, Thank you for taking the time to leave us you feedback. I am happy to hear you enjoyed most aspects of your stay with us! Sadly most of Dunedin's main toursit attractions are located a way from the city center so can be a challenege finding a suitable hotel! We do ask that parking is reserved prior to arrival due to the limited space. I hope you enjoy the rest of your vacation!
Very unique and beautiful hotel. Parking isn’t the best
Bruce
Stayed 1 night in Apr 2024
Response from Lachlan - Duty Manager on 21 Apr 2024
Dear Bruce, Thank you for your review. We're happy to hear you enjoyed most aspects of your stay. We do recommend parking be reserved prior to arrival.
Service was excellent, property very well presented. Chaeck in and check out was slow and seemed like a clunky competer system to book guests in and out. There was quite a line up of guest checking in at 3.30pm. They need two staff on to cope.
Jon
Stayed 1 night in Apr 2024
Response from Lachlan on 14 Apr 2024
Hi Jon,Thank you so much for your review. Glad to hear you enjoyed our property. Your feedback regarding the check in/out process has been noted.Thanks again :)
Very nice but should have booked a bigger room. Great location
Frank
Stayed 3 nights in Mar 2024
Response from Lachlan on 4 Apr 2024
Hi Frank,Thanks for such a great review!If you choose to stay with us in the future, please reach out directly so we can allocate the room best suited for your needs.
Great hotel with super friendly and helpful staff. We had booked a classic room which was small but extremely cozy and luxurious. It was right on the top floor so we had to carry our suitcases up the final flight of stairs which might be a problem for some people. We didn't eat here but did have a really good cocktail in the bar. If we need to stay in Dunedin again then we would definitely return to Fable.
Alison
Stayed 1 night in Mar 2024
Response from Guru on 27 Mar 2024
Thank you for your kind review and appreciating our property.
4/10 Poor
Edwin, Campbell
Travelled with family
24 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
The main problem with the hotel is that the staff are surly when you ask for a service and I have never seen so much condescension from a front desk. When we checked in and asked for the valet parking service, which had been booked by phone a week earlier I was told I would have to park in the street somewhere. the fact that it was pouring down with rain did not help. After parking we were taking our luggage to our rooms and the front desk chases us and gave us our 3 bottles of complimentary wine stating "Oh we forgot to give you these", what's wrong with leaving them in our three rooms as good hotels do? As I have previously stated this hotel and its staff are all pose and no service and I could not recommend this hotel to anyone
Edwin
Stayed 2 nights in Mar 2024
Response from Lachlan on 4 Apr 2024
Dear Edwin,Thanks for taking the time to leave a review of your recent stay with us. I'm sorry to hear that our service wasn't up to the standard we aim for it to be.Apologies for the confusion with your parking, it must have been missed on your booking. Thankfully we are able to get you a space the very next day.As for the wine, I'm sorry it wasn't given to you right away. The reason it's not kept in the room, it too avoid confusion with other minibar items, as only Expedia guests receive wine and we like to pass it to our guests at the desk to add a personal touch to the gift. Once again apologies the hotel and the staff were not up to our usual standard. Your feedback is incredibly valued has been passed on.Regards,Lachlan HarveyDuty Manager
Excellent stay overall with great location for relative easy walking to CBD, nearby attractions, and a few restaurants. Room was small but still great for a short stay. Hotel is well maintained and clean throughout. Staff were most courteous and professional throughout at reception, housekeeping, and restaurant. Would stay again.
Ryan
Stayed 2 nights in Feb 2024
Response from Guru on 27 Mar 2024
Thank you for your kind review and appreciating our property along with the team members :)
Pillows were a little firm, would have been nice to have one soft and one firm pillow (options). Otherwise good stay - restaurant has good quality food.
Joshua
Stayed 1 night in Feb 2024
Response from Guru on 27 Mar 2024
Hello,Thank you for your feedback!We're in the midst of having a pillow menu so hopefully by your next visit, we'll have something in place.
A stylish boutique hotel.
Only downside , our suite hada splendid view of the lightwell, and no elevator access
Noel
Stayed 1 night in Feb 2024
Response from Guru on 27 Mar 2024
Hello,Thank you for your kind review, and apologies the room wasn't upto your expectations.
10/10 Excellent
Steven
1 Feb 2024
Steven
Stayed 2 nights in Jan 2024
Response from Guru on 27 Mar 2024
Thank you for your kind rating.
6/10 Okay
Rhys
Business traveller
30 Jan 2024
Liked: Cleanliness
Property seems nice in terms of finishes but trying to be a 5 star with 3 facilities and staff. Nice enough but missed all the small details from linen/towels that feels as rough as sandpaper to staff slouching on phones and minimal eye contact. The hotel is a short walk to centre of Dunedin. Food at the hotel is very average and well overpriced for what it is. If they concentrated on the small details it’ll be value for money but reality is it’s a 3 star and not a patch on other fables around NZ/AU
Rhys
Stayed 1 night in Jan 2024
Response from Guru on 27 Mar 2024
Thank you for your kind review and appreciating our property. Apologies that our service wasn't upto your standards.
Absolutely shocked with such an incredible customer service from Romano and Lachlan.
As a gold member from hotel.com I had my free wine and free upgrade. The sea view 17sqm is a very small room and I don’t recommend it if you like a bit more space. But the upgrade I had was fantastic.
The chef was also very kind accepting make a special weird breakfast for me (eggs and fruits)
I didn’t have time to explore the hotel but overall it was a nice and comfortable stay.
The modern decor is great, loved it.
attention to detail everywhere you look.
All the team we came in contact with were lovely, espeically the delightful waitress who ser ved us dinner.
Food was delicious also.
First class hotel
Lucky we arrived at the hotel was on public holiday so the street parking is free, otherwise it is a pain to find the parking spot plus parking time max is 4 hours.
The staffs are so friendly and helpful. Only one thing is not convenient that we have to carry the luggage either walking up or down after getting out the lift to go to our room. Other then that everything is great 👍
Clean but small. Not much directly nearby. Queen bed. Parking expensive ($40/nt). Staff were friendly. Mini bar and room service expensive. Good tv/movie channels available.
Lacey
Stayed 1 night in Dec 2023
10/10 Excellent
Stephen
Travelled with partner
31 Dec 2023
Liked: Cleanliness, staff & service
The service was too. Room was very comfortable. The bed was great.
It was NYE, and the hotel was fully booked. Our 'suite' was so small we had difficulty opening our luggage - and the view of the building next door - from the bedroom was less awful. Was hoping for larger bedroom space.
Gorgeous and cozy hotel. Especially, breakfast menus are amazing. I chose this hotel for my family and all members were satisfied with the high quality service.
However, parking is not convenient but it’s easy to reach out local amenities near hotel by walking.
Strongly recommend staying this hotel.
MIKYOUNG
Stayed 2 nights in Dec 2023
6/10 Okay
Sandeep
Travelled with family
22 Dec 2023
We were given room on 7th floor where there was no lift, hotel staff helped us with movement of luggage. It would have been better if this was made known to us while booking the hotel. Transparency is lacking in this case.
Sandeep
Stayed 2 nights in Dec 2023
8/10 Good
Gregory
18 Dec 2023
Liked: Staff & service
Windows felt drafty. Had to put pillows for insulation. On the plus side, they had pillows of 3 different firmness to chose from. That's rare even in the best of hotels. Makes for a much better sleep when get the right pillow.