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Reviews of NH Ciudad de Cuenca

4 out of 5
NH Ciudad de Cuenca
Ronda de San Jose, 1, Cuenca, Cuenca

Reviews

8.8

Excellent

Rating 10 - Excellent. 150 out of 324 reviews" "
Rating 8 - Good. 145 out of 324 reviews" "
Rating 6 - Okay. 21 out of 324 reviews" "
Rating 4 - Poor. 3 out of 324 reviews" "
Rating 2 - Terrible. 5 out of 324 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Esther on 19 Mar 2024
Dear Mark,It is fantastic to know that you have enjoyed your stay in NH Ciudad de Cuenca. thank you for sharing your experiences in Expedia.Kind regards,

10/10 Excellent

Mark, Gold Canyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH always has a great product. This particular hotel was about a 15 minute walk to winery row, and 25 minutes to old town Cuenca. Clean updated rooms, as always!
Stayed 1 night in Mar 2024
Response from Esther on 19 Mar 2024
Dear Mark,Thank you for your review . We hope to have the pleasure to welcome you back one day in the near future. Kind regards,

10/10 Excellent

Ricardo M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at affordable prices. The personnel is very courteous and attentive, the room was impeccable, and they even have a microwave over of guests need to use it. We parked across the street and there was no problem. Comfortable beds.
Stayed 1 night in Dec 2023

10/10 Excellent

ELIZABETH

Stayed 3 nights in Nov 2023
Response from Recepción. on 8 Dec 2023
Estimada Elizabeth,Muchas gracias por su valoración.Esperamos que haya tenido una agradable estancia.Saludos,Esther.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Bueno
Volveremos!!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean spacious room.
Stayed 1 night in Aug 2023
Response from Raquel on 1 Sept 2023
Thank you very much for sharing it with us, and thank you so much for being happy to keep coming back.I am very pleased to read that you could appreciate our facilities, we try our best to take care about every detail which can make you feel at home and we are delighted to know that these efforts were successful.

10/10 Excellent

Donald, Addison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so awesome!
Stayed 1 night in Apr 2023
Response from Thank you very much on 26 Apr 2023
Thank you very much for your comment. We hope to see you again on future trips to our city.best regards,

10/10 Excellent

John

Stayed 2 nights in Sep 2022

8/10 Good

Louise

Stayed 1 night in Aug 2022

10/10 Excellent

Claudia B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Alexandre, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel walking distance to restaurants. The staff is super friendly. A special thank you to Rachel for giving us precious insights on what to visit and where to eat. We will be back.
Stayed 1 night in May 2022

2/10 Terrible

MARGARET

Stayed 2 nights in May 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Tired but well looked after
Excellent stay lovely room and a lovely meal in the bar area. Reception check in and checkout very efficient and helpful. Great value
Stayed 1 night in Nov 2021

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Seema, Eagan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient location, easy street parking. Uncomfortable beds, air conditioning in the room is awful, staff doesn’t inform you about microwave in common area, hot water in the bathroom was not functional except in the morning. Expected better from NH.
Stayed 1 night in Sep 2021

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Apr 2021

8/10 Good

KYOICHI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Cuenca and the area
The hotel was great, very clean and the staff was friendly, helpful and efficient. The breakfast was also very good.
Stayed 2 nights in Jul 2020

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking was great! Was a bit longer of a walk to things than expected, but not terrible. The room itself was comfortable but nothing exciting.
Stayed 1 night in Jan 2020

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Excellent hotel. Bus service within 2 minutes of hotel to train station or cathedral in the older part of the city. Awesome breakfast - you will not be disappointed.
Stayed 1 night in Oct 2019

10/10 Excellent

Baz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caught the bus from the station. Few minutes walk to hotel. Nice walk to old city. Receptionist helpful on arrival with map etc.
Stayed 2 nights in Oct 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable hotel - helpful staff.
Ideal hotel for a stopover or local sightseeing. We only stayed overnight but parking was free and right outside the hotel in a safe area. Room was clean and the bed was very comfortable - well appreciated after 450 miles on the road! Can't comment on the breakfast as we headed off early to Andalucia! Would certainly stay there again and maybe do some sightseeing.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Catholic Church is next door! I could go the the mass every day!
Stayed 1 night in Aug 2019

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Comfortable spacious rooms in a convenient location a short walk from the old part of town.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and confortable
NH always modern and comfortable. Staff very friendly and helpful.
Stayed 1 night in May 2019

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
We were very happy parking, breakfast and bed/pillow
Stayed 2 nights in May 2019

8/10 Good

Gordy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A worthwhile place to stop
Wonderful town and a very nice hotel.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though is not in the old city the location is perfect
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible staff and zero noise insulation
Took zero notice of my room request. Despite requesting at check in, receptionist couldn't be bothered to look at my request either, really bad service. Despite a recent refurbishment, the door didn't close properly and let much sound it from outside. The walls are paper thin, so I got to learn some new Spanish words from the energetic couple next door. You could also hear people go to the toilet, really not nice. I used to stay in a lot of NHs, and gave up about a decade ago as thought it was a bad chain. My last two stays at NH have reiterated that view, and I will a kid booking at NH where possible.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Traveler, Dallas, Texas

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The hotel was very nice, and the rooms were clean. The front desk staff at check in wasn’t very friendly, but the shift later in the day was much nicer. The room was pretty hot, the AC doesn’t work in October we were told. Overall, nice hotel about a 15 minute walk from the attractions in town.
Stayed 2 nights in Oct 2018

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Dennis

Great
Great place. Very clean. Close to everything!!! Parking in garage is very convenient. $10.00 per 24 hours.
Stayed 1 night in Sep 2018

8/10 Good

Dennis

Nice
Nice stay. No extras for gold members. Easy parking. Great breakfast!
Stayed 1 night in Sep 2018

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good location in the new town . A 3 minute walk to the bus to the old town. A 15 minute walk to several restaurants on San Francisco street. Breakfast was very good with a nice variety of fruits and made to order eggs. Reception very helpful finding a place to repair my cell phone . .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Easy parking and good facilities would stay here again when visiting Cuenca.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistency with NH
Good walking distance location, solid WIFI, comfortable bed helpful staff.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Short walk to new side of town; grab the bus to the old side of town. Nice park across the street. Great breakfast.
Stayed 2 nights in Oct 2017

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable . Fantastic staff .
Stayed 2 nights in Aug 2017

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jul 2017

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casaa colgadas
Very friendly hotel. Easy to get a bus up to the old town. Breakfast was very good. Lifts stopped working overnight due to torrential rain but otherwise no complaints
Stayed 1 night in Jul 2017

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A/C very poor
All ok except air conditioning which was woeful, leaving us with very poor sleep quality
Stayed 2 nights in Jun 2017