Downtown Crossing Hotels, Boston

"Wonderful stay! "

"We had an interesting situation involving a drunk woman (it was St. Pattys day weekend). The staff was very alert and quick to handle it. Security made us feel more at ease. Only negative I have is that after the incident, we moved rooms, and upon doing so, the woman at front desk never asked for my ID? She just handed me keys. Big no no in the hotel industry. Overall good service, housekeeping did a great job, and the bar area is amazing. Very convenient "

"Great location. Safe area. Hotel smells great. "

"The apartment was very clean and the location very convenient to shopping, the Commons and there’s a great cafe right across the street. The kitchen was fairly well equipped except my unit only had 2 spoons. One improvement would be the addition of some dish towels in the kitchen. I had a great stay and would stay here again."

"This was a great affordable stay!! It is very small but you get what you’re paying for. The staff was very nice and considerate. There was a random sock in the drawer under the bed so i know housekeeping doesn’t look super through. Also our ipad didn’t work in the room so we couldn’t use some features but I wasn’t in the room enough for that to matter. The decorations in the hotel were so pretty!! Overall a great experience I would stay again."

"The room was extremely small. The king sized bed was the entire width of the room, and it was situated with one side up against the window and the top and bottom were against the walls. This left only one side of the bed available for use. If 2 people are in the bed and someone needs to use the bathroom in the night they will have to crawl across the other person. The bed was kind of uncomfortable as well, though I admit I am pretty picky and prefer a soft bed. There were a lot of common areas in the lobby which were absolutely essential because of the tiny size of the room. The breakfast was very good, though a little on the expensive side. The location was very convenient because it is right at North Station so taking the train into town and seeing an event at TD Gardens was great. The staff was helpful and friendly. The place was clean. I am only giving it 3 stars because of the tiny sized room and the uncomfortable bed. For the record we are a middle aged couple and have come to expect certain comforts. The other 2 couples traveling with us are both younger (millennials) and they really liked the “vibes” of the place. Overall it’s a good option if you’re doing something at the garden, but personally if I had it to do again, I would take the half mile walk to stay at the Hilton because they have the best beds."

"My stay at this hotel was good. Good location good staff good size rooms. I did not get to eat in the kitchen but staff was able to warm my left over food in the kitchen with no issues. Overall a great experience i will definitely book again."

"Quiet and comfortable room in a great location. Room was smaller but cleanliness, service, and value were excellent."

"Perfect for work space and big lobby"