3 outdoor pools, free pool cabanas, pool umbrellas

Reviews of TRS Coral Hotel - Adults Only - All Inclusive

5 out of 5
TRS Coral Hotel - Adults Only - All Inclusive
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 695 out of 1045 reviews" "
Rating 8 - Good. 163 out of 1045 reviews" "
Rating 6 - Okay. 76 out of 1045 reviews" "
Rating 4 - Poor. 57 out of 1045 reviews" "
Rating 2 - Terrible. 54 out of 1045 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Jose Tlapaya on 28 May 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jose Tlapaya on 25 May 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Svetlana

Travelled with family
Disliked: Cleanliness, staff & service
It is not clean. We got food poisoning in a French restaurant. Rooms are not being clean properly. Service definitely desired to be better!!!
Stayed 8 nights in May 2024
Response from Jose Tlapaya on 23 May 2024
I would like to take this opportunity to apologize for creating the wrong impression of us during your stay.I can assure you, however, that as you are reading this, all hotel managers and supervisors are investigating the anomalies detailed in your review so that we can operate in the future as we always have in the past, with the quality and genuine, sincere service for which we are known.We are sorry for the impression you have made of our services.Sincerely,José Tlapaya Hospitality Senior Advisor

6/10 Okay

Jeremy

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Jose Tlapaya on 22 May 2024
Thank you for sharing your experience and contributing to the constant improvement of our service.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

James E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and the staff were amazing. Our butlers Hector & Miguel were excellent.
Stayed 4 nights in Apr 2024
Response from Jose Tlapaya on 21 May 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Hiwot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about TRS is incredible!
Stayed 1 night in May 2024
Response from Jose Tlapaya on 20 May 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked almost everything about the food could have been a little more better. Every restaurant I made reservations for the food was un-seasoned and bland and the steak was over cooked even when I asked for medium well.
Stayed 4 nights in May 2024
Response from Jose Tlapaya on 20 May 2024
Thank you for sharing your experience and contributing to the constant improvement of our service.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.We aim to fulfill the expectations from our visitors and your feedback and opinion as an experienced traveler will truly help us to focus in the areas we can improve.Again, we want to thank you for your review and we hope that you give us the opportunity to be your hosts in your next vacations to the Caribbean.Sincerely,José Tlapaya Hospitality Senior Advisor

8/10 Good

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff awesome butlers great transportation around hotels great only bad was room service food not good taste wise and restaurants average and our closest in our room had a pee odor and the couple we traveled with had same problem in there room was bad enough they moved them to another room but other than that i will most definitely be returning the service and conditions 5 star
Stayed 4 nights in May 2024
Response from Andres Peimbert Guest Satisfaction Lead on 17 May 2024
Dear Guest,First of all we would like to thank you for choosing us to spend your vacation in the Mexican Caribbean.Your feedback is greatly appreciated and will be taken into account in our future improvements and training.For us, your total satisfaction is very important, and we will be able to prevent this type of situation from occurring in future stays.Our main priority will always be to convert guests into fans.Cordially,

10/10 Excellent

Maryam

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 5star resort with staff available to help at every step. The room was big, spacious and clean. The property was clean and safe. No issues at all during the stay. Highly recommended.
Stayed 3 nights in Apr 2024
Response from Jose Tlapaya on 15 May 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at TRS Coral. This time for our honeymoon. The fact we went back says it all. The staff are very friendly and helpful. There was lots to do and the weather was pretty spectacular.
Stayed 6 nights in May 2024
Response from Jose Tlapaya on 14 May 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Danijela, Fort Worth

Travelled with partner
Disliked: Cleanliness
It was not a 5 star resort. The pillows were stained everytime they changed our sheets. The room had awful AC that only blew to one area of the room. Our hot water went out. My husband physically had to go get extra towels because anytime we asked they never brought them even though they said they would. Limited activities that constantly got cancelled.. all in all, there are so many better options. We were VERY disappointed. Also watch out for hidden fees. I’m still trying to get in contact with someone from the hotel for charges they made me pay at check out that DO NOT belong to us. I’ve emailed them twice now and their butler service says they have nothing to do with helping us. Not sure what else I can do besides dispute it with my bank.
Stayed 4 nights in May 2024
Response from Jose Tlapaya on 15 May 2024
I am sorry you experienced such inconveniences throughout your stay, please allow me to express my sincerest apologies. We take this situations very seriously, and I can assure you that this is absolutely not the experience we strive to deliver our guests. Your comfort and peace of mind mean a great deal to us. I will personally address the areas involved in your comments to ensure that no future guests leave our hotel with unwanted feelings.Sincerely,José Tlapaya Hospitality Senior Advisor

6/10 Okay

Stephen

Stayed 6 nights in May 2024
Response from Jose Tlapaya on 9 May 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Also the positive feedback is very much appreciated and will be taken into consideration. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Lauren Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jose Tlapaya on 8 May 2024
We appreciate this wonderful rating! It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property 10/10 Service 10/10 One of the best resorts I have ever stayed at hands down!!
Stayed 5 nights in Apr 2024
Response from Jose Tlapaya on 2 May 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Colby

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from Jose Tlapaya on 29 Apr 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Anita

Stayed 1 night in Apr 2024
Response from Jose Tlapaya on 29 Apr 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Goldy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, people and amazing hotel
Stayed 4 nights in Apr 2024
Response from Jose Tlapaya on 29 Apr 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Cheryl Ann, Watford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort. We had a party of 12 people, and we were always able to get pool chairs together. We also made dinner reservations that accommodated all 12 of us.
Stayed 6 nights in Apr 2024
Response from Jose Tlapaya on 29 Apr 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Alice

Stayed 3 nights in Apr 2024
Response from Jose Tlapaya on 12 May 2024
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Dany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful vacation , beautiful resort, fantastic beach excellent service. Excellent restaurants lots of choices.
Stayed 7 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on 22 Apr 2024
Dear Guest,On behalf of the entire team, we thank you for rating us 5 out of 5 stars.We are glad you had a great experience, all of our staff works daily to offer you memorable experiences.We really appreciate your feedback. Thank you for recognizing our staff, who made your experience here even more memorable.We'll be sure to give them special recognition. We will always be excited waiting to serve you again.Kind regards,

10/10 Excellent

Javaughn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaazing
Stayed 3 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on 18 Apr 2024
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral hotel.I'm glad we were able to exceed your expectations and pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We look forward to welcoming you back in the near future.

2/10 Terrible

Adrianna

Travelled with partner
Disliked: Staff & service, amenities
Nice huge resort. Better food options and service on the family side of Grand Palladium. Our belongings were stolen by cleaning staff from our rooms a day before departure. Nothing was done to accommodate that. Cleaning staff went through our clothing and all the bags. The Check in process was terrible and the waiting time for anything service related was at least an hour or longer. Stay on the family side if you are interested. The beach is beautiful.
Stayed 3 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on 18 Apr 2024
Dear Guest,I would like to take this opportunity to apologize for the impression of our services during your stay.Your comments have been heard and we apologize for not meeting your expectations for service at this time.Please be assured that we will take appropriate measures to prevent this from happening again.Cordially,

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, so many dining options, things to do, beautiful beach and big pools, everyone is so kind and helpful. Such an amazing resort
Stayed 3 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on 18 Apr 2024
Dear Guest,We are very pleased that you enjoyed your stay at our TRS Coral Hotel.We pride ourselves on the service provided by our wonderful staff members, I am glad that they were able to exceed your expectations.We trust that this was the first of many future visits to this your home in paradise.Cordially,

8/10 Good

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on 18 Apr 2024
Dear Guest, Thank you for giving us the opportunity to share the Palladium Experience with you and to help make your vacation as memorable and beautiful as possible. I hope we get the chance to welcome you again soon to experience the improvements. Kind regards

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars all around.
Stayed 7 nights in Mar 2024
Response from Jose Tlapaya on 11 Apr 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jose Tlapaya on 29 Apr 2024
Querido huésped,Agradecemos esta calificación maravillosa.Apreciamos esta maravillosa calificación. Es genial saber que tuvo una estancia increíble con nosotros y disfrutó de nuestras encantadoras ofertas y servicios.Esperamos darle la bienvenida nuevamente para que tenga otra excelente experiencia vacacional.Cordialmente, José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, wonderful resort.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on 6 Apr 2024
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.You can be assured that our colleagues will continue to be one step ahead when making your next visit as fulfilling as this one. We all look forward to welcoming you back on many future occasions.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! 10/10
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on 6 Apr 2024
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.You can be assured that our colleagues will continue to be one step ahead when making your next visit as fulfilling as this one. We all look forward to welcoming you back on many future occasions.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Dionicio, Cranston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again.
Stayed 3 nights in Apr 2024
Response from Jose Tlapaya on 4 Apr 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Samiyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be returning shortly !
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on 4 Apr 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Sherrita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this resort so many amenities and we had the swim up room 10/10 we will be back!
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on 4 Apr 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Stephanie Marie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We decided to celebrate our honeymoon at this resort. What a mistake. The resort is very pretty but it lacks. The staff services is hit or miss. We had 3 different pool/beach servers forget about us. We had a bartender completely ignore us (a bigger group came in and he went to attend them instead). Our electricity in the room did not work upon arrival. We had to wait to get it fixed. Our phone in the room did not work. It is important as when you order room service they call to confirm. We would have to call on our phone to go through all the operators to confirm. We advised our butler and front desk and no fix. For 2 days our room smelled like paint or chemical, we kept complaining. The butler tried to blame us for the smell because we didn’t allow them to clean the room for one day (we forgot to take off do not disturb). I advised it’s a chemical smell not a dirty smell. Their solution(after agreeing it did smell like chemicals) was a fragrance towel in the vent to mask the smell. After a few hours that smell turned into a horrible smelled (humidity of course). Lastly, the food was horrible. We actually lost weight. The only good restaurants are French and Japanese for dinner. The breakfast was hit or miss. We just kept ordering the same thing huevos rancheros and pancakes. Do not recommend. Go somewhere else. Somewhere happier as the staff here is very sad.
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on 4 Apr 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We regret the impression that our services have made on this occasion, however, at TRS Coral Hotel we will be honored to be your hosts and serve you with the excellence you deserve.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Sonja

Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on 29 Apr 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 Poor

nicole

Liked: Property conditions & facilities
Food was horrible, service was not great
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on 4 Apr 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.I hope we get the chance to welcome you again soon to experience the improvements.Sincerely,José Tlapaya Hospitality Senior Advisor

6/10 Okay

Shawnterria

Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on 29 Apr 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

8/10 Good

Michael

Stayed 6 nights in Mar 2024
Response from Andres Peimbert Guest Satisfaction Lead on 22 Apr 2024
Dear Guest.It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel. Until the next time we have the honor of hosting you and your family, we place ourselves at your continued service.Cordially,

10/10 Excellent

John

Stayed 4 nights in Mar 2024
Response from Andres Peimbert Guest Satisfaction Lead on 22 Apr 2024
Dear Guest, We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff. We will be sure to share your wonderful comments with our team.Cordially,

10/10 Excellent

STEVEN

Stayed 3 nights in Mar 2024
Response from Andres Peimbert Guest Satisfaction Lead on 22 Apr 2024
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral hotel. I'm glad we were able to exceed your expectations and pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We look forward to welcoming you back in the near future.

10/10 Excellent

ADAM THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Jose Tlapaya on 1 Apr 2024
Thank you for the amazing review!We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an AMAZING resort! Everyone was super nice and the place was beautiful and very clean! The food was great and the beaches were gorgeous! We would definitely recommend it to friends and family and would go back!
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on 30 Mar 2024
Thank you so much for taking the opportunity to tour each and every one of our facilities, your first hand information will help other travelers get an-idea of the beautiful experience they will have at TRS Coral Hotel.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Sydney

Stayed 4 nights in Mar 2024
Response from Andres Peimbert Guest Satisfaction Lead on 18 Apr 2024
Dear Guest,We are very pleased that you enjoyed your stay at our TRS Coral Hotel.We pride ourselves on the service provided by our wonderful staff members, I am glad that they were able to exceed your expectations.We trust that this was the first of many future visits to this your home in paradise.Cordially,

8/10 Good

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgrade to the swim up suite
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on 28 Mar 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Paul Edward, MADISON

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was beautiful but the service was non existent. The “butler” ignored our requests and the restaurant staff was rude.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on 26 Mar 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We would love to have the opportunity to welcome you back and show you our best and warmest hospitality.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Malissa, Tumwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive, service was great. The rooms were nice and lots of dining options available. Nice pool and gorgeous beach!
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on 25 Mar 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 Good

kinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort. Very well service I would give 8/10. Food was not so good. I’ll give food 5/10
Stayed 3 nights in Mar 2024
Response from Karla Miguel on 22 Mar 2024
Dear guest, We want to thank you for choosingTRS coral for your recent vacations in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review. We offer you a sincere apology, in the same way we regret not having provided our services even more according to your requirements. Your comments will be shared with our team in order to find a solution. seeking the comfort of our guests and regarding their comments on the food and services, we assure you that your observations will be transmitted to our Management, we continue working on offering a greater variety and making the service of our staff more efficient in each area.Sincerely,

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort.
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on 21 Mar 2024
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Khem

Stayed 2 nights in Mar 2024
Response from Jose Tlapaya on 7 Apr 2024
Thank you for the amazing review!We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Aliyah Magdalena

Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on 4 Apr 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your comments will be shared with our team in order to find a solution. It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are 15 restaurants in the resort and the food are all good. The waiters and waitresses are so warm that your requests were responded in time, especially when you are hungry or thirsty. Every day there are several activities in the resort.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on 14 Mar 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and excellent customer service. Would highly recommend.
Stayed 7 nights in Mar 2024
Response from Jose Tlapaya on 14 Mar 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor