Cuautitlan Izcalli Apart Hotels

"Amenities were clean and as expected. Shuttle service from the airport to the hotel was non existent. We were given instructions to let them know when we arrived which we did multiple times to no avail. There was no response either through text or by phone. We had to take a very expensive taxi after waiting for about 20 minutes as it was very late. Upon arrival we let the reception staff know about this; they checked and we could see our messages and missed calls on their screen. There was no apology or credit given, just a shrug. Very poor experience. "

"Well located in the city, clean. The pool was closed."

"Furniture is old , need some improvement "

"All ok"

"We really enjoyed our 5-day stay here, the hotel is centrally, located to many of the tourist attractions. I got upgraded and had access to the business lounge where they had breakfast and evening snacks which we really enjoyed. Also fell safe while walking in the night around the hotel area. "

"This is a great hotel in a great location and a very helpful staff."

"The room was clean! Staff were friendly. We would have loved having two cards, because we were two guests but aside from that everything was great! Great location."

"Awesome"

"I really enjoyed staying at this hotel. We had a suite which was a great size with a comfortable bed and a really powerful shower. Cleaning was excellent with housekeeping normally working around your timings and not necessarily theirs. Checking in and out was also easy with the hotel in a good location lots of nearby bars, restaurants and the metro. There is also a really well equipped gym. The only negatives for me was the aircon which was a little too cold but I couldn’t seem to change it and I thought the coffee place in reception was a little expensive. It’s a shame about the pool too as it was on the shade for most of the afternoon and the day we sat out embarrassing they laid out tables for lunch overlooking the pool so as we lay on the loungers there were lots of people just staring at us. Felt a little odd. "