Taupō Holidays from NZ$672

Appreciated the warm welcome - Carol was amazing. The accommodation was clean and spacious. There was also storage space throughout, and it had everything one would need for a four-night stay. It was so handy to have a dining room area and deck area too! The thermal spa helped ease the aches from all the walking we did most days. Being close to the lake was extremely convenient too. We enjoyed ourselves and will be back.

Beautiful room, with a lovely outdoor area just steps away from the lake

Clean room, friendly staff

Great room,clean ,very large and helpful staff.

The location of this accommodation was good and convenient, which was a positive. However, beyond that, our overall experience was a bit disappointing. We stayed for a full week during the peak xmas season. The pool and spa was one of the reasons we booked for the kids, but after using it once on the first day, it was closed for deep cleaning for the entire week. This was especially disappointing for the kids, and had we known in advance, we would not have chosen to stay here. Although the website advertised daily servicing, this did not occur during our stay of 7 days. I asked twice and was told staff were short, and that we had been added to the cleaning list, but no service ever took place. That said, staff did provide everything we requested each time, towels and supplies, which we appreciated. For longer stays, daily servicing is important to keep rooms clean and tidy. If we were to stay again, I would make sure to request daily servicing regardless. However, due to the issues experienced during this stay, we may not choose to return.