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"One of the best customer experiences we have ever had. Staff was amazing taking care of every need and helping with anything. Absolutely amazing top to bottom."

"Brilliant hotel. Superb location. Very clean, great stay."

"I got sick while in Lugano and spent a couple full days in my room. I was so grateful to be at this hotel. The staff were incredibly nice and helpful and the room and beds very comfortable. The pool kept the kids busy. Once I felt better I appreciated the location. It’s right near the lake and an easy walk to the center."

"Clean room | staff very helpful and pleasant | gave out useful info and a map for the sights of the area. "

"This is a first rate luxury hotel right on Lake Lugano with an excellent staff and lovely accommodations. Wouldn’t change in thing. "

"Outstanding"

"I booked this hotel mainly because it is near the station and I wanted to travel around the Ticino region by train. I wasn't expecting such a charming property that reflects the grand era of travel of a century ago. Despite its age, it has been very well upgraded and my room was very comfortable, with a balcony view of the garden and its many palm trees. The "Parkhotel" in the name is well merited -- the grounds are substantial and are like an oasis around the building. My stay was only for three nights and I was out and about during the day so I didn't have an opportunity to take advantage of this. Breakfast was well organized and a wide selection was on offer. Based on the listing in Hotels.com, I was under the impression that there was no lift, but there are in fact two lifts, and these can be accessed directly from the ground level without having to climb the stairs to reach the lobby. If I ever come back to Lugano, I would definitely stay here and I'd make time to take advantage of the "park.""

"Lovely inexpensive option in beautiful Area. Easy walk from train station, nearby lake walk is fabulous and there are several nice places to eat. Staff was helpful and efficient. Get the breakfast- well worth the cost, lots of options."

"Très bel hôtel récent avec piscine extérieur, bain remous, saunas très bien aménagés. Buffet déjeuner varié et bon. Excellent service."