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"Our check engine light came on while in route to Atlanta from Dallas fathers day weekend. Long story short, we had to have our Escalade towed to Wagner Cadillac (engine failure ended up needing the entire engine replaced). We broke down right off 20, and parked at Pilot. Booked a Lyft to drop us off at 12 Oaks. I chose this hotel because of the pictures, reviews, but most importantly the unbeatable price for a King bed (considering this was an unplanned expense in addition to the trip we already paid for). I called prior to booking to ensure they were able to give us a room on the top floor away from the noise and the guy that answered was kind enough to confirm he had what we needed - without having an attitude or making me feel like I was bothering him with my picky questions. I appreciated that alone! We arrived, he remembered our conversation and situation and showed true concern/empathy to what I was going through with my three under aged daughters - check in was a breeze. Although the hotel ended up being booked to capacity it seemed like, everyone was decent and kept the noise down. My only complaint was being booked next to housekeeping's room. They made THE MOST NOISE the entire stay. In and out slamming doors, slamming things around in the room, etc. Other than that, this was definitely a steal for the value! I would stay here again. Oh, no bugs!!! Room was cleaned. It's an old hotel that has been remodeled obviously, but it does the job! "

"We stayed here during our most recent visit to Tyler and it was great. The room was clean and the beds are comfortable. The staff are incredibly friend and personable. The entire grounds are clean and safe. The price was also very reasonable. "

"The staff is extremely friendly and helpful!"

"Room was clean, easy check in!"

"The pull out trundle bed rather than a sofa bed was a nice upgrade for my daughter. Comfortable room, good breakfast and convenient location. "

"Perfect for a quick overnight in Tyler!"

"Great property! Nice room and great amenities! "

"Just wonderful"

"Very nice hotel and around a variety of great dining places"