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Reviews of Duluth Inn & Suites Near Spirit Mountain

2.5 out of 5
Duluth Inn & Suites Near Spirit Mountain
9330 W Skyline Pkwy, Duluth, MN

Reviews

7.8

Good

Rating 10 - Excellent. 371 out of 1004 reviews" "
Rating 8 - Good. 334 out of 1004 reviews" "
Rating 6 - Okay. 136 out of 1004 reviews" "
Rating 4 - Poor. 93 out of 1004 reviews" "
Rating 2 - Terrible. 70 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Penny

Liked: Staff & service
Decent location. Clean and spacious room. Prompt check in.
Stayed 1 night in May 2024
Response from Cody Johnson on 26 May 2024
Thank you so much for taking the time to leave us your feedback. We are very glad to hear that you enjoyed your stay. We are doing our very best to ensure everyone is comfortable and has a wonderful relaxing experience with us. We hope to see you again in the future! Have a great weekend.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, helpful staff. Clean, odor free room
Stayed 1 night in May 2024
Response from Cody Johnson on 26 May 2024
Thank you so much for taking time out of your day to leave us your feedback. I am very happy to hear you enjoyed your stay with us. We definitely hope to see you back again soon! Have a wonderful weekend!

4/10 Poor

Jerome

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pro: The staff was friendly. Cons: After the first night as our towels were used we came back to the room to find out that no service had been done at all. I asked the desk clerk about cleaning policy and was told that it was by request or on the third day. I asked for new towels and also to have new towels daily. He said ok and that he noted it for our room. Next day, no new towels (that was day 2). Next day (day 3), no towels and the room still had not been attended to. Next day (day 4) still no service. I contacted the desk and was tol it will be done the next day as they did not have a maid for that floor that day. I told her not to bother as we were scheduled to check out that day. She said we could have new towels if we brought our towels down to her. Since we also had a fair bit of trash generated by this point we asked for a trash bag to get the trash out of the room. She gave us two bags, one for the towels and one for the trash and off we went to service our room that we were paying them to do. The bed was the most uncomfortable bed i have slept on including my time living aboard ships in the Navy.
Stayed 5 nights in May 2024
Response from Cody Johnson on 26 May 2024
Thank you so much for taking the time out to leave us your feedback. I am deeply sorry for the troubles you experienced during your stay. This is not our standard practice, we are just going through some minor struggles lately but we should be back on our feet soon! We hope you choose to give us another chance in the future to show you our full potential. Our renovation is nearly complete and we will have new beds coming within the next couple weeks. We hope you have a wonderful weekend, and thank you again for your honest feedback.

8/10 Good

Joel

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Cody Johnson on 21 May 2024
Thank you so much for taking the time out to give us your feedback. We are glad that you had an enjoyable stay, and we hope to see you again soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came at a bad time, property and staff were amazing, but pool was down, and there was construction on the road into it. Just bad timing/planning on our part, everything wlse was perfect 😁
Stayed 2 nights in May 2024
Response from Cody Johnson on 20 May 2024
Thank you so much for taking the time out to leave us your feedback! We are very sorry for our pool and hot tub area being out of order during your stay, but thank you for being patient and understanding while we tackle this issue and get it fixed. We definitely hope you choose us next time you're in town, and that you're having a great evening. Thank you again.

10/10 Excellent

christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction was going on at Road.. not the hotel's fault of course, and some reconstruction inside.. Sometimes a bit noisy in the day, but tolerable. Pool was down for the construction, but again.. not a game changer. This place was comfortable, convenient for us, just outside the busy city traffic. All in all. would not hesitate to stay again and again and again.
Stayed 2 nights in May 2024
Response from Cody Johnson on 15 May 2024
Christy, thank you so much for taking time out to leave us this wonderful feedback. I'm very pleased that despite our renovation and the noisy construction that you enjoyed your stay with us. It means a lot that you left us such a great review even though a lot of our popular amenities were not available. Not everyone is able be as understanding, and for that we are grateful. We would definitely love to have you back again and again, and I hope each stay in the future will be better than the previous one. Thank you again, and have a wonderful week!

4/10 Poor

Morgan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
TV channels do not work and hot tub was broken
Stayed 2 nights in Apr 2024
Response from Cody Johnson on 14 May 2024
Thank you for taking the time to leave us your feedback! We are very sorry for the issues you had during your stay. Thankfully we are currently working to fix the hot tub, and we are switching cable companies soon as well. I'm sorry that you caught us at such an unfortunate time. We really hope you come back in the future after everything is tip top and give us another chance to provide you a better experience than this one. Have a great week!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and away enough from downtown Duluth that it was easy to get to, but close enough that downtown was only about a 10 minute drive, if that.
Stayed 3 nights in Apr 2024
Response from Cody Johnson on 10 May 2024
Thank you so much Nicole for taking the time out to give us your feedback. I'm very happy to hear that you were pleased with your stay! We definitely hope to see you again soon, and enjoy the upcoming weekend.

10/10 Excellent

Victoria

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cody Johnson on 2 May 2024
Thank you so much for leaving us your feedback! We are very pleased to hear you enjoyed your stay with us. We hope to see you back soon, and that you have a great rest of your week and weekend!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy to get too
Stayed 2 nights in Apr 2024
Response from Cody Johnson on 30 Apr 2024
Thank you so much for taking the time to leave us your feedback! We are very glad that you enjoyed your stay with us. We definitely hope to see you back again soon, and that you're having a great week so far! Take care!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been 5* but hot tub was not working when i was there.
Stayed 1 night in Apr 2024
Response from Cody Johnson - General Manager on 30 Apr 2024
Thank you so much for taking the time out to leave us your feedback! I am deeply sorry that our hot tub was out of order during your stay. We are working hard to get it back up and running as soon as we can, and I assure you it will be ready to be enjoyed during your next visit! It was very generous of you to still give us a good rating despite the inconvenience, and we greatly appreciate that. We look forward to seeing you again, and also look forward to making your next stay better than the last. Thank you.

2/10 Terrible

Riane

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy
Stayed 1 night in Apr 2024
Response from Cody Johnson - General Manager on 28 Apr 2024
Thank you for taking the time out to leave us your feedback. I am greatly saddened that you didn't have the best stay, and that we failed to live up to your expectations. We are strive to do our very best to keep each and every guest satisfied, so when we hear that we fell short of that, it gives us a chance to reevaluate and do better going forward. We hope that you give us another chance, as it's been a tough year for us so far with staffing and the upcoming renovation this week, but we'd be delighted to have the opportunity to show you that we can do better. Please give me a call if you have any further questions or concerns, and we hope that you come visit us again soon and that the next stay will be much better than this one.

8/10 Good

Savanah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, good breakfast options, clean rooms. Definitely would stay again.
Stayed 3 nights in Apr 2024
Response from Cody Johnson on 28 Apr 2024
Thank you so much for taking the time to leave us your feedback. We are happy to hear you enjoyed your stay, and are excited to see you back again soon! Have a great evening.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Apr 2024
Response from Cody Johnson on 26 Apr 2024
Thank you so much for taking the time out to leave us your feedback! We are really glad tat you enjoyed your stay. We hope to see you again very soon so we can provide you with another great experience. Have a great evening!

10/10 Excellent

Allegra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice hotub and pool. Breakfast was lovely and the overall stay was relaxing.
Stayed 1 night in Apr 2024
Response from Cody Johnson - General Manager on 23 Apr 2024
Thank you so much for taking the time out to leave us your feedback! We are very glad that you enjoyed your stay with us. We strive to do better every day, and receiving reviews like yours really let's us know we're on the right track. Thank you again, and we hope to see you back again soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, comfy room. Would stay again.
Stayed 1 night in Apr 2024
Response from Cody Johnson on 22 Apr 2024
Thank you so much for taking the time out to send us your feedback! We are very happy to hear that your stay was enjoyable, and we surely hope to see you back at our hotel again soon!

10/10 Excellent

Dallas

Travelled with family
Liked: Amenities
Loved our room, breakfast was amazing. Pool area was in and out of service but we were still able to use it.
Stayed 1 night in Apr 2024
Response from Cody Johnson on 22 Apr 2024
Thank you so much for taking the time to leave us such a great review. We are very happy to hear that our breakfast met your expectations! We apologize that our pool was in and out of order, we are currently trying to fix any and every issue before our busy season hits so we don't run into any issues down the road. I am glad however that you were able to use it briefly here and there. We hope to see you again soon and that the next time is better than the last. Thank you!

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Cody Johnson on 11 May 2024
Steven, thank you so much for taking time out of your day to leave us your feedback. We greatly appreciate it, and are very happy to know that you enjoyed your stay with us. We hope you have a great rest of you weekend, and we look forward to seeing you again in the future!

10/10 Excellent

Jonna

Stayed 1 night in Apr 2024
Response from Cody Johnson on 11 May 2024
Thank you so much for taking the time out to leave us your feedback! It means a lot to us that you enjoyed your recent stay, and we hope to see you back again soon!

10/10 Excellent

Rodney

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at a great price.
Stayed 2 nights in Apr 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Handicap room was exceptional! Staff was helpful and courteous.
Stayed 1 night in Apr 2024
Response from Cody Johnson on 16 Apr 2024
Hello Sandra,Thank you for taking the time to share your feedback with us! We are very happy to hear that you enjoyed your stay and that the handicap accessible room fulfilled your needs. We hope to see you again in the future and wish you a wonderful rest of the week.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, the cleanliness of the facility and our room and the kindness of the staff!
Stayed 1 night in Apr 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cody Johnson on 22 Apr 2024
Thank you so much for taking the time out to send us your feedback! We are very happy to hear that your stay was enjoyable, and we surely hope to see you back at our hotel again soon!

10/10 Excellent

Taylor

Travelled with partner
Liked: Amenities, property conditions & facilities
Check in was easy. The lady at the front desk was newer but she was very nice and helpful when we told her there were a few minor things broken in our room (half broken shower curtain rod, tv was saying “no service”. Besides that, it seemed clean and it was a pretty quiet stay. Breakfast had decent options (I do wish they had more options like fruits or almond milk) and was the breakfast area was open for a good amount of time! Loved swimming in the pool & hot tub!
Stayed 2 nights in Apr 2024
Response from Cody Johnson on 22 Apr 2024
Thank you so much for taking time out of your day to send us your feedback. I am very sorry that you experienced these issues during your stay. We appreciate that you let us know so we can get them fixed right away. I will definitely take your suggestions into account when ordering for breakfast, as we want to offer the best variety ad possible. We hope to see you again soon! Until then have a great day!

4/10 Poor

Bradley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible breakfast. Sign also stated it ended at 1030. However it was over at 945
Stayed 2 nights in Apr 2024
Response from Cody Johnson on 22 Apr 2024
Thank you for taking the time out to leave us your feedback! I truly apologize that our breakfast did not live up to your expectations. I have since sat down with our breakfast attendant to share your feedback and endure that this doesn't happen again in the future. We hope that you give us another chance to give you a better experience than the last. Have a wonderful day!

8/10 Good

Kristjan

Travelled with partner
Liked: Cleanliness
Whirlpool was amazing even though it was confusing to turn on with the dials being broken. Everything was clean and comfortable. 30 minutes before checkout time room service attempted to barge in but luckily I had the door locked.
Stayed 1 night in Apr 2024
Response from Cody Johnson on 22 Apr 2024
Thank you so much for taking the time out to send us your feedback. I truly apologize for the mishaps that occurred during your stay but am glad to hear that overall things went well. We have since replaced the timer dial on the hot tub, so thank you for letting us know your experience! We hope to see you again in the future. Have a great day!

2/10 Terrible

Toni

Stayed 1 night in Apr 2024
Response from Cody Johnson on 2 May 2024
Thank you so much for leaving us your feedback, we greatly appreciate it. Unfortunately it seems like you didn't have the best experience with us, and for that I deeply apologize. I'd like to hear more about what went wrong during your stay so we can rectify any issues you had, you can reach me directly at the hotel. Either way I hope you consider giving us another chance in the future so we can provide you with a better experience than this one. Thank you and have a great day.

10/10 Excellent

Cathryn, Marquette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was awful!!
Stayed 1 night in Mar 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! I deeply apologize that our parking situation was not favorable, however we are glad that the rest of your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

8/10 Good

Douglas

Stayed 1 night in Mar 2024
Response from Cody Johnson on 22 Apr 2024
Thank you so much for taking the time out to send us your feedback! We are very happy to hear that your stay was enjoyable, and we surely hope to see you back at our hotel again soon!

10/10 Excellent

Allan

Travelled with family
Like the area
Stayed 1 night in Mar 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient, quiet location.
Stayed 1 night in Mar 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, helpful staff and a great breakfast
Stayed 1 night in Mar 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Ronell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, convenience, staff were awesome, nice breakfast!
Stayed 1 night in Mar 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Chantillylace

Stayed 1 night in Feb 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Cody Johnson on 18 Apr 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Probably won't stay here again in the future
The mattress was pretty uncomfortable. The shower drain was stopped up. We could hear the upstairs people stomping around and there were loud people in neighboring rooms until 1 am.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Christopher J

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not what it used to be
We’ve stay at this place several times in the past for our son’s ski races at Spirit Mountain which it’s extremely convenient and breakfast is a plus, or so we thought! This time around we were extremely disappointed that by 7:30, there we no eggs left, barely any food including coffee. I had to keep asking the front desk guy for more coffee, more creamers, more eggs, etc. The hotel was filled with skiers so breakfast is a plus when you have to run early in the morning to the mountain so having no breakfast like advertised, was a major disappointment.
Stayed 2 nights in Feb 2024

6/10 Okay

Steven

Travelled with group
Disliked: Amenities, property conditions & facilities
Needs a lot of help. Used to be a nice place a place and is average at best. Needs a lot of help, not unsafe or gross but definitely no longer my preferred place to stay.
Stayed 2 nights in Jan 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fine. The rooms could've been somewhat cleaner (dirty hand towel, bugs in the windowsill, and ripped curtains) and there was an odd smell when you first walk into the lobby.
Stayed 1 night in Jan 2024

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night while out shopping. Nice staff nice clean room
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff and great spot to enjoy Spirit Mountain.
Stayed 1 night in Jan 2024

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smack next to a semi truck stop for fuel. Also right next to train tracks. Both loud until around 10, 11 then nothing. Pool not working but hottub was. Terrific price! And brkfst! Very clean and friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty unorganized lobby, Front desk front lady was upset I booked through Expedia and realy let me know about it. All while checking me in with a baby on her hip.Planned to stay here for the convenience to Spirit Mountain. Family skiing for the weekend, and was looking forward to the hot tub. She failed to mention that the hot tub and pool are down and nonfunctional. And a boys hockey tournament was in town (nothing against the hockey boys but it was pretty loud) we ended up just staying somewhere else (with a hot tub)
Stayed 2 nights in Jan 2024

6/10 Okay

Christopher

Stayed 1 night in Jan 2024

6/10 Okay

Therese

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024