Reception led me to check in at a kiosk, I was tired from traveling and was not happy that I had to enter all of my details (email, phone, etc) to check in. Staff did not direct me to the closest lift to my room ( staff said the lift is around to the left) and I had to drag our luggage all the way around the building to find our room. There was a lift right next to our room, it would have been nice to know there is a lift right next to our room.