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"Clean organized safe "

"Clean room and pleasant staff! "

"They need an quick response from the guest services team"

"My teenage daughters and I had a good experience overall. Everything was clean, and the service was good. I’m a tipper, though, so I had a server looking out for us literally and figuratively in the large breakfast/lunch restaurant. I’d say the food was just… fine. Kyoto was the best of the smaller restaurants. The physical plant was new in Spring of 2024, so it’s in good shape. The elevators are small, and there’s only one cluster of 4 of them to access 800+ rooms; you end up waiting for the elevator quite a bit, cueing even, in the lobby. The in-house airport shuttle contractor was awful. After arriving in Montego Bay, they loaded us up, told us nothing, and then left us sitting there 45 minutes before leaving for the resort. It’s a bad way to start serving your customers."

"It was great, the hospitality the food the experience was great. "

"The food was good and fresh."

"We love this resort! It was our second visit and it is like coming home! The staff is hospitality at the top tier!! So welcoming and friendly! Our butlers were amazing. They kept us updated on the events of the day, which restaurants were available and wanted to do what was needed for us to relax and enjoy. The food at Joia was delicious and good variety. Our lunch favorite is Port Maria, good breakfast buffet and also room service breakfast. Our favorites for dinner were Toscana (Italian) and the Greek over in Selection. We will definitely be back as soon as possible. "

"All meals were served fresh and well prepared and there were a wide variety of foods available for the guests to choose from."

"N/A"