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"The staff are extremely polite and helpful. I especially enjoyed the free espresso at the reception area. The landscaping is beautiful and well maintained providing habitat for lots of birds and other wildlife. Breakfast was amazing every morning. The bed was firm and comfortable. We enjoyed our private backyard thermal pool as well as the public thermal and regular pools. The sauna was available but we had no instructions how to use it. We ate dinner at the restaurant and it was delicious and easy to charge to our room. It was a quiet and peaceful stay. We had everything we needed to enjoy our time here. We have not stayed at other thermal resorts in the area so I’m not sure how the price compares for what you get. We felt this was a fair price for the value of the amenities offered."

"Staff was great, room was very clean and spacious. Hot tub could’ve been warmer, but it was clean. They had a good mix of traditional Costa Rican and American breakfast. I would highly recommend this stay, you get a GREAT bang for your buck! "

"We had an amazing experience "

"We had a wonderful stay at Los Lagos! The staff were friendly, and then complimentary breakfast was great. The hot springs are very well maintained, as is the rest of the property. Make sure to check out the trails and the viewpoint! Our only comment is that the walls are quite thin so you can easily hear what is going on in the units next to you. Depending on who your neighbours are, this could be a bit annoying. Not much they can do about this though and we would still highly recommend!"

"Absolutely perfect! Clean room, nice staff, great breakfast, wish we could have stayed longer "

"We stayed in one of the Chato Suites, one of the most beautiful decks and views in my travels. Excellent staff, great breakfast, well designed and maintained pools. I will stay again if I come through"

"Breakfast was great! This is a great location to reach the national park, waterfall, and hot springs. Nice view of the volcano when you're by the pool."

"The Arenal observatory hotel was so beautiful … Located where you could see the Arenal volcano from a lookout point outside the restaurant. We were able to spot variously type of birds in our birding adventure. The breakfast was amazing … our waitress Joseph along with other staff were very professional . Breathing fresh pure air was a great welcome to our lungs . The room was well kept . Overall just amazing"

"It’s pretty remote kinda, they don’t have lights to lead you to the area from the road so it’s best to get there before it gets dark. The breakfast was good, there different variety especially with dinner. Staff was very nice & accommodating. My air conditioning wasn’t that cold but still enough for some air. "