Lobby

Reviews of DoubleTree by Hilton Dallas - Richardson

4 out of 5
DoubleTree by Hilton Dallas - Richardson
1981 N Central Expy, Richardson, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 503 out of 1009 reviews" "
Rating 8 - Good. 212 out of 1009 reviews" "
Rating 6 - Okay. 114 out of 1009 reviews" "
Rating 4 - Poor. 93 out of 1009 reviews" "
Rating 2 - Terrible. 87 out of 1009 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kayo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I’ll be back every time just need to keep lobby cleaner good hotel.
Stayed 3 nights in May 2024
Response from ss on 24 May 2024
Thank you for taking the time to leave us a review. We care deeply about our guests and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Chez

Stayed 1 night in May 2024
Response from - Say on 22 May 2024
Thank you for taking the time to rate our hotel with 5 stars! We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great location, right off the freeway and easy to find and park.
Stayed 3 nights in May 2024
Response from ss on 20 May 2024
Thank you so much for taking the time to post a review, Jeremiah. We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from - Say on 22 May 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 Good

Natasha, Aiea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for a quick stay. Would not recommend for stays longer than 1-2 days.
Stayed 1 night in May 2024
Response from ss on 20 May 2024
Thank you so much for taking the time to post a review, Natasha. We are so happy to hear that you enjoyed your stay with us and that our comfy beds and friendly staff were particular highlights

8/10 Good

George

Travelled with family
Liked: Amenities
Clean and very beautiful property, service was also great from the entire staff.
Stayed 1 night in May 2024
Response from ss on 17 May 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fresh cookies! Clean and very kind front desk staff! No dislikes.
Stayed 1 night in May 2024
Response from ss on 17 May 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

10/10 Excellent

Tykya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My phone and remote didn’t work but they did replace the remove .. I love the cookie that is giving during check in
Stayed 1 night in May 2024
Response from ss on 14 May 2024
We are so happy to hear that you enjoyed your stay with us. We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding. We'd love to welcome you back soon.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in May 2024
Response from ss on 14 May 2024
We are so happy to hear that you enjoyed your stay with us. We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding. We'd love to welcome you back soon.

10/10 Excellent

Laramie

Liked: Cleanliness
Stayed 1 night in May 2024
Response from ss on 14 May 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Love the cookies! Friendly staff!
Stayed 1 night in May 2024
Response from ss on 13 May 2024
We are so happy to hear that you enjoyed your stay with us,We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ss on 13 May 2024
We are so happy to hear that you enjoyed your stay with us,We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

10/10 Excellent

Marvin

Stayed 1 night in May 2024
Response from SS on 24 May 2024
Thank you for taking a moment to share your experience. We are so pleased to hear you found to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Koforola

Stayed 2 nights in Apr 2024
Response from - Say on 22 May 2024
Thanks so much for taking the time to leave us a 5 star rating- it's much appreciated.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay.
Stayed 2 nights in Apr 2024
Response from ss on 29 Apr 2024
We're truly honored to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback once again.

10/10 Excellent

Yonathan

Stayed 1 night in Apr 2024
Response from ss on 29 Apr 2024
We're truly honored to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback once again.

10/10 Excellent

Clarisa

Liked: Cleanliness, staff & service, property conditions & facilities
They welcome you with a warm cookie
Stayed 1 night in Apr 2024
Response from Val on 27 Apr 2024
We are so glad to hear you enjoyed your stay with us! We hope to see you again soon!

4/10 Poor

Hiba

Disliked: Cleanliness, staff & service, property conditions & facilities
Was t the best experience, not as clean
Stayed 1 night in Apr 2024
Response from ss on 24 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upscale property for a moderate price.
Stayed 1 night in Mar 2024
Response from ss on 21 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

6/10 Okay

shauncey d, Maumelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet, Bar staff & laundry facility! Do not speak to graveyard staff! She is extremely disrespectful, belittling to anyone of color! Not informative ofanything dealing with hotel
Stayed 2 nights in Apr 2024
Response from FD on 20 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ss on 21 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean . But my room chair and the coffee maker were both broken. Sucks
Stayed 1 night in Apr 2024
Response from ss on 21 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Sanif

Stayed 1 night in Mar 2024
Response from FD on 20 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. The rooms were clean and well done. Breakfast foods were abundant and varied. The lobby was comfortable and lovely. Comfortable beds. I was at a party in the large room in the lobby area. All of that was great! Only recommendation: The people cleaning the rooms during the day were yelling to each other. They need to know that there may be patrons who are resting or napping even during the day! Other than that I was pleasantly surprised by the hotel.
Stayed 2 nights in Apr 2024
Response from sa on 15 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

8/10 Good

NATALIA

Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 6 May 2024
Good morning, Thank you for taking the time to write a review on your stay. We look forward to seeing you again.

10/10 Excellent

Rekha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from sa on 15 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

2/10 Terrible

king

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to pay for the room but since I'm under age I wasn't able to get in the room why was I able to buy the room then in the first place?
Stayed 1 night in Apr 2024
Response from Val on 13 Apr 2024
Unfortunately, booking through 3rd parties are not very transparent on regulations and information for the hotel. In future make sure to call property or at very least check the properties website for important information such as that.

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Double Tree is always a favorite hotel to stay af
Stayed 2 nights in Apr 2024
Response from Val on 13 Apr 2024
We are thrilled you hear you enjoyed your recent stay with us. We hope to see you again soon!

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people. Clean rooms.
Stayed 1 night in Feb 2024
Response from Val on 13 Apr 2024
We are so happy to hear you enjoyed your last stay with us! We strive to give our guests the best experience possible. We hope to see you again!

10/10 Excellent

ionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sa on 15 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the area, this is the nicest hotel in the price range compared to other hotels nearby. I travel 4 days a month for work and have stayed at several properties in the area. Definitely would recommend it for the weekday warriors out there.
Stayed 1 night in Apr 2024
Response from sa on 15 Apr 2024
Hello susan,We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

8/10 Good

Orhue

Liked: Cleanliness, staff & service, property conditions & facilities
Great staffs
Stayed 1 night in Apr 2024
Response from FD on 11 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

10/10 Excellent

Stan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was nice, well kept & the rooms were very clean. For the price it's the best room in town, plus they didn't try & gouge you on the price for the Eclipse!!
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

10/10 Excellent

Martin Sungki, Oakland Gardens

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect. Bed comfort can be better if any other improvement.
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore all the scammers with their reviews that don't make sense. Talking about rude staff. From the moment we walked in we were impressed. This is a top notch hilton with an affordable price. They just do everything better. Even the ice machine was wotking on the 9th floor! Which is a perk when other hotels dont even have one working ice machine.. Booked through expedia who are scammers thats why not 5 stars. But viva la double tree was excelente!
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. Sorry
Stayed 3 nights in Mar 2024
Response from FD on 7 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Erick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A/C barely worked, as stated in a lot of other reviews if you take the time to check a few out. The room itself was nice, however running the A/C set to 60 for 12 straight hours and it feeling 72-73 is not great. Couldn’t sleep with covers and I can’t imagine what it would be like in the summer. The filter obviously hadn’t been changed in months, with nearly 1/2” thick dust caked to it. Facility seemed nice from what I could tell (I was there for work therefore didn’t spend a lot of time to check everything out) and staff were polite what little I talked to them.
Stayed 2 nights in Apr 2024
Response from FD on 7 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Kendy

The place looks very old and outdated. The shower did not have any soap or shampoo. I will say the properties location is convenient and close to highways and restaurants.
Stayed 1 night in Apr 2024
Response from FD on 7 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness
The property is older but seems pretty clean. The room we were given was on the third floor on the even number side of the hall. Apparently, all of these rooms on the lower floors have windows that overlook the large, dark lobby. These are the only windows in the room. So if you don't want a cave-like experience then be sure you get a room on the other side of the hall or on a much higher floor. We were only staying overnight and leaving early in the AM so I didnt bother to request a change but that would have been a deal breaker had we been staying longer.
Stayed 1 night in Mar 2024
Response from FD on 4 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

danny

Stayed 1 night in Mar 2024
Response from sa on 15 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 27 Mar 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Julio, Tarpon Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good property some rooms with the window to interior are like bunkers
Stayed 1 night in Mar 2024
Response from sa on 12 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and amazing rooms. Just what we needed
Stayed 3 nights in Mar 2024
Response from FD on 27 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

8/10 Good

Virgilio

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a ok hotel
Stayed 1 night in Mar 2024
Response from FD on 18 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

6/10 Okay

Brian

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from FD on 18 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 18 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and good staff that helped me fix a snafu on the reservation. Sad that the pool was not open, but everything else was top-notch.
Stayed 2 nights in Mar 2024
Response from FD on 18 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

2/10 Terrible

Ragad

Disliked: Cleanliness, staff & service, property conditions & facilities
It was a failure the housekeeping They have no respect. They enter the room without permission The cleaning service was bad. They used the bathroom toilet and it was dirty I don't recommend it
Stayed 4 nights in Mar 2024
Response from FD on 12 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Mar 2024
Response from FD on 12 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible.

2/10 Terrible

SANTANNA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding on both beds were nasty. Hotel offered new bedding and new room but no guarantee that it would be clean. Towels were dirty. Walls were dirty. Chairs stained. Bathroom had hair every where. Staff was not nice or very accommodating
Stayed 2 nights in Mar 2024
Response from FD on 12 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.