Downtown Jackson Hotels, Jackson

"Staff was very friendly and accommodating. We definitely felt a warm welcome when we arrived. We had a spacious room with two queen beds. The room was very clean. As was the bathroom. There was a welcome note with two pieces of candy from the room attendant, which I thought was a nice touch. The mattresses on both queen beds need replacement. Both had noticeable dips in them from usage. After about an hour in our room we noticed a few cockroaches. Since it was just a few, we didn’t think much about it. However as our stay progressed (we were there two nights) we found several more of them in our room. As for the bathroom, I liked that the sink was separate from the toilet and the shower and both areas were clean and well organized. We did notice that the water was coming through the shower head with more force than was comfortable. It felt like needles were being shot through our skin. Try as we did, we were unable to adjust the shower head. Also the glass shower door leaked leaving puddles on the floor. With that being said, this establishment has great potential. With just a few fixes this place would be great! "

"Booked my reservation through Expedia for 2 day stay. Prior to the second day the manage was informed that the day needed to be cancelled, he didn't do anything but referred me to Expedia. It's been a week and still no refund. Breakfast was watered down and most everything was gone. The room was nice, neighbors were noisy and you could here walking. Will not use this motel again."

"Very nice place to stay. Staff was very nice; the room was nicely done as far as looks and cleanliness. The shower tub had a lower entry which is great for older adults. Confrontable king size bed. Short walk to downtown Sutter Creek. Safe area for walking. No need to Uber for a ride. It has a gym and a bar. Although we did not check out the bar. "

"It was nice, clean and quiet. We would stay there again."

"I’ve been staying at this property for years and it never disappoints. The walkability factor is 10/10, the proximity to wineries is great, the property is really welcoming. "

"They were bought by the Hilton so they changed something’s. Bar and restaurant are open now and were very nice. No continental breakfast but we had breakfast downstairs and they give you a sizable portion. Food was good. Staff like always were very nice and our bartender. Carl made our visit even better."

"We stayed at The Hidden Garden for a three night bachelorette celebration. It’s the perfect place for a relaxing weekend with friends. There was more than enough room for the 8 of us, the kitchen has pretty much any amenity you need with high end appliances. The grounds are beautiful and peaceful, amazing pool and hot tub! Great wineries right down the street. We didn’t want to leave! The owner and caretaker were very professional and accommodating. Would highly recommend this place for a quiet, relaxing getaway with friends and family. We will definitely be going back! "

"Hanford House is an inn located on Main Street (Old Highway 49) in Sutter Creek. There are a limited number of rooms on the First and Second floors (maybe six?). Not a bed-and-breakfast inn, but the Element restaurant is at the front of the structure. Breakfasts are not included in the lodging rate. We were given a $35 voucher to another cafe for the morning that the Element was closed. We stayed three nights. Our room was very quiet and we enjoyed our King bed. Shower and bath. There is no coffee machine in the room, but coffee is available in the morning in the lobby. Staff was very helpful and tidied up our room every morning. Expensive stay on weekends; a price reduction mid-week. Parking is limited and first come, first served."

"Desk Staff is beyond great. Only advice for them to pay attention to detail. Second visit. Same room 3 months apart. Missing bathroom fan conver. Cracked electrical inlet cover in entry. Seems small but i belive this could be a destination hotel because of location. The restaurant that is next door is also amazing. I was kinda caught off guard by how awesome this place was. BEST STAFF EVER. Food amazing. All said I give a %100 percent score."