Indoor pool, 2 outdoor pools, pool loungers

Reviews of Enjoy Coquimbo

4.5 out of 5
Enjoy Coquimbo
Avda. Penuelas Norte 56, Coquimbo

Reviews

8.2

Very good

Rating 10 - Excellent. 115 out of 248 reviews" "
Rating 8 - Good. 71 out of 248 reviews" "
Rating 6 - Okay. 29 out of 248 reviews" "
Rating 4 - Poor. 19 out of 248 reviews" "
Rating 2 - Terrible. 14 out of 248 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
This place is dabbombbbbbb!!!!
Stayed 1 night in Jan 2024

6/10 Okay

Gotardo

Stayed 1 night in Aug 2023

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, property conditions & facilities
the dirty carpet, bad smell in the room, dirty, simple breakfast buffet

4/10 Poor

Luis

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not what we remembered! This hotel was top notch 5 years ago. The condition of the room was substandard, dirty old carpets, plugged up shower, dated and rundown furniture.
Stayed 6 nights in Mar 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVED this hotel and area. The view and amenities were perfect. No complaints and will be back.

2/10 Terrible

Johnathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is rundown. The room was not very clean and the staff only some what helpful. Internet very poor had to cancel zoom meetings.
Stayed 1 night in Dec 2021
Response from Coordinadora on 8 Jan 2022
Muchas gracias por sus acotaciones, las tendremos en cuenta para mejorar y entregar un mejor servicio.

4/10 Poor

Camilo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked the king suite (12th floor) just because we wanted the jacuzzi, but they didn’t have hot water that night and didn’t give us any explanation, we basically could’ve stayed in a cheaper room since the hot water wasn’t running.
Stayed 1 night in Nov 2021
Response from Coordinadora on 24 Nov 2021
Lamentamos enormemente la situación, no es el servicio que estamos acostumbrados a entregar. Sin embargo, seguiremos trabajando para mejorar y evitar este tipo de inconvenientes.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
Stayed 2 nights in Jul 2021
Response from Coordinadora on 5 Aug 2021
Gracias!

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Good stay
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Enjoy Coquimbo
Overall, the stay was enjoyable. There is a casino attached to the complex. I don’t gamble, but it seemed pretty nice. The hotel is also right next to the beach which was great. There is also a good restaurant attached to the hotel.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great Room with the water view and a nice balcony it was wonderful
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet less, comfortable and clean . Good meals and good drinks
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The best eas the spa area. The bad Leonardo in the checking
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view. Many TV channels but NOT one in English. Problems with noise at night because the very busy beach road passes right under the hotel suites and there are many people about on weekends till late at night. Very nice room; excellent inexpensive restaurant.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service and good facilities will recommend to any one going to Serena CHILE
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very kind and helpful. Beautiful pools and spa.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed with professionalism of the hotel staff . We have been travelling the world through different hotels and this one would be a bench mark for many of the ones we have been
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Proximity to water and casino. Room service fair. Not enough towels and carpet cleanliness
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Outdated place. I was only given a hand towel and when I requested a towel they took almost 3hrs to get it to my room. Not worth the price paid
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
great room, terrible town.
Great rooms, poor service. front desk couldnt recommend a decent restaurant or know the hours or contact information for the major touristic sites in the area.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular! Ocean views, 5star amenities, great food and superior rooms!
Stayed 2 nights in Dec 2018

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

luis, toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel on the beach
Nice hotel, but the service could be better. I found that the hotel is a little complacent with how they deal with the clientele and respond to their needs. I have been here two years now and last year was better then this year. I hope it doesn’t continue to diminish in quality of service.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ! Great location! Beautiful views! Pleasant staff. Would definitely come back
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of beach. Very comfortable room
Wonderful amenities. Rooms were huge and hot tub was good. A little strange for swim caps in hot tub. Overall great hotel.
Stayed 1 night in Dec 2017

10/10 Excellent

Jan, North Dakota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with casino and close to beach
Everything about our stay was pleasant. The staff are all courteous and anxious to be of assistance. The room was very comfortable and clean, with a great view. The included breakfast was ample and delicious. We have stayed there before, and will definitely return.
Stayed 2 nights in Dec 2017

8/10 Good

Jair, Santiago, Chile

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel/casino. Excellent view
It could be perfect, excellent view, very good dinner options, just across the beach. But they currently are working in their parking, and that make hard to find them, and we have to unpack all our staff alone. Its seems that this issue will be arranged soon, but we didn’t get any advice, and as munwife is pregnant, it wasn’t a good first impression. After this, everything perfect.
Stayed 1 night in Dec 2017
Response from Cecilia Argandoña on 12 Dec 2017
Dear Guest We are sorry you had problems to find our valet parking. We will work to fix the issue, so next time you visit us can have a perfect experience. Best Regards,

8/10 Good

Andreas

Liked: Room comfort
Disliked: Cleanliness, staff & service
Comfortable, spacious rooms with beautiful views
Check-in and check-out process is quite slow because there is only 1 staff member to process all people. The bed is really comfortable and you get beautiful views but no chairs on the balconies which is a shame. Overall, renovation or better maintenance of the rooms is needed. Breakfast is just average and service is none existing. Not good and customer oriented service for a hotel which claims 5 stars. The cleanliness of the rooms could be better. It's still a good hotel but wouldn't stay more than 1 or 2 nights.
Stayed 1 night in Nov 2017
Dear Guest Thank you very much for your time. We appreciate your comment and we will work to improve in our service so you can come back and have the great experience you deserve Best Regards!

8/10 Good

DJ, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible seaside views. Good restaurant. Brea
Good restaurant. Breakfast was great and included in the room rate. Beach restaurant was just the thing on Sunday afternoon when I arrived early and couldn't check into my room.
Stayed 4 nights in Nov 2017
Response from Cecilia Argandoña on 11 Nov 2017
Dear Guest Thank you so mucho for your comments. We hope to see you again Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Quedamos a la espera de los comentarios Saludos Cordiales!

10/10 Excellent

Raimundo, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, by the beach
Great Hotel, very good location (by the beach), several restaurants at walking distance, very good SPA (located in the hotel). Nice staff, very polite, we hire bikes and we had great time riding them by the beach.
Stayed 2 nights in Aug 2017
Response from Cecilia Argandoña on 26 Aug 2017
Thank you so much for your opinion, we really apreciated the time you took to write about our Hotel. Come back an see us again. Best Regards

8/10 Good

Thomas, Calgary, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with beautiful sea view
This is a very appealing hotel, right on the beach and walking distance to the old Lighthouse and many beachside restaurants. The staff is very helpful and can communicate in English when necessary. Our room had a beautiful vista of the ocean and was very spacious and comfortable with an excellent king size bed.
Stayed 2 nights in Jul 2017
Response from Cecilia on 22 Jul 2017
Dear guest, We appreciate your great comment. Thank you for sharing your experience. Come back and see us again. Regards

10/10 Excellent

Anne, Algarrobo, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
be careful of the parking garage!
The hotel was very nice, the staff very accommodating, but the last day of our 5 day stay, our car was heavily damaged in their parking garage. Someone keyed the car all around, not once but several times. Deep gouges which will require a total paint job. And the car was parked right under their security camera! People in Chile have no respect for other people's property. I have lived in this country for three years and even the natives will agree with that statement!
Stayed 4 nights in Jun 2017
Response from Cecilia on 22 Jul 2017
Dear guest. Thank you for your comment. We will check the situation to be abble to have the right responce for you. Regards,

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed here on the Santiago leg of our honeymoon. The hotel itself is very classy with excellent service, however it is not stuffy. The staff were all pretty young around our age in the thirties. Not to be an ignorant tourist but I really appreciated that they spoke enough English to help us without the need for me to bust out google translate. The room is clean, bed is plush and comfy. Bathroom is not large but definitely beautiful and it's a weird comment but the plumbing was good enough that I didn't smell anything. The last five star hotel we stayed at in La Serena smelled a bit... Their restaurant downstairs is AMAZING as is their breakfast buffet. They have an indoor/outdoor bar at the top level with live music on Tuesdays and a very inviting lounge in the lobby full of sofas, books and a bartender. I would definitely recommend this hotel. Btw free minibar is unlimited water bottles and Coca Cola although I was expecting chips and cookies for my pregnant tummy... :)

8/10 Good

Perry, Chile

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close to beach,
Had to change rooms due to a water leak, but overall it was a nice experience.

4/10 Poor

andres

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Andres Barnechea Chile
Not clean the carpet. There was a lot problems with the elevators. One in Maintenance the other with serious problem and just one available. The Parking is a big problems too. Nice nice view bad the quality so bad

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ocean view
Amazing view from my room , will do it again when I come back

6/10 Okay

Sally, Toronto

Liked: Property conditions & facilities
Nice hotel close to beach and casino
The hotel is nicely situated and very modern. We found that the place lacked attention to details but nevertheless the staff were friendly. We were suppose to get an Expedia gold VIP gift or upgrade which didn't happen. Otherwise great place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and relaxing
Good desk staff, nice room nice view

10/10 Excellent

juan, santiago, chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, excellent attention
excellent hotel, very friendly, excellent rooms, great hotel, nothing to correct

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice till check out
We had a nice stay everything was good food staff hotel. Then we had to,check out and we ran into 2 space cadets. 2 girls at the front desk had no,idea of what was going on we waited 25 minutes to check out with no one ahead of us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable rooms
We were extremely pleased with our rooms at the hotel. We got suites on the 9th floor that were tastefully decorated, huge with very large bathrooms and a large walk-in closet. The staff was very friendly. The breakfast was included; it was buffet and rather hectic. The hotel adjoins a casino, which may not be everyone's cup of tea, but the rooms were far away from the noise and we had a very quiet and restful night.

8/10 Good

Katie from New , New York

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
This hotel was perfect for just lounging in some warmth, also very good gym and spa facilities. Within a walk to some restaurants, though generally better to have a car. Day trips to Valle del Elqui nearby, by guide or car a must.

4/10 Poor

jorge, Miami

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Enjoy???? Only is you are a PREFERRED VIP guest.
We did not exactly "enjoy" our stay... while the accommodations were very comfortable, the service overall in the hotel was really quite bad, (with the exception of the bellmen). All the other employees had a terrible attitude toward the non Casino VIP guests ...I will explain; after traveling from Miami/Santiago/La Serena, we finally arrived and were in the middle of the checkin process, when I was suddenly asked by a young lady at the front desk named Fiorella, "to step aside please, so I can assist one of our PREFERRED GUESTS". My wife and I were stunned! As I made my surprise and displeasure of what just took place, Fiorella told me this was company policy to assist PREFERRED guests FIRST! There were a few other incidents that led to the low rating given, which do not coincide with the good actual room quality. Room service requests needed to be followed up on multiple times for simple requests such as ice, towels, car... Lastly, this is a Casino Hotel, which at night, attracts all sorts of shady characters such as ladies looking for work and their "handlers". On the lighter note in the Casino bar, not even a napkin or straw accompanies the overpriced drinks. Overall: stay somewhere else if you want to be treated with respect and hospitality. We will avoid this hotel like the plague.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel
We had a very comfortable stay. Our guestroom is very spacious and clean with a balcony overlooking the ocean. There is a nice spa/wellness center with an outside infinity pool and an indoor pool. Both pools are very nice. The only complaint is the requirement to purchase a swim cap in order to use the indoor pool. The restaurant had good choices on the menu. I would definitely stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
It is a beautiful hotel with one of the best staff I have ever experienced. The breakfast had so many varieties and especially healthy options. It is a great location. My first choice when I go to Coquimbo, Chile again.

10/10 Excellent

Dawn, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Coquimbo in La Serena Chile
My daughter and I thoroughly enjoyed our stay at the hotel. The facilities were first class, the staff was always helpful and friendly and the room was clean, well maintained, comfortable and the view was awesome! I would stay here again in a heartbeat and would not hesitate to recommend it. I felt safe walking in the area and we walked a lot!