Creston Heights Hotels, Grand Rapids

"Great breakfast downstairs, good location "

"Clean updated room, ample parking, easy access"

"Holiday Inn express is always nice. I typically use the gym which is clean and has sufficient equipment "

"Yes"

"I accidentally booked accessible room. I notified staff a few hours before my arrival and was told they would hold correct it. I checked in, assumed it was corrected and got to my room only to find it was an accessible room. I was too tired to fight it. I also had to stay on top of it for the correct amount to be posted to my credit card. All in all, it was a very expensive stay - $730 for two nights plus two nights of parking. I don’t feel that it was worth the amount paid. "

"Everything was great"

"Staff were very friendly. Very clean, nice, updated, spacious room. Big, clean bathroom with a sliding door that doubles as a closet door. No tub in our room (not sure if all rooms are like that) but it had spacious stand up shower. Breakfast was good, with several hot food options (there was almond milk, too!). Plenty of nice seating downstairs. Nice gym with some good equipment. The ONLY thing I wasn't super happy about was the pool/spa. We went down around 9:30 and it was packed. It was a Saturday, so not surprising, but there were not enough chairs, so we left. Came back around 10:30 hoping it would be less busy (it wasn't). The hot tub was too full to try and sit in, and even if it wasn't, it looked dirty because the bubbles/foam/whatever you call it was brown (maybe a guest had on a lot of make up or lotion?) Hot tub is very small. Tried the pool (which is a good size, has a lovely design and has very nice steps) and that water was COLD. Ended up leaving again without using the pool/spa. "

"Breakfast was good, never parked."

"Very nice"