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Reviews of Hotel St. Regis

3.5 out of 5
Hotel St. Regis
3071 W Grand Blvd, Detroit, MI

Reviews

7.0

Good

Rating 10 - Excellent. 215 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 234 out of 1001 reviews" "
Rating 4 - Poor. 125 out of 1001 reviews" "
Rating 2 - Terrible. 96 out of 1001 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Leana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from DR on 18 May 2022
We are sorry you were unhappy during your stay. Please contact the General Manager's office to provide further details. Thank you in advance.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022
Response from DR on 25 Mar 2022
Thank you for taking the time to provide a 5-star rating and comment. Both are appreciated.

4/10 Poor

Janis L, Lakewood

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing!!! I reserved a room (two months ago) with a king bed and got a small room with two queen beds. When I asked woman at front desk, she was VERY nonchalant in saying that there were no rooms available. She blamed Expedia for the error and told me to call them to complain. Then she suggested that I check out and find somewhere else to stay but I wouldn't be refunded for what was paid for the room. Being that I had to be at an event soon snd had no time to search for another hotel, I stayed. The room was small and very cold. When I looked at the windows, there was duct tape around the windows to (try) to keep the cold draft out, but the tape was old and coming off. I cranked the thermostat up to 90 degrees and the room was still cold. The bathroom was in need of remodeling or repair. The was wall was "bubbled" and paint peeling due to damage from steam coming from the shower. Between the tiles of the shower and along edge of bathtub there were blackened areas and mold in the grout. Overall a VERY disappointing stay. I will not return or suggest to others to stay there.
Stayed 1 night in Feb 2022
Response from DR on 14 Feb 2022
We apologize your stay was disappointing. Would you be so kind to contact the General Manager's office at your earliest opportunity? Thank you in advance.

2/10 Terrible

Precious muyaba

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful but dead... the AC wasn't working 😕 it was very cold
Stayed 2 nights in Jan 2022
Response from DR on 24 Jan 2022
Thank you for your time and feedback. Would you please be so kind to contact the General Manager's office at your earliest convenience? Thank you in advance.

4/10 Poor

Chloe

Disliked: Staff & service, property conditions & facilities, room comfort
Bad
WiFi didn’t work, tv didn’t work, thermostat broken, phone broken, no minibar as advertised, no room service as advertised, creepy water damage in bathroom, and room itself was pretty bleak
Stayed 1 night in Jan 2022
Response from DR on 17 Jan 2022
We appreciate you taking the time to let us know about the problems you encountered during your stay. Would you please be so kind to call the General Manager's office at your earliest convenience? Thank you in advance.

6/10 Okay

Scott

Liked: Cleanliness, staff & service, room comfort
Broken heat
The heat in Our updates room wasn’t working. We tried waited but it never got over 72 degrees. They moved us but to an old Unrenovated room
Stayed 1 night in Jan 2022
Response from DR on 17 Jan 2022
We apologize and appreciate you taking the time to let us know. We are working to upgrade the system.

10/10 Excellent

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great. The hotel had everything we needed. The room was pretty bare bones, but it worked perfectly for us. The area around the hotel is mostly closed, but if you have a car or Uber it’s not too bad to get down town
Stayed 3 nights in Dec 2021
Response from DR on 17 Jan 2022
Thank you for your feedback regarding your stay. We appreciate your time and rating.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2021

10/10 Excellent

LaShanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from DR on 13 Dec 2021
Thank you so much for your time and rating. Both are appreciated.

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay
The entrance looked nice and that was it...rooms were outdated as all get out...The furnace made a loud thumping noise the whole time and they started work on the building at 8 am the next morning and woke me up ....Won't stay here again.
Stayed 1 night in Dec 2021
Response from DR on 10 Dec 2021
We are making changes for improvement by our renovation. We have rooms on our premium floor that have been renovated and hope to do the same. for all. We appreciate your feedback and time.

2/10 Terrible

Forrest

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dont go here
Do not recommend. No food at this location due to covid. Rooms are very bland. Looks like they put all the money into the lobby . Thermostat covered. An set to 65. Super cold can not change temp... only one door in one door out. Very awkward feeling!
Stayed 1 night in Nov 2021
Response from DR on 29 Nov 2021
We appreciate the time you took to provide comments regarding the product during your stay with us.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from DR on 26 Nov 2021
Thank you. We appreciate your time and rating.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugly experience. Booked 5 rooms for 5 families with children and we all slept in the cold. No heater, fridge, microwave
Stayed 1 night in Nov 2021
Response from DR on 24 Nov 2021
Please contact the General Manager's Office at your earliest opportunity. Thank you in advance.

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and good overall value
Nice historical hotel in a good location near downtown. Folks working here were extraordinarily friendly and accommodating. Room was spacious, clean, quiet and comfortable overall. Lobby area is hip and comfortable. The only downside is that our room bathroom didn’t seem to have cold water.
Stayed 1 night in Nov 2021
Response from DR on 22 Nov 2021
Thank you. We appreciate your time, rating and feedback. Water issue will be reviewed.

2/10 Terrible

Muri

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No central heater in the rooms Bedside phone not working No microwave and mini fridge Bathroom tap keeps running, didn't lock.
Stayed 1 night in Nov 2021
Response from DR on 22 Nov 2021
Thank you for your time in letting us know. Your feedback regarding your room product will be reviewed. Appliances are available for a charge upon request.

4/10 Poor

Nathan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place to stay!
Hotel was not what I expected based on website and photos online. Booked a room with two queen beds and got a room with two double beds. Rooms aren’t modeled at all looks like they haven’t been upgraded in years. The air conditioning didn’t work either the air unit would only blow hot air. Was really disappointing as I was in town for my friends wedding and was in Detroit for the first time. Don’t stay here, for the price we paid could’ve stayed somewhere way nicer. Was a live and you learn type of experience.
Stayed 2 nights in Nov 2021
Response from DR on 15 Nov 2021
We are sorry that you didn't enjoy your stay with us. We are still in renovation. We appreciate your time and feedback.

4/10 Poor

Piroska

Travelled with partner
Disliked: Amenities, property conditions & facilities
An old dirty city hotel trying to be one that can bever be.
Stayed 1 night in Nov 2021
Response from DR on 9 Nov 2021
Thank you for your time.

8/10 Good

David, Mt. Prospect

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Property close to highway. Lots of places to eat nerby.
Stayed 1 night in Nov 2021
Response from DR on 6 Nov 2021
Thank you for your time and feedback. Both are appreciated.

4/10 Poor

Todd

Disliked: Property conditions & facilities, room comfort
Disappointed
No extra comfort features. Restaurant under repair with no prior notice. Probably the loudest hotel I have ever stayed at. Would never recommend it
Stayed 1 night in Nov 2021
Response from DR on 6 Nov 2021
We are sorry your stay was not satisfactory to you. We are working to improve the product and service presented. Thank you for your time.

8/10 Good

Shauniece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

6/10 Okay

John

Stayed 3 nights in Oct 2021

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from DR on 2 Nov 2021
Thank you. We appreciate the time you took to provide a rating.

6/10 Okay

Lisa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Duped!
The rooms we had were not at all like the photos. Apparently, those are only on the 6th floor.? Our rooms were dated, and more like motel quality than what is shown on the websites. So, don’t assume you’ll get the updated rooms when you book here! The common areas were updated and beautiful, so a big letdown when we got to our rooms. The walls are also thin. My neighbors TV was on all night and I could here their conversations. Maybe they were loud talkers and had the volume up, but not what we were expecting.
Stayed 1 night in Oct 2021
Response from DR on 25 Oct 2021
We appreciate the time taken to provide feedback regarding your experience and the product provided. Your comments will be discussed with staff.

2/10 Terrible

Reba

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly. We were told at check in that the rooms were very hot, not to turn on a/c, to turn off heat and open windows. Rooms were sparse, sufficient for our needs. We woke up in the morning to find no cold water, making it impossible to shower. The concierge just said they were having problems, sorry. Not the best way to start our day.
Stayed 1 night in Oct 2021
Response from DR on 19 Oct 2021
We do apologize for the issues you encountered during your stay. Would you be so kind to contact the office of the General Manager at your earliest convenience. Thank you in advance.

10/10 Excellent

TANNER

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from DR on 18 Oct 2021
Thank you! We appreciate you taking the time to let us know and provide a rating.

6/10 Okay

Michael

Travelled with family
Disliked: Property conditions & facilities
I did not like having to pay for secure parking on top of an expensive room. Not a good value for the money
Stayed 1 night in Sep 2021
Response from DR on 4 Oct 2021
We appreciate you taking the time to share your experience regarding the product/service offered.

10/10 Excellent

nicole

Liked: Cleanliness, amenities, property conditions & facilities
The Housekeeper was Really loud in the Hall
Stayed 1 night in Sep 2021
Response from DR on 1 Oct 2021
Duly noted on employee volume level. Thank you for taking the time to let us know as provide a rating. All is appreciated.

2/10 Terrible

essam

Stayed 4 nights in Sep 2021

4/10 Poor

Pamela

Stayed 1 night in Sep 2021

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sink and tub were clogged on first use, they moved us to a new room
Stayed 1 night in Sep 2021
Response from DR on 29 Sept 2021
Thank you for your time and letting us know your experience. We appreciate both.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet wouldn't stop running, room was very cold, Never again
Stayed 1 night in Sep 2021
Response from DR on 28 Sept 2021
We are sorry for the challenges you faced during your stay with us. We appreciate you taking the time to let us know.

8/10 Good

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there had been a fridge. The air-conditioning wouldn't shut off. We tried turning the heat on instead and the thermostat would say we had but the unit continued blowing cold air. Then we tried turning off the entire unit and that didn't work either.
Stayed 2 nights in Sep 2021
Response from DR on 28 Sept 2021
We appreciate your time in letting us know the problems you encountered during your stay. We are working on updating the system. Refrigerators aren't standard in the rooms but you can request one for a daily charge.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t trick people by putting photos of only renovated rooms when the majority of your rooms aren’t. The opposite of luxury hotel. Additionally, if you are hosting a funeral / memorial, don’t keep the flowers up days after as decoration.
Stayed 1 night in Sep 2021
Response from DR on 20 Sept 2021
Duly noted. We appreciate you taking the time to let us know.

8/10 Good

Josh

Stayed 1 night in Sep 2021
Response from DR on 16 Sept 2021
Thank you for taking the time to provide a rating. It is appreciated.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Liked that 2 queen beds were available in the room
Stayed 1 night in Sep 2021
Response from DR on 13 Sept 2021
Thank you. We appreciate your time and feedback.

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Skeleton staff and care was closed. No breakfast available.
Stayed 1 night in Sep 2021
Response from DR on 16 Sept 2021
We apologize for not offering the service you expected. Thank you for your time and feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Hot!!!
The room was okay but the air conditioner didn't work. The stay was very hot, the staff didn't make any accommodations.
Stayed 1 night in Aug 2021
Response from DR on 29 Aug 2021
We do apologize and are working to remedy the problem. We appreciate your time and feedback.

4/10 Poor

Eric

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
No housekeeping services.. bedding needs to be replaced washed but spotted.
Stayed 2 nights in Aug 2021
Response from DR on 20 Sept 2021
Thank you for your time and feedback. It will be discussed to make improvements.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
( )Beautiful structure/bones,Location=safe and convenient parking, easy access to highways and many nearby points of interest:Mexican barrio, Belle Isle, Institute of Arts,Tiger Stadium, all staff pleasant and efficient in helping.(-)Limited choice of available rooms, a tad 'pricey',no room cleaning due to pandemic, extra charge for onsite parking.
Stayed 3 nights in Aug 2021
Response from DR on 16 Aug 2021
Thank you for your comments. We appreciate the time you took to provide them and the rating.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Under construction. No restaurants or food services. Lots of banging.
Stayed 1 night in Aug 2021
Response from DR on 16 Aug 2021
We appreciate the time you took to provide feedback and a rating regarding your stay with us. We apologize for the noise.

8/10 Good

Michael

Liked: Cleanliness, staff & service
First, let me say that my stay wasn't bad. I will give a heads up that the hotel is going under renovations and for the prestigousness of the hotel there basic rooms aren't great but if you upgrade its worth it. I had the pleasure of meeting the hotels q
Stayed 1 night in Aug 2021
Response from DR on 20 Sept 2021
We appreciate your time and feedback regarding the product as we strive to improve it.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wish the individual rooms could control AC, temperature was a bit warm. Some odd noises real early in the morning, but just chalked that up to it being an older building.
Stayed 1 night in Aug 2021
Response from DR on 14 Aug 2021
Thank you for your time and feedback. We appreciate it. We are working on the AC situation.

6/10 Okay

Carla

Stayed 1 night in Aug 2021

6/10 Okay

Dalanea

Stayed 1 night in Jul 2021
Response from DR on 2 Aug 2021
Thank you for taking the time to provide a rating. It is appreciated.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I came in to check in the guy at the front desk told me to wait until he finished his paperwork and made a couple phone calls before attending to me! Extremely rude!!! Then made made made me go move my car and come back in to check in! Finally got checked in asked if there was anyone who would deliver there and he said look it up on my phone! Upon checking out he had to inspect our room so he told me to go load my car with luggage and I did and came back he was still at the desk cleaning it and said oh I’ll go check your room in a couple minutes just wait!! Extremely rude again!! Overall not impressed at all!!!
Stayed 1 night in Jul 2021
Response from DR on 2 Aug 2021
We apologize for the service that was provided to you. Please contact the General Manager's office at your earliest opportunity for further discussion. Thank you in advance.

6/10 Okay

Kyra

Stayed 1 night in Jul 2021

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice staff. Not happy about having to pay for parking.
Stayed 1 night in Jul 2021
Response from DR on 20 Sept 2021
We appreciate your time and feedback regarding it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the general ambience of the hotel. The room accommodations were simple but comfortable. The only downside was there was some construction going on outside and I was hoping to sleep a bit later.
Stayed 2 nights in Jul 2021
Response from DR on 29 Jul 2021
We apologize and appreciate your time and feedback in letting us know. Your comments will be discussed with staff.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No microwave or refrigerator in the rooms!
Stayed 1 night in Jul 2021
Response from DR on 21 Jul 2021
Thank you for your time and feedback. We do have microwaves and refrigerators that can be ordered in advance for a charge per day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful facility
Stayed 1 night in Jul 2021
Response from DR on 19 Jul 2021
Thank you so much for taking the time to let us know and provide a rating. It is appreciated.