Boulevard Jose Diego Valadez # 1676, Desarrollo Urbano Tres Rios, Culiacán, SIN
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property is dirty. Room is dirty. Walls have stains, sheets seems cleaned but floor and walls did not. Shower had stains
Frederick
Stayed 2 nights in Jan 2024
Response from Laura Angélica López, Gerente General on 2 Feb 2024
Dear guest,We appreciate you have chosen us as your holiday destination as well as you take part of your time to share with us your impression of your stay, comments like yours help us to detect opportunity areas in our services in order to improve it.We are sorry for the inconveniences that we may cause you and you can be sure that our housekeeping staff is already working to solved.Waiting you give us another opportunity to serve you in a near future, we remain Yours faithfully
10/10 Excellent
J Jesus, Los Angeles
28 Jan 2024
J Jesus
Stayed 6 nights in Jan 2024
Response from Laura Angélica López, Gerente General on 26 Mar 2024
Estimado huésped,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
6/10 Okay
Javier
8 Jan 2024
Javier
Stayed 1 night in Jan 2024
Response from Laura Angélica López, Gerente General on 2 Feb 2024
Estimado huésped,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
Quiet, no frills, walking distance to dining and shopping locations. Would stay here again.
Luis
Stayed 3 nights in Dec 2023
Response from Laura Angélica López, Gerente General on 28 Dec 2023
Dear Mr. Luis,We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain Yours Sincerely,
10/10 Excellent
Jonathan
8 Dec 2023
Liked: Cleanliness
Jonathan
Response from Laura Angélica López, Gerente General on 10 Feb 2024
Estimado huésped,Apreciamos el que haya tomado de su tiempo para hacernos llegar sus impresiones relacionadas con su reciente estancia en nuestro hotel, el recibir comentarios como el suyo nos ayuda a incrementar el entusiasmo en la prestación de nuestros servicios.Gracias por hacérnoslo saber.En espera de verle en un futuro próximo en Hotel One Culiacán, quedamos de Ud.,
Buen hotel. La atención del staff muy buena y cordial. El desayuno bastante malo, no reponían nada y aún era temprano.
Gonzalo
Stayed 2 nights in Nov 2023
Response from Laura Angélica López, Gerente General on 28 Nov 2023
Estimado Sr.Gonzalo,Le agradecemos nos haya elegido para hospedarse durante su estancia en el Estado de Sinaloa, así como el que haya dedicado parte de su tiempo para hacernos llegar sus impresiones de nuestro servicio.Comentarios como el suyo son un elemento importante para mantener el entusiasmo en el desarrollo de nuestra actividad, gracias por hacérnoslo saber.Por otro lado, le ofrecemos una disculpa por el resurtido del desayuno, ya revisamos el tema con las cocineras para que no vuelva a suceder.En espera de verle en un futuro cercano en Hotel One Culiacán nos es grato quedar de Ud., Atentamente,
10/10 Excellent
J Jesus, Los Angeles
Travelled with partner
9 Oct 2023
Liked: Cleanliness
Everything perfect Very nice and quiet and safe place
J Jesus
Stayed 1 night in Oct 2023
Response from Laura Angélica López, Gerente General on 21 Oct 2023
Dear guest,We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain Yours Sincerely,
Response from Laura Angélica López, Gerente General on 6 Oct 2023
Dear Mr. Josue, We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain Yours Sincerely,
Response from Laura Angélica López, Gerente General on 19 Sept 2023
Dear Mr. Jesús, We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain Yours Sincerely,
Response from Laura Angélica López, Gerente General on 15 Sept 2023
Estimado Sr. José Ramón,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
10/10 Excellent
J Jesus, Los Angeles
20 Jul 2023
J Jesus
Stayed 1 night in Jul 2023
Response from Laura Angélica López, Gerente General on 5 Sept 2023
Estimado huésped,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
Very convenient location inside the Forum Shopping Center with lots of dining options nearby
David
Stayed 1 night in Jul 2023
Response from Laura Angélica López, Gerente General on 27 Jul 2023
Dear Mr. David,We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain Yours Sincerely,
Mi hotel de preferencia cada vez que visito culiacan 10/10
Sergio
Stayed 2 nights in Jul 2023
Response from Laura Angélica López, Gerente General on 27 Jul 2023
Estimado Sr. Sergio,Le agradecemos nos haya elegido para hospedarse durante su estancia en el Estado de Sinaloa así como el que haya dedicado parte de su tiempo para hacernos llegar sus impresiones de nuestro servicio.Comentarios como el suyo son un elemento importante para mantener el entusiasmo en el desarrollo de nuestra actividad, gracias por hacérnoslo saber.En espera de verle en un futuro cercano en Hotel One Culiacán nos es grato quedar de Ud., Atentamente,
Young gal and gentleman have Great Customer Service!
The ladies at the breakfast bar were very nice and clean - made sure everything was well kept and made sure to tip them because they were great!!
Veronica
Stayed 1 night in Jul 2023
Response from Laura Angélica López, Gerente General on 27 Jul 2023
Dear Mrs. Veronica,We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain Yours Sincerely,
Response from Laura Angélica López, Gerente General on 7 Jul 2023
Dear guest,We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.We hope to see you in a near future in Hotel Fiesta Inn Culiacan meanwhile, we remain Yours Sincerely,
Response from Laura Angélica López, Gerente General on 21 Jun 2023
Estimado huésped,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
6/10 Okay
Alejandro
24 Apr 2023
Alejandro
Stayed 4 nights in Apr 2023
Response from Laura Angélica López, Gerente General on 27 Apr 2023
Estimado huésped,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
10/10 Excellent
eric
23 Feb 2023
eric
Stayed 1 night in Feb 2023
Response from Laura Angélica López, Gerente General on 20 Mar 2023
Estimado Eric,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
10/10 Excellent
Ivan
17 Jan 2023
Ivan
Response from Laura Angélica López, Gerente General on 10 Mar 2023
Estimado huésped,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
10/10 Excellent
Omar Ricardo
16 Jan 2023
Omar Ricardo
Stayed 1 night in Jan 2023
Response from Laura Angélica López, Gerente General on 10 Mar 2023
Estimado huésped,Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente,
Don’t stay at this property, zero amenities and pretty noisy
Ruben
Stayed 1 night in Oct 2022
Response from Laura Angélica López - Gerente General on 2 Nov 2022
Dear guest,We appreciate you have chosen us as your holiday destination as well as you take part of your time to share with us your impression of your stay, comments like yours help us to detect opportunity areas in our services in order to improve it.We are sorry for the inconveniences that we may cause you and you can be sure that our maintenance staff is already working to solved.Waiting you give us another opportunity to serve you in a near future, we remain Yours faithfully
Response from Laura Angélica López - Gerente General on 28 Oct 2022
Dear guest,First of all we want to thank you for taking the time for share your comments with us.We are glad to know that you had enjoyed our service and spent a good time with us during your last visit, we really appreciate your preference.Your comments are going to motivate the staff to keep on the same work line and even improve the service, so you can be certain that I will replay them We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain yours Best Regards
4/10 Poor
Claudia
Business traveller
13 Jun 2022
Disliked: Staff & service, amenities
Rooms are really small & rude staff
Claudia
Stayed 3 nights in Jun 2022
Response from Laura Angélica López - Gerente General on 14 Jun 2022
Dear guest,
We appreciate you have chosen us as your holiday destination as well as you take part of your time to share with us your impression of your stay, comments like yours help us to detect opportunity areas in our services in order to improve it.
We are sorry for the inconveniences that we may cause you and you can be sure that our staff is already working to solved.
Waiting you give us another opportunity to serve you in a near future, we remain
Yours faithfully
Very convenient location, rooms are basic but confortable
David
Stayed 1 night in Apr 2022
Response from Laura Angélica López - Gerente General on 13 May 2022
Dear guest,
We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.
Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.
We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain Yours
Sincerely,
6/10 Okay
Irma
Business traveller
14 Apr 2022
Liked: Staff & service
Disliked: Amenities
Demasiado austero, no se sentía tan limpio, se escuchaba mucho el ruido externo y no recibí ningún beneficio como VIP Access.
Irma
Stayed 2 nights in Apr 2022
Response from Laura Angélica López - Gerente General on 15 Apr 2022
Estimado huésped,
Apreciamos el que haya tomado de su tiempo para hacernos saber su comentario relacionado con la falta de eficiencia en la limpieza de la habitación que le fue asignada, ya que comentarios como el suyo nos permiten ubicar desviaciones a los estándares que tenemos establecidos.
Realmente sentimos las molestias e impresión que le hayamos podido ocasionar y solicitamos sinceramente nos disculpe.
Hemos conversado el asunto con nuestra Gerente de habitaciones y le solicitamos extremar la supervisión en la limpieza de las habitaciones, ya que la limpieza es uno de los ingredientes primarios en el servicio que proporcionamos, estamos seguros que esta situación será erradicada a la brevedad.
En espera de que nos disculpe y nos dé una oportunidad más de atenderle en Hotel One Culiacán, quedamos de Ud.,
Atentamente,
4/10 Poor
jose
14 Mar 2022
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
easy access to parking lot
jose
Stayed 1 night in Mar 2022
Response from Laura Angélica López - Gerente General on 19 Mar 2022
Dear guest,
We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.
Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.
We hope to see you in a near future in Hotel Fiesta Inn Culiacan meanwhile, we remain Yours
Sincerely,
The location was good except for the hotel and room was very little some dirty things must to putting more strived because is a great location to be
Juan
Stayed 1 night in Feb 2022
Response from Laura Angélica López - Gerente General on 19 Mar 2022
Dear guest,
We appreciate you have chosen us as your holiday destination as well as you take part of your time to share with us your impression of your stay, comments like yours help us to detect opportunity areas in our services in order to improve it.
We are sorry for the inconveniences that we may cause you and you can be sure that our housekeeping staff is already working to solved.
Waiting you give us another opportunity to serve you in a near future, we remain
Yours faithfully
Response from Laura Angélica López - Gerente General on 12 Jan 2022
Estimado huésped,
Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.
En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,
Atentamente,
We were really dissapointed by this hotel, it was really dirty, the service was below average, our room had shoes from another stay under the table, the rooms are really small, there was garbage that was not removed for a whole day, average breakfast.
Juan
Stayed 2 nights in Nov 2021
Response from Laura Angélica López - Gerente General on 10 Nov 2021
Dear guest,
We appreciate you have chosen us as your holiday destination as well as you take part of your time to share with us your impression of your stay, comments like yours help us to detect opportunity areas in our services in order to improve it.
We are sorry for the inconveniences that we may cause you and you can be sure that our cleaning and maintenance staff is already working to solved.
Waiting you give us another opportunity to serve you in a near future, we remain
Yours faithfully
Response from Laura Angélica López - Gerente General on 10 Nov 2021
Dear guest,
We appreciate you have chosen us as your holiday destination and we thank you very much for having part of your time to send us your comments in reference with your stay in our hotel.
Comments like yours make us to increase the enthusiasm to carry out our activities, thank you so much for let us know.
We hope to see you in a near future in Hotel One Culiacan meanwhile, we remain Yours
Sincerely,
Response from Laura Angélica López - Gerente General on 30 Sept 2021
Estimada Srita. Itzel,
Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.
En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,
Atentamente,
Response from Laura Angélica López - Gerente General on 1 Sept 2021
Estimado huésped,
Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.
En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,
Atentamente,
Disappointed from the beginning as there was no luggage cart and we had a lot of stuff. Staff helped. The lobby appeared dirty to me, the 4th floor stunk like cigarette smoke. The room was so tiny the bed is completely in the way of the door. You literally can’t put your luggage in without maneuvering. The two double beds take up almost the whole room. The smoke detector was ripped off. The toilet looked dirty. The shower, old and looked dirty. The mattress is super hard and the sheets feel rough. Possibly the worst hotel I’ve ever stayed at. The good? Location and decent breakfast.
Juan F
Stayed 1 night in Aug 2021
Response from Laura Angélica López - Gerente General on 1 Sept 2021
Dear guest,
We appreciate you have chosen us as your holiday destination as well as you take part of your time to share with us your impression of your stay, comments like yours help us to detect opportunity areas in our services in order to improve it.
We are sorry for the inconveniences that we may cause you and you can be sure that our maintenance staff is already working to solved.
Waiting you give us another opportunity to serve you in a near future, we remain
Yours faithfully
2/10 Terrible
Verified traveller
Travelled with family, Travelled with family and small children, Travelled with group
Response from Laura Angélica López - Gerente General on 1 Sept 2021
Estimado huésped,
Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.
En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,
Atentamente,
10/10 Excellent
Verified traveller
9 Jul 2021
Verified traveller
Stayed 2 nights in Jul 2021
Response from Laura Angélica López - Gerente General on 1 Sept 2021
Estimado huésped,
Deseamos agradecerle su reciente estancia en Hotel One Culiacán así como el que haya tomado de su tiempo para calificar nuestra encuesta electrónica, su percepción de nuestro servicio es muy importante para nosotros.
En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,
Atentamente,
The hotel is very conveniently located, in a safe and up-town district of Culiacán, but also at a walking distance from downtown and the main landmarks
Verified traveller
Stayed 1 night in Jul 2021
Response from Celia A. Gerente General on 6 Jul 2021
Estimado huésped:
Muchas gracias por su preferencia y sus comentarios, nos da gusto que haya disfrutado su estancia en Culiacán.
Esperamos atenderle de nuevo, muy pronto.
Reciba un cordial saludo.
8/10 Good
Verified traveller
Travelled with family
8 Jun 2021
This hotel is OKAY, when i got there sink was a bit dirty. None of the staff every greeted you or showed to be intrested in being nice to the guest. Only nice ppl were those who cleaned the rooms. But not the receptionists. Breakfast was very bad. The receptionist wony go above and beyond for you. Thos part of town in mexico requires uber where you have the option to pay in person because if you pay through the app they will cancel your trips. I asked a young girl, receptionist, if she wouldnt mind ordering me an uber and i would pay online and all she said is “i dont have the app” and kept doing her thing. This was cery frustrating for me. I honestly don’t recommend it
Verified traveller
Stayed 3 nights in Jun 2021
Response from Celia A. Gerente General on 1 Jul 2021
Dear guest:
Many thanks for taking the time to answer our electronic survey and for your comments.
I truly apologize for these inconvenients and we look forward to welcome you soon at our hotel
With kind regards
Response from Celia A. Gerente General on 30 May 2021
Estimado señor Marvin:
Muchas gracias por su preferencia, así como dedicar su valioso tiempo para compartirnos su experiencia.
Nos da gusto saber que disfrutó su estancia durante su visita a Culiacán, esto nos motiva a continuar mejorando para brindarle servicios de excelente calidad.
Quedamos a sus órdenes, esperando atenderle de nuevo.
Reciba un cordial saludo.
Very quiet and comfortable. You do not need any more. The best shopping mall is right next door. Very safe area. Courteous staff. This is my second stay. It will not be my last
Luis
Stayed 1 night in May 2021
Response from Celia A. Gerente General on 30 May 2021
Estimado señor Luis:
Agradecemos su confianza y sus comentarios, lo cual nos compromete a continuar mejorando día a día, para que su próxima estancia sea una grata experiencia.
Lo esperamos pronto en esta su casa
Reciba un cordial saludo
Great service great location very clean enjoyed free breakfast very much
Victor
Stayed 3 nights in May 2021
Response from Celia A. Gerente General on 30 May 2021
Dear Mr. Victor
Thanks for your comments. These are very important to us, because we can know that you enjoyed a great stay in our hotel
We are waiting for you on your next time that your visit Culiacan.
Best Regards.
Response from Celia A. Gerente General on 30 May 2021
Estimado huésped:
Muchas gracias por su preferencia, así como dedicar su valioso tiempo para compartirnos su experiencia, nos comprometemos a continuar mejorando para brindarle servicios y atención de excelente calidad.
Quedamos a sus órdenes, esperando oportunidad de atenderle de nuevo.
Reciba un cordial saludo.
10/10 Excellent
Verified traveller
Travelled with partner
3 May 2021
Liked: Staff & service
Nice room,clean,great service
Verified traveller
Stayed 1 night in May 2021
Response from Celia A. Gerente General on 30 May 2021
Estimado huésped
Agradecemos su preferencia y su retroalimentación, después de su estancia con nosotros.
Quedamos a sus órdenes, para sus próximos viajes
Reciba un cordial saludo.
10/10 Excellent
Verified traveller
29 Apr 2021
Verified traveller
Stayed 3 nights in Apr 2021
Response from Celia A. Gerente General on 30 May 2021
Estimado huésped::
Agradecemos su confianza y continuaremos mejorando día a día, para que su próxima estancia sea una grata experiencia.
Quedo a sus órdenes, esperando oportunidad de atenderle de nuevo muy pronto, en esta su segunda casa.
Reciba un cordial saludo
Very convenient location, near many city attractions. I strongly recommend this hotel for an affordable, and greatly located stay!
Verified traveller
Stayed 2 nights in Apr 2021
Response from Celia A. Gerente General on 30 May 2021
Dear Guest:
Thanks for your comments.
We are grateful to know that you enjoyed a good stay in Culiacan.
We will be waiting to attend you on a next visit
Regards.
10/10 Excellent
Verified traveller
18 Apr 2021
Verified traveller
Stayed 1 night in Apr 2021
Response from Celia A. Gerente General on 30 May 2021
Estimado huésped
Agradecemos su preferencia y nos da gusto saber que disfrutó de su estancia
Quedo a sus órdenes, esperando oportunidad de atenderle de nuevo muy pronto.
Reciba un cordial saludo
8/10 Good
Verified traveller
1 Apr 2021
Verified traveller
Stayed 2 nights in Mar 2021
Response from Celia A, Gerente General on 30 May 2021
Estimado huéped
Muchas gracias por su preferencia y retroalimentación
Nos da gusto saber que disfrutó su estancia y esperamos atenderle de nuevo muy pronto.
Saludos cordiales.
Good place to work and location is excellent next to Forum shopping center
Verified traveller
Stayed 2 nights in Mar 2021
Response from Celia A. Gerente General on 1 Apr 2021
Dear guest:
Many thanks for taking the time to answer our electronic survey. I am very happy to hear that you enjoyed your stay with us.
Hope to have the pleasure of welcoming you soon, please receive my best regards.