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Reviews of Courtyard by Marriott New Orleans Covington/Mandeville

3 out of 5
Courtyard by Marriott New Orleans Covington/Mandeville
101 Northpark Blvd, Covington, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 564 reviews" "
Rating 8 - Good. 168 out of 564 reviews" "
Rating 6 - Okay. 60 out of 564 reviews" "
Rating 4 - Poor. 19 out of 564 reviews" "
Rating 2 - Terrible. 24 out of 564 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne, Batesville

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful stadd
Stayed 1 night in May 2024

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Dawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved the room as part of a wedding party however we were put in a completely different building because we had schedule a king room through Expedia and they said they would not get paid if they changed us to a different room type. The 1st room they put us in had a broken toilet that could not be flushed without the back of the toilet removed and it constantly ran. There was also an old bar of soap in the shower that led me to believe that it wasn't properly cleaned. The 2nd room they put us in had open spaces all around the door leading to the hall which let i every hallway noise and was an adjoining room with a 1 1/2 space under both doors-you could see into the adjoining room...Both issues were very concerning to me as a safety issue. I ahve pictures of all of the above!
Stayed 1 night in May 2024

6/10 Okay

Joseph

Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time and enjoyed it.
Stayed 1 night in Mar 2024

10/10 Excellent

Reginald

Stayed 1 night in Mar 2024

2/10 Terrible

Justin, Alexandria

Stayed 1 night in Mar 2024

10/10 Excellent

Rita

Stayed 1 night in Mar 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

PATRICK D

Everything was ok, the room did have a different odor. The biggest irritation is the double charge on my card that is yet to be resolved. I got this room through Expedia and paid through them. I was given a 0 balance on my receipt since it was charge through a third party but then charged my room to my card that was supposed to be used only for incidentals. Was told this was your mistake but is still yet to be paid back to me. Making me question if I will use a Marriot again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing I loved everything!
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overnight stay
Just stayed overnight and had little interaction with the staff...my room was great and had a little balcony.
Stayed 1 night in Feb 2024

4/10 Poor

Taste Buds

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The room that I was put in was not cleaned before my stay. I was locked out of my room in the middle of the night and they were not able to assist me in getting back in my room. They gave me 4 new keys and ended up putting me in a smaller, not so nice room. I was unable to get my belongings that were locked in the first room until 8 AM when I needed to be at work at 7 AM. Do not recommend!
Stayed 2 nights in Feb 2024

6/10 Okay

Hana

Liked: Staff & service
Disliked: Cleanliness
Bathroom was dirty
Stayed 1 night in Feb 2024

8/10 Good

Margaret

Liked: Cleanliness
No food nearby. Food set up at hotel was the worst I have seen in a long time.
Stayed 5 nights in Feb 2024

10/10 Excellent

Janern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Our stay was great, the room was clean, bed was comfortable. The over all hotel was great, close to shopping and food places. Great location easy access to the highway.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice safe and comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Amenities
Staff was excellent. Shout out to Shanda It was a pleasure interacting with her .
Stayed 3 nights in Jan 2024

10/10 Excellent

Pattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, room comfort
False advertising
False advertising about breakfast did not get Starbucks coffee. You get drip coffee with no cream opinions half and half or milk. Waisted my money and intelligence
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed in a king suite, but the rooms are incredibly dated. Felted like we walked back in time. If that was the only negative, I think we would have been fine. The front desk staff and onsite bistro bar is really nice, but what made the trip poor was the housekeeping. We stayed at the hotel for 8 days and only had our room serviced twice. They forgot to come back after the first servicing and we kept having to visit front desk every night for towels and washcloths, soap refills, coffee, and etc. It took multiple nights of doing this and asking staff why our room kept getting skipped before they finally escalated to management and serviced the room again on our last day before we left. However, even then, still no vacuum or cleaning done. Just towels replaced and bed made. I felt this property was really lacking in room quality and cleanliness from housekeeping. Would not recommend.
Stayed 8 nights in Dec 2023

10/10 Excellent

ladarrius

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine. Problem with someone checking out as us and causing us to waste time at front desk. Expensive breakfast at their "bistro." Wouldn't stay here again if there was a comparable alternative even though it had a pool and nice gym.
Stayed 4 nights in Nov 2023

10/10 Excellent

Bonnie

Travelled with group
Liked: Amenities, property conditions & facilities
Easy, quick checkin & receptionist very nice.
Stayed 1 night in Nov 2023

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Ronda at the front desk was very personable and got us checked in right away. The room was nice and clean. Check out was a breeze.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and amenities
Customer service was excellent. Hot tub was cold and they immediately sent maintenance to repair. King room with balcony was spacious and clean. Was great for a cuples weekend trip. Would recommend.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times
Stayed 2 nights in Nov 2023

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were only here one night, but everything was great! We were in town visiting family.
Stayed 1 night in Oct 2023

8/10 Good

Horace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looked and smelled clean. Everyone was very nice and helpful with lots of dinning choices close by.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Sep 2023

10/10 Excellent

Meagan

Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it
It was a good stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Mary Beth

Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
Two night stay for a funeral. Hotel is comfortable and clean. It has a bar /bistro in the lobby which is a nice touch. Our King room was not ready so we opted for a 2 Queen room which was fine. Not a fancy hotel but very serviceable
Stayed 2 nights in Aug 2023

10/10 Excellent

Ezeman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less than $100 for a king size room!
Great Room with an almost completely private balcony! Hotel is huge very easy to get to get yourself lost inside!
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2023

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023