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"I booked this hotel specifically because it advertises convenience for passengers departing the Schengen zone. I was flying American Airlines to the US and this proved to be entirely inaccessible. My Cloud Hotel sits inside Terminal 1’s secure zone. American Airlines departs from Terminal 2. With checked baggage that couldn’t be processed at Terminal 1, I had no way to reach the hotel. Airport staff also flagged that checking in here means temporarily exiting the Schengen area — requiring a second passport control the next morning before reaching Terminal 2. That was an unacceptable risk before an international flight. I called the hotel repeatedly between 9:00–9:30 PM with no answer. I called Expedia customer service in the USA who also spent ~10 minutes trying to reach the property on my behalf, they were also unsuccessful. I paid $220 out of pocket for an alternative hotel and got less than five hours of sleep after a full day of travel. And now there is entire day of travel to USA, and then internal USA travel. The hotel may be fine for Terminal 1 passengers. But Terminal 2 travelers with checked baggage cannot access this property, and that is not disclosed in the listing. Clearer communication would prevent others from facing this situation."

"Very clean, well insulated from noise, great staff!!"

"The room was wonderful. The hotel ambiance good. The restaurant was very good and the proprietor or waitress was very nice and helpful. Meanwhile the front staff makes no allowances for early arrivals. The hotel advertises itself as great for travelers with airport but won’t check in people earlier than 4 even if the rooms are vacant and ready. The hotel was more than 1/2 empty. We were tired from trip but they refused to check us in earlier. We fly to Germany twice yearly. I wouldn’t stay in this hotel again for that reason. If they changed the policy. I would"

"If you need someplace new and close to nature, this is an excellent location with great value."

"Free airport shuttle is a great inclusion. Fine for a short stay if laying over in Frankfurt. "

"Very basic, no kettle or coffee maker. A cleaning room, nonetheless."

"did not have Breakfast. We were lucky with having the last parking place, so ok"

"Friendly staff, delicious breakfast!"

"Very nice room and hotel how ever the bar tender was not really friendly and the tv in the main room would not allow my fire stick to work"