Terrace/patio

Reviews of Motel One Dresden - Palaisplatz

Motel One Dresden - Palaisplatz
Palaisplatz 1, Dresden, SN

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 448 reviews" "
Rating 8 - Good. 203 out of 448 reviews" "
Rating 6 - Okay. 25 out of 448 reviews" "
Rating 4 - Poor. 8 out of 448 reviews" "
Rating 2 - Terrible. 1 out of 448 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff!
Stayed 2 nights in Oct 2023
Response from Motel One Dresden Palaisplatz on 21 Nov 2023
Dear Mitch,thank you for youre review of your stay in our hotel.Best regards from dresden,Miriam GriebeHotel Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Nicer than I expected! Great bar on site with food as well. I got breakfast there rather than getting the buffet. A 5-minute walk to the Neustadt train station. The wifi and AC were both excellent.
Stayed 2 nights in Jul 2023

8/10 Good

KARL

Travelled with family
Liked: Cleanliness, property conditions & facilities
We chose this property for a two night stay in Dresden because it was within walking distance of all the major sights and had a parking garage. The staff were friendly but checkin took a long time. This seems to be a common issue at Motel Ones as we had the same issue at the Berlin-Alexanderplatz. The room and restaurant were bright and clean. Breakfast was very good with a wide variety of food. Decaffeinated coffer was availble but only as instant - disappointing. Nevertheless, I would stay again.
Stayed 2 nights in May 2023

8/10 Good

Stefanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good budget hotel. There is no staff to check you in—you do so at a kiosk outside of the hotel and it prints out a key for you, so be prepared to handle that. Once you check in it’s absolutely fine—clean and well kept; you can come and go as you please.
Stayed 1 night in Nov 2022

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, excellent location
Very good budget hotel. Excellent location. Seems new and is very clean. The rooms are minimal, but we know what to expect from this chain. Downsides (1) it's hard to take a shower without soaking the bathroom floor. (2) At check-in, the credit card machine gave me an option to pay by EUR or USD - without thinking I hit USD (I was tired from a long trip) and immediately incurred a 4% surcharge on the crooked exchange rate. I realized my mistake within one second but it was already too late. (3) having to decide on breakfast time at check-in is a bit rough.
Stayed 2 nights in Oct 2021

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great location. Small room, but fine for a one or two night stay.
Stayed 1 night in Sep 2021

6/10 Okay

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good for business—not for families
Cute hotel but the rooms are TINY. Not great for site seeing or vacationers.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The name Motel is confusing because it is an Hotel
very convenient location excellent modern decour comfortable and quiet. Great deal for the price this hotel had a Super luxurious feel. The name Motel is confusing because it is an excellent hotel.
Stayed 1 night in Mar 2019

10/10 Excellent

Brenton

Very, very nice hotel in a good tourist location. This facility is fairly new, in the Euro-modern style, and is clean, comfortable and well-appointed. Nice bar, great breakfast buffet, and friendly staff. Very close to the Hertz car return and main train station, and a little further to the old town.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, only with a small bathroom. Great breakfast.
Stayed 1 night in Nov 2018

8/10 Good

Pat, Kitchener, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Location was great for us, close to train station and a short walk to the main sights.
Stayed 7 nights in Aug 2018
Response from Natalie Doering on 14 Sept 2018
Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

6/10 Okay

Dana, Illinois

Liked: Cleanliness, property conditions & facilities
Cute hotel for one night. Romm was very small, no closet or drawars for clothes. Bathroom was tiny. We found another bigger hotel down the street and cancelled our remaining 5 days here.
Stayed 1 night in Jul 2018
Response from Natalie Doering on 3 Aug 2018
Dear Dan, Thank you for your feedback of our hotel! We hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

10/10 Excellent

michelle , sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to Christmas market
Comfy bed and good pillows. Super close to Christmas market and walking distance to old town. Good new modern hotel. Room was a bit small but it’s pretty common across Europe. Check in and out was easy and quick
Stayed 1 night in Dec 2017
Response from Natalie Doering on 15 Dec 2017
Dear Michelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, simple, efficient, courteous
Staff: professional, courteous, efficient WiFi: reliable and fast — easy login Breakfast: typical cold German breakfast, with tidy presentation
Stayed 1 night in Nov 2017
Response from DZO on 4 Dec 2017
Dear Jason, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reason to complain
This was a fairly typical European hotel: perfectly adequate but smaller rooms than in most U.S. hotels. There's a pleasant lobby, free wi-fi, and a bar. No restaurant in the hotel. Located on the Neustadt side of the Elbe river, it's about a 20-min walk over to the Altstadt where most of the historic tourist sites are. Breakfast is not included in the price of the room. It is a substantial continental breakfast, whereas the other hotels I stayed at in eastern Germany offered eggs, sausage, fruit, etc. in addition to breads, cheese, and jam.
Stayed 1 night in Jul 2017
Response from DZO on 3 Aug 2017
Dear Priscilla, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very close to major attractions and the room we stayed in was lovely. Staff were friendly and helpful.
Stayed 3 nights in Jun 2017
Response from DZO on 28 Jun 2017
Dear Frances, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small rooms, but nicely designed, clean and comfortable. Good bar and service.
Response from DZO on 19 Jun 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Mike, Munich

Liked: Cleanliness, staff & service
Good hotel near historical center
Very modern, stylish hotel for reasonable price. It's located on near Japan Palace. All room has clean and bright. Hotel staff is very welcome.
Response from DZO on 21 Apr 2017
Lieber Gast, vielen Dank das Sie sich die Zeit genommen haben Ihren Aufenthalt bei uns zu bewerten. Wir würden uns freuen Sie wieder in einem unserer Motel One Hotels begrüßen zu dürfen. Beste Grüße aus Dresden, Ihr Team vom Motel One Dresden-Palaisplatz

10/10 Excellent

Mary, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and modern
Response from Guest Relation Manager on 30 Oct 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Robin, Vasilia Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value
Very friendly an helpful staff.
Response from General Manager on 22 Aug 2016
Dear Robin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Nick, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at good location.
Located in the New Town, close to facilities and transportation. Excellent breakfast at reasonable cost.
Response from Guest Relation on 6 Jul 2016
Dear Nick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Gavin, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice for the Price
This place was a pleasant surprise. The neighborhood doesn't look like much at first, but it's a pleasant 15 minute walk to the Augustusbrücke and then across to the Old City. Or walk the other direction for 20 minutes or so and you're in the midst of cool dirty bars and food. But then you can come back to sleep in a quiet place with not much around. The hotel itself has cool blue hues everywhere and a nice bar downstairs.
Response from DZO on 27 Apr 2016
Thanks, Gavin for that Kind Feedback. We hope to see you again very soon. Kind regards, Motel One Dresden-Palaisplatz

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Good hotel/known standard, helpful staff, location less central than other Dresden Motel One. Not perfect rating as bed a bit hard.
Response from DZO on 15 Nov 2015
Dear guest, Thank you for your great feedback. We hope to see you again very soon. Kind regards, Motel One Dresden-Palaisplatz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean hotel, great breakfast, small room but expected in Europe for this price. Less than 15 minutes walk to Dresden historic center.
Response from DZO on 5 Oct 2015
Dear guest, Thank you very much for your kind comment. We hope to see you again. Kind regards from Dresden, Motel One Dresden-Palaisplatz

6/10 Okay

William, malvern

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel not up to usual Motel One standards
Room small and too hot (27 degrees on entry). No air conditioning in the bedroom, only heating. Breakfast table badly laid out- too many people in small area. Bar staff had little knowledge of drinks. Garden area scruffy. Not up to usual Motel One standards. (our third Motel One)
Response from DZO on 7 Aug 2015
Dear William, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Yu-Ting, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Pleasant Stay
Like other Motel Ones, clean and stylish. The room is a bit small, and two luggages are maximum to fit in the room, yet it is cozy and the bedding quite comfortable. It is close to Neustadt S-Bahn and train station, North of the Elbe River, yet easy to get to main attractions with street cars. There's a very nice restaurant just next to the golden statue of August III near the bridge (stop: Neumarkt or 15min. walk from hotel) with good food and view of the city. Try it when you get a chance.
Response from DZO on 7 Aug 2015
Dear guest, Thank you for your great feedback. We appreciate it very much. Kind regards from dresden, your team from Motel One Dresden-Palaisplatz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Small but comfortable! Very nice shower. Clean room.
Response from DZO on 3 Mar 2015
Dear guest, Thank you very much for your kind feedback. We hope to see you again very soon. best regards, your team from Motel One Dresden-Palaisplatz

10/10 Excellent

Teoh, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good hotel
the staff at the hotel were friendly. The hotel is slightly outside the touristic area but there is a good tram service that will get you to the city centre and the main touristic places in less than 10 minutes. Overall it's a very good hotel with a good standard of service/ cleanliness.
Response from DZO on 28 Sept 2014
Dear guest, thank you for your great feedback. We appreciate it very much. Hope to see you again. kind regards. Team of Motel One Dresden-Palaisplatz

8/10 Good

Anna, Poland

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money. Good location.
Great location to the historic centre. Walk through the park for a shortcut.
Response from DZO on 29 Aug 2014
Dear Anna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

Novascotia, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overall Value
All round good experience. Value for money and within its class, I cannot have any complaints. Comfy bed and decent breakfast made this an enjoyable experience.
Response from DZO on 8 Jul 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Dresden-Palaisplatz

8/10 Good

minghai, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Lovely quiet neighbourhood with easy walking accessibility of old town. Close to tram stop. Friendly and helpful staff.
Response from DZO on 1 May 2014
Dear minghai, thanks for your comment. We appreciate it verry much. We hope to welcome you again. Kind regards, your Motel One Dresden-Palaisplatz

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pete, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dresden
Pillows could be better as they are not very comfortable, also the air condition was leaking water, but was fixed the next morning. Great service and very helpful staff. The hotel was in a great location and not far from city centre!!!
Response from DZO on 7 Aug 2015
Dear Pete, Thank you for your feedback. We hope to see you again verry soon :) kind regards from dresden

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not motel but very nice Hotel with basic service! Very good value for the money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

colette, Salt Lake City, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shouldn't be called "Motel"
This was a great hotel. I can't figure out why they call it "Motel" because it's definitely not a motel. Great modern hotel with everything you need. The rooms are quite small, but very clean and comfortable. Hotel was very close to a bike shop (w/ in walking distance) so we rented bikes and went across the bridge into old town. Would definitely stay here again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Marko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

EUNJI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Frühstück!
Stayed 2 nights in Dec 2023

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lage, freundliches Personal
Stayed 3 nights in Dec 2023

8/10 Good

Ingo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eines unserer Motel One Stammhotels. Wir fahren hauptsächlich wegen der Top Lagen immer wieder her. Kritik gibt es aber: Auch die Bars besuchen wir sehr gerne. Hier sollte man bei mittlerweile stark herunter gefahrenem Service ( Selbstbedienung, Vorkasse ) auch die Preise der Drinks anpassen. Auch die Zubereitung war mal besser.
Stayed 2 nights in Nov 2023
Response from Motel One Dresden Palaisplatz on 4 Dec 2023
Lieber Herr Ingo,vielen Dank für Ihre Bewertung zu Ihrem Aufenthalt im Motel One Dresden Palaisplatz.Wir freuen uns, dass Sie Stammgäste sind und uns regelmäßig besuchen kommen.Für Ihre Erfahrung an der Bar möchten wir uns bei Ihnen entschuldigen. Gern können Sie bei uns Ihr Getränk genießen und im Anschluss dann bezahlen, wenn Sie die Bar verlassen. Ein "aufs Zimmer schreiben" war und ist bei Motel leider nicht möglich.Wir starten ab Mitte Dezember mit einem neuen Mitarbeitenden an der Bar, sodass die Drinks in Zukunft wieder dem guten Standard entsprechen, den Sie gewohnt sind.Viele Grüße aus Dresden und eine schöne Weihnachtszeit,Ihre Miriam Griebe

8/10 Good

Andreas

Stayed 1 night in Nov 2023

8/10 Good

Sabine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Motel One Dresden Palaisplatz on 21 Nov 2023
Liebe Sabine,herzlichen Dank für Ihre Bewertung und das Feedback.Wir freuen uns, dass Sie eine schöne Zeit am Palaisplatz genießen konnten.Viele Grüße,Ihre Miriam GriebeHotel Manager

10/10 Excellent

SUSANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes Personal
Stayed 2 nights in Oct 2023
Response from Motel One Dresden Palaisplatz on 21 Nov 2023
Liebe Susanne,herzlichen Dank für Ihre Bewertung.Wir freuen uns, dass Sie eine schöne Zeit bei uns am Palaisplatz genießen konnten.Viele Grüße aus Dresden,Ihre Miriam GriebeHotel Manager