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"Impossible to reach customer service. Staff was rude and unhelpful in a polite and condescending way."

"The room was very comfortable and kept us nice and warm."

"Very nice hotel and the staff were very pleasant and helpful."

"Overall a nice stay, rooms are clean. "

"Everyony were very friendly and helpful. "

"The hotel staff was above and beyond. Each time we requested anything it was brought as soon as we requested it. We had a suite room and it was very nice and convenient. Having a full kitchen is great when you want to sleep in without having to catch a breakfast schedule we just made our own breakfast when we got up. One of the things that I and my husband had a problem with is the bed. It was very hard and uncomfortable. The bed could stand to use some more padding. I had to request two comforters to lay down on the mattress to make it softer so my back wouldn't hurt. Also, we had to buy a night light to see to get to the bathroom at night. Those room darkening curtains work great! Sorry I didn't think to see at the desk if they supply them if requested. I was at the store and bought one. Finally the shower door only opens at one end so you can't just reach in to turn the water on to warm up. You have step in the shower to do it and you get hit with cold water but heck what's better than a cold splash of water before you shower. Also the shower head is not adjustable and the spray is a bit hard on the face. From our experience at staying at other hotels the adjustable shower head comes standard. But our overall stay at Hotel LBI was great just a few hiccups! "

"Excellent area clean room loved our stay"

"Ac and heat didn’t work. Had a space heater. "

"The worse place to stay. Very old and run down. The pictures online are very deceiving. The place was a dump. Got locked in the bathroom at 4:30am. Had to call in the maintenance guy to drill out the door knob to get out. Was trapped for 1.5 hours. Left and never stayed our second night. To much of a dump."