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"very unprofessional staff members.. i wanted to check in earky as i had an immediate family emergency the staff weren’t helpful at all and didnt offer me a refund for my booking inspite of explaining to them the problem.. will never stay again here and honestly wouldn’t recommend it.. the staff were extremely unprofessional and not polite even when asked for basic city attractions help"

"Had everything we needed for our 3 night stay. A great apartment! Staff really friendly and helpful."

"Everything was good, I did not eat in the hotel. But room was great"

"Friendly staff, comfortable, clean room"

"Parking attendants were very helpful during the rain storm. Breakfast: choices and freshness were perfect"

"It was a very nice and clean hotel. Definitely unique looking building surrounded by convention center complex. the staffs were absolutely helpful and kind. A clean modern room with a big balcony equipped well. Bed and pillows were comfortable. It’s a bit far from Bergamo city center but easy access by tram or walk. Also it has a big parking garage so all types of car will fit. Can’t expect anyone, it was a wonderful stay."

"It's a good three stars hotel."

"Had a shuttle bus booked twice and both times was told it was full and had to book a taxi for 3 times the price. Reached out multiple times to staff and no response."

"Very nice hotel and staff was extremely friendly and helpful "