Apartments in Coton in the Elms

"Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience. However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities. I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western! "

"Reception Check-in and porter to room very effecient. No O2 mobile phone signal in room. Room size compact. Described as "Superior King", but on entry definitely small and UK "King", ie:- 5ft. wide, not what I was expecting, ie:- 6ft wide. Bathroom not properly cleaned with dirt around bottom of shower screen and black mould on back of door and bottom of door frame rotten and black mould. Bench seating in restraunt had worn out PVC covered cusghions with some of the PVC covering missing. Food for Dinner and Breakfast satisfactory with poor service."

"Friendly helpful staff. Free parking. Quiet room. Good night sleep and delicious breakfast buffet. "

"Lovely hotel nice and clean and modern. Pricey breakfast and parking and a coffee for £4.50 but otherwise pleasant stay"

"Unfortunately the room wasnt clean properly even the shower had water on the floor breakfast only had few options and the parking fee was higher than even a regular holiday inn. The chair in the room had stains on it sofa innthe room had marks as welk and the bed lining was also coming off from everywhere. The only good thing was the staff at the reception other than that sorry had a veey bad experience "

"All good. Bit of a ripe paying £5 for parking"

"Check in was easy. Staff friendly, pizza was dear. Breakfast had a good choice"

"Spa was great enjoyed it well. Staff were amazing. The hot choclate and brownie was really nice. Nuce and quiet destination. Would recommend any one to visit there.."

"The staff were fantastic, polite, friendly and helpful, which the made it a brilliant stay. Dinner was good and very family friendly with food options for the kids. Breakfast was the only let-down, scrambled eggs were cold and tasted awful, not much choice of fruit. "