Presidential Suite (View)

Reviews of NH Collection Copenhagen

5 out of 5
NH Collection Copenhagen
Strandgade 7, Copenhagen

Reviews

9.4

Exceptional

Rating 10 - Excellent. 907 out of 1179 reviews" "
Rating 8 - Good. 204 out of 1179 reviews" "
Rating 6 - Okay. 41 out of 1179 reviews" "
Rating 4 - Poor. 14 out of 1179 reviews" "
Rating 2 - Terrible. 13 out of 1179 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Location and room excellent
Stayed 4 nights in May 2024

10/10 Excellent

LEANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to the subway and bus, easy to roam around the city. Staff were very friendly, great buffet of breakfast. Thank you for a wonderful experience and made our vacation memorable.
Stayed 5 nights in Apr 2024
Response from Pelin Tuluay - Guest Relations on 13 May 2024
Dear Leandro,Thank you for writing such a wonderful review about your stay at NH Collection Copenhagen. It is genuinely enriching to receive such positive feedback. It is certainly clear that you have enjoyed your stay in Copenhagen and we are thankful to have been part of that experience. Your high rating is one of the greatest compliments that we can receive. The team and I are pleased to see that you have appreciated the service from our friendly team and that we were able to to provide you with a memorable vacation. Furthermore, we really appreciate your kind words about our great breakfast buffet. Your compliments will be shared with the entire team.We are looking forward to welcome you in the hotel again.With kind regards,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, comfortable bed, great hotel staff. My go to hotel in CPH.
Stayed 5 nights in May 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 7 May 2024
Dear Thomas, First and foremost, thank you for your wonderful review! It was a pleasure to read how much you enjoyed the comfortable rooms and great service that NH Collection Copenhagen offers. We are delighted to read that we were able to provide you with the Extraordinary Experience that we aim for!It would be an honor to welcome you back again in the near future.Kindest regards,

10/10 Excellent

Rhys, Bridgnorth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and friendly. The room had a great view and the whole hotel was spotless.
Stayed 7 nights in Apr 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 6 May 2024
Dear Rhys, First and foremost, thank you for your wonderful review! It was a pleasure to read how much you enjoyed the wonderful views and cleanliness that NH Collection Copenhagen offers. Furthermore, I would also like to thank you for your kind words regarding our team. I will certainly share your kind words with our whole team. We are delighted to read that we were able to provide you with the Extraordinary Experience that we aim for!It would be an honor to welcome you back again in the near future.Kindest regards,

8/10 Good

Matthew, New Rochelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The metro was a 5-10 min from hotel. And walking to the main square was in walking distance. Plenty of dining options. Plenty of places to sightsee.
Stayed 5 nights in Apr 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 6 May 2024
Dear Matthew,Thank you for sharing your experience at NH Collection Copenhagen with us.I am pleased to read that you have enjoyed the good location NH Collection Copenhagen offers and the nearby recommendations from our team. Furthermore, I would like to thank you for the high rating you have given us. I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Very new and modern hotel in the heart of Copenhagen. We were there during the stock market building fire (obviously beyond their control) which made the hotel smell like smoke, but the hotel staff went through vigorous lengths to remove the smell from the building in a timely manor, which was well appreciated. Hotel is close to transportation and many good restaurants which is beneficial. Would definitely recommend this hotel again in Copenhagen.
Response from Gulcan Pinarci - Guest Relations Manager on 2 May 2024
Dear Matthew,Warm greetings from NH Collection Copenhagen.Thank you very much for choosing to stay with us and for taking the time to review your stay in our property.We were delighted to have you staying with us and deeply saddened to have you witness the loss of Børsen, one of Copenhagen's most iconic building.We sincerely appreciate your understanding and patience regarding the air filters and we are pleased to have been able to air out the building to provide you with highest level of comfort you should receive.Thank you again for your kind words regarding our modern hotel facilies, our dedicated service along with our central location.Your recommendation mean the world to us and please do not hesitate to contact our guests relations team when planning your next visit in Copenhagen. We will be honored to welcoming you back.With sincere gratitude,

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast Very friendly and helpful staff
Stayed 4 nights in Apr 2024
Response from Gulcan Pinarci - Guest Relations Manager on 2 May 2024
Dear Brenda,Thank you for sharing your experience at NH Collection Copenhagen. We are delighted to read that our friendly associates and our great breakfast selection made your stay in Copenhagen so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,

10/10 Excellent

Catriona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderfully friendly staff. Breakfast was amazing and situation very convenient. Weather wasn’t great so roof terrace wasn’t a place we could enjoy as we could have but fantastic views! Would highly recommend!
Stayed 4 nights in Apr 2024
Response from Pelin Tuluay - Guest Relations on 27 Apr 2024
Dear Catriona,First of all, I would like to thank you for sharing your experience on Expedia. What a delightful review! I am pleased to read that you enjoyed your time in Copenhagen and that we have been able to assist in making it special. Thank you for your kind words about our fantastic view from the roof, delicious breakfast selection and the service received from our friendly team. We are especially grateful to receive your recommendation.The next time you will be in Copenhagen, we sincerely hope you will stay with us again.With kind regards,

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the chocolates and fruit in my room
Stayed 1 night in Apr 2024
Response from Gulcan Pinarci - Guest Relations Manager on 24 Apr 2024
Dear Jonathan,Warm greetings from NH Collection Copenhagen.It was a pleasure to welcoming you back to our hotel.I am thrilled to read that you have enjoyed the treats placed inside your room.Please do not hesitate to write to us when making a new reservation.We are looking forward to welcoming you back in future.Sincerely,

10/10 Excellent

hoi yee hilda

Stayed 4 nights in Apr 2024
Response from Pelin Tuluay - Guest Relations on 13 May 2024
Dear Hoi Yee Hilda, What a wonderful rating! Thank you very much for taking the time to rate NH Collection Copenhagen on Expedia. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,

8/10 Good

Savannah Josephine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay.
Stayed 7 nights in Apr 2024
Response from Pelin Tuluay - Guest Relations on 15 Apr 2024
Dear Josephine,Thank you very much for taking the time to rate NH Collection Copenhagen on Expedia. A high rating is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We are so pleased to read that you had a great stay with us. We truly hope to welcome you again in the near future! Kind regards,

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the view. We walked everywhere once we got in from the airport. Quiet, but close. Great staff and amenities. This will definitely be where we always stay where we visit Copenhagen.
Stayed 3 nights in Apr 2024
Response from Pelin Tuluay - Guest Relations on 15 Apr 2024
Dear Angela,What a wonderful review! I would like to sincerely thank you for taking the time to share your experience with us.I am very pleased to read that you enjoyed your stay at NH Collection Copenhagen so much. To read that you would like to stay with us whenever you visit Copenhagen, is a fantastic compliment to all our efforts. I would like to thank you for your kind words about our devoted staff as well. I can say on behalf of the entire team that it would be an honor to welcome you back again!With kind regards,

10/10 Excellent

Annette, Nightcliff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located just out of the main city across the bridge - easy 10 minute walk. Some cafes around a short walk to a metro station. Staff all very friendly and up for a chat. Room was lovely, spacious. Didn't have breakfast but ate at the restaurant once for dinner and food was excellent. Really enjoyed our stay here.
Stayed 5 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 13 Apr 2024
Dear Annette,First of all, I would like to thank you for sharing your experience on Expedia.What a delightful review! I am pleased to read that you enjoyed your time in Copenhagen and that we have been able to assist in making it special. Thank you for your kind words about our spacious rooms, the service received from our friendly team along with the delicious dinner you had in our restaurant. Your enthusiasms is truly visible in them and I will be sure to share them with the team. The next time you will be in Copenhagen, we sincerely hope you will stay with us again.With kind regards,

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Gulcan Pinarci - Guest Relations Manager on 12 Apr 2024
Dear Ahmed,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Copenhagen on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,

6/10 Okay

Natalie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nicely located with great breakfast buffet , however the rooms were tiny and the atrium rooms with / adults and child had a view of a moldy hole surrounded by other windows from people stuck in these atrium rooms. The shower had no door and no fan and it smelled moldy and water and steam got everything in the bathroom wet. Great location great service but I would not stay longer in that room !
Stayed 2 nights in Apr 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 9 Apr 2024
Dear Natalie, Thank you for taking the time to share your experience at NH Collection Copenhagen!The satisfaction of our customers is our priority, unfortunately we have not succeeded this time. Our Atrium rooms are indeed facing our Atrium in the inner part of the buildings, with a scenery of greenery at the bottom of the Atrium. In Scandinavia our rooms are usually a bit smaller than the rest of Europe. However, should you need any guidance in choosing the perfect sized room in the future, please reach out to us, as we have an in-house reservation department who will be pleased to assist you in this matter. I would like to offer my apologies for any inconveniences caused to you with our showers. Our housekeeping and maintenance department regularly check our rooms to ensure that their is no mold or anything similar. However, should you experience any unusual smells during your next visit, please reach out to us immediately, so that we can take action on the issue. I have shared your review with the head of departments in order to improve our services.Nonetheless, I am happy to read that you did enjoy the great location and wonderful service that NH Collection Copenhagen offers. We hope that you will visit us again in the future so we can show you the actions taken and to give you the 5-star experience we aim to give!With kind regards,

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and friendly staff.
Stayed 5 nights in Apr 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 7 Apr 2024
Dear Patrick, Thank you for sharing your experience at NH Collection Copenhagen with us.I am pleased to read that you have enjoyed the good location that NH Collection Copenhagen offers. Furthermore, I would like to thank you for your kind words about our friendly staff. I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,

10/10 Excellent

Irish

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay. Will be staying here again when i visit Denmark
Stayed 5 nights in Apr 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 7 Apr 2024
Dear Irish,What a wonderful review! I would like to sincerely thank you for taking the time to share your experience with us.I am very pleased to read that you enjoyed your stay at NH Collection Copenhagen so much. To read that you would want to visit us again is a fantastic complement to our efforts. I speak on behalf of the entire team when I say; it would be an honor to welcome you back again!With kind regards,

8/10 Good

Catherine

Location is pretty good A short walk to metro station
Stayed 6 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 5 Apr 2024
Dear Catherine,Thank you for sharing your experience at NH Collection Copenhagen.We are delighted to read that you have enjoyed your stay with us as well as our central location.Nevertheless, we have noticed that our scores could have been higher and we apologize for any shortcomings. Would it please be possible to request further feedback from you on which points we could have done better please? Your feedback means a lot to us as it gives us means to improve our services every day.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic short break
Stayed 2 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 3 Apr 2024
Dear Tina,Warm greetings from NH Collection Copenhagen.The team and I are thrilled to read that you had a fantastic short break at our hotel.We always strive to provide our valued guests with a memorable hotel experience and we are honored to have been able to exceed your expectations.We are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Zenaida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Very clean, staff are wonderful. Our flight got in late and they were very helpful to arrange food for us.
Stayed 1 night in Mar 2024
Response from Ugo Satta - Guest Relations on 2 Apr 2024
Dear Zenaida, Thank you very much for leaving such a positive review of NH Collection Copenhagen.For you to take the time and effort to write such a detailed review, attests that you have enjoyed your stay. This is simply a wonderful compliment, which I will make sure to share with the team. I am pleased to read that you have enjoyed the wonderful service that our team has been able to provide you! Furthermore, thank you for the warm words regarding the cleanness and I am pleased to read that we could assist you with a late night snack. Your review will be shared with the team, especially as such high praise is a fabulous reward for their continued and consistent efforts. On behalf of the entire team, it would be our pleasure to welcome you back again soon.Kindest regards,Ugo Satta - Guest Relations

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gulcan Pinarci - Guest Relations Manager on 3 Apr 2024
Dear Cesar,Thank you for taking the time to share your experience at NH Collection Copenhagen! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,

10/10 Excellent

britte

Liked: Cleanliness, staff & service, property conditions & facilities
Great people and fun location
Stayed 5 nights in Mar 2024
Response from Ugo Satta - Guest Relations on 2 Apr 2024
Dear Britte, Thank you for sharing your experience about NH Collection Copenhagen on this website. We are delighted to read that our great team and fun location made your stay in Copenhagen so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,Ugo Satta - Guest Relations

10/10 Excellent

Sahomi

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Ugo Satta - Guest Relations on 2 Apr 2024
Dear Sahomi, What a wonderful rating! Thank you very much for taking the time to rate NH Collection Copenhagen. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Ugo Satta- Guest Relations

10/10 Excellent

Po Kin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, location near metro
Stayed 3 nights in Mar 2024
Response from Ugo Satta - Guest Relations on 1 Apr 2024
Dear Po Kin, First and foremost, thank you for your wonderful review! It was a pleasure to read how much you enjoyed the spacious room and the central location that NH Collection Copenhagen offers. We are delighted to read that we were able to provide you with the Extraordinary Experience that we aim for!It would be an honour to welcome you back again in the near future.Kindest regardsUgo Satta - Guest Relations

8/10 Good

maria

Travelled with family
Liked: Staff & service, property conditions & facilities
The location is great, the staff super helpful and nice. The only thing not nice is that our room not was properly clean every day
Stayed 5 nights in Mar 2024
Response from Pelin Tuluay - Guest Relations on 29 Mar 2024
Dear Maria,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.It is wonderful to read that you were able to enjoy our central location and the service from our friendly team to such great extends! I want to assure you that we take your concerns seriously, and our housekeeping team is actively addressing and enhancing our cleaning procedures to prevent any recurrence.I sincerely apologize for any inconvenience endured and invite you back to NH Collection Copenhagen for an improved and impeccable experience. Your upcoming reservation will be handled with care to ensure a high standard of cleanliness.We appreciate your understanding as we work to enhance our services, and we look forward to regaining your trust.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in great location. No need for public transportation. Great lobby area
Stayed 3 nights in Mar 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 28 Mar 2024
Dear Nancy, Thank you for sharing your experience at NH Collection Copenhagen with us.I am pleased to read that you have enjoyed the good location that NH Collection Copenhagen offers. Furthermore, I would like to thank you for your kind words about our beautiful interior design. I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,

10/10 Excellent

Zenaida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very conveniently located. We were able to walk to most popular sites. The hotel itself is beautiful and very clean. We ended up adding breakfast at the last minute and it was worth it.
Stayed 1 night in Mar 2024
Response from Ugo Satta - Guest Relations on 27 Mar 2024
Dear Zenaida,Thank you for writing such a wonderful review about your stay at NH Collection Copenhagen. It is genuinely enriching to receive such positive feedback. It is certainly clear that you have enjoyed your stay in Copenhagen and we are thankful to have been part of that experience. Your high rating is one of the greatest compliments that we can receive. The team and I are pleased to see that you have appreciated the fantastic location and that we were able to provide you with a great service. Furthermore, we really appreciate your kind words about breakfast.Your compliments will be shared with the entire team.We are looking forward to welcome you in the hotel again.With kind regards,Ugo Satta – Guest Relations

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at NH collection. The staff was friendly and location was in walking distance to the metro and main sites. Highly recommend if you are visiting Copenhagen
Stayed 4 nights in Mar 2024
Response from Ugo Satta - Guest Relations on 27 Mar 2024
Dear Johanna, What a delightful review to read! Thank you very much for taking the time to share your experience with NH Collection Copenhagen.Our aim is to achieve the extraordinary and I am pleased to read that we have been able to provide you with a memorable stay. Furthermore, I want to thank you for your kind words about the friendly service received from our staff and I am pleased to read how much you enjoyed our central location. your comments will certainly be shared with the team. I speak on behalf of the entire team when I say; it would be a pleasure to welcome you back again.With kind regards,Ugo Satta – Guest Relations

10/10 Excellent

Kentaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 28 Mar 2024
Dear Kentaro, What a wonderful rating! Thank you very much for taking the time to rate NH Collection Copenhagen. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 26 Mar 2024
Dear Cara,Thank you for taking the time to share your experience at NH Collection Copenhagen! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was vey good however the housekeeping left no water for us on the second day. I had to inform reception in order to get water top up!
Stayed 3 nights in Mar 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 25 Mar 2024
Dear Sara,Thank you for sharing your experience at NH Collection Copenhagen with us.I am pleased to read that you have enjoyed everything during your stay. However, I would like to apologize for the inconvenience you experienced with the water not being replaced. I will certainly share your feedback with our team.We would be delighted to welcome you again in the nearby future. Kind regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really superb hotel. Very quiet, lovely bar, lovely breakfast and staff were fantastic
Stayed 3 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 22 Mar 2024
Dear Michael,Thank you veyr much for taking the time to write such wonderful review!We are very grateful for the trust you put in NH Collection Copenhagen and to receive your heartwarming compliments. I made sure to share your kind words regarding our superb hotel facilities, our lovely breakfast and our fantatstic service with our team; thank you for your kindness.We are looking forward to welcoming you back soon and wishing you a Happy Easter!

10/10 Excellent

Oliver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely hotel. Would stay again. Only issue shower didn’t drain quick enough. Contacted hotel who are sorting no other issues. 10
Stayed 2 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 22 Mar 2024
Dear Oliver,Thank you very much for your wonderful review!We are thrilled to read that you had a fantastic stay with us. Reading that you are recommend our hotel and would choose to stay with us again is the biggest compliment we can ask to receive. We sincerely appreciate your kind words regarding our friendly service and I am glad to read that our team was able to take prompt action to solve any issues.Thank you again for being our valued guest and we are looking forward to your next visit.All the best for the Easter Season.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great canal views. Very friendly staff
Stayed 3 nights in Mar 2024
Response from Gulcan Pinarci – Guest Relations Manager on 21 Mar 2024
Dear Sean,Thank you for sharing your experience about NH Collection Copenhagen. We are delighted to read that our great canal view rooms and our friendly service made your stay in Copenhagen so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient location, comfortable bed. Shower could drain a little faster but this is my go to hotel in Copenhagen.
Stayed 6 nights in Mar 2024
Response from Gulcan Pinarci – Guest Relations Manager on 21 Mar 2024
Dear Thomas,First and foremost, thank you for your wonderful review! It was a pleasure to read how much you enjoyed the great service and comfortable rooms that NH Collection Copenhagen offers. We are delighted to read that we were able to provide you with the Extraordinary Experience that we aim for!It would be an honour to welcome you back again in the near future.Kindest regards,

10/10 Excellent

Christopher Edward John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at NH Collection Copenhagen! The hotel is close to the Metro and only a 15 minute metro trip from the airport. All the staff were very welcoming and helpful throughout our stay. Our room had amazing views and was very clean. I would definitely recommend staying here
Stayed 4 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 20 Mar 2024
Dear Christopher Edward John,Thank you very much for your heartwarming review!We are thrilled to read that you had an excellent stay at NH Collection Copenhagen. We genuinely appreciate your compliments towards our friendly and welcoming associates and please rest assured your kind words was shared with our entire team.We are very grateful to receive your recommendations and we hope to have the honor of welcoming you back again in near future.Sincerely,

10/10 Excellent

Mustafa Can

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever in Europe.
Stayed 4 nights in Mar 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 13 Mar 2024
Dear Mustafa Can, What a delightful review to read! Thank you very much for taking the time to write a review about your stay at the NH Collection Copenhagen.We are grateful for your kind words about our wonderful breakfast.This is definitely a compliment to our hotel and I will be happy to share your comments with the team.It would be an honor to welcome you back again the future. With kind regards,

10/10 Excellent

Cynthia Marie, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient location, clean, vegan options, and surprised me with a bday chocolate.
Stayed 4 nights in Mar 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 13 Mar 2024
Dear Cynthia Marie, Thank you for taking the time to share your experience at the NH Collection Copenhagen.How wonderful to read that the team was able to provide an Extraordinary Experience! We intend to make every stay at our hotel a memorable one. Thank you for letting us be a part of your birthday celebration. It was truly an honor!The next time you will be in Copenhagen, we hope that you will stay with us again!With kind regards,

10/10 Excellent

Mergul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have beden for a weekend trip and had an absolutely perfect stay at this hotel! The attention to detail was impeccable, and the breakfast was a standout highlight. The variety, quality, and service made morning truly delightful. Highly recommend for a fantastic experience.
Stayed 1 night in Mar 2024
Response from Pelin Tuluay - Guest Relations on 11 Mar 2024
Dear Mergul,On behalf of the entire team, I would like to sincerely thank you for your rating of a 5 out of 5!To receive such a high rating and a recommendation is truly a reward to all the efforts of the team to ensure all our guests receive an Extraordinary Experience. I am pleased to read that we have been able to exceed your expectations regarding staff attentiveness and our wonderful breakfast.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future!With kind regards,

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 12 Mar 2024
Dear Oliver,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Copenhagen on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gulcan Pinarci - Guest Relations Manager on 6 Mar 2024
Dear Alan,Thank you for taking the time to share your experience at NH Collection Copenhagen! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from Ugo Satta - Guest Relations on 5 Mar 2024
Dear Mark, Thank you for taking the time to share your experience at NH Collection Copenhagen! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,Ugo Satta - Guest Relations

10/10 Excellent

Eduard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect area! Close to subway that goes directly to the airport. Walking distance to everything the city has to offer. The hotel and rooms were great value for Copenhagen and were modern, spacious and in top shape. Wonderful breakfast too!
Stayed 5 nights in Feb 2024
Response from Pelin Tuluay - Guest Relations on 7 Mar 2024
Dear Eduard,What a delightful review to read! Thank you very much for taking the time to write a review about your stay at the NH Collection Copenhagen.We are grateful for your kind words about our stylish rooms and delicious breakfast buffet. This is definitely a compliment to our hotel and I will be happy to share your comments with the team.It would be an honour to welcome you back again the future. With kind regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the service was excellent. Would stay here again!
Stayed 7 nights in Feb 2024
Response from Ugo Satta - Guest Relations on 5 Mar 2024
Dear Andrea, Thank you for taking the time to share your experience at NH Collection Copenhagen! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am thrilled to see that this reflects in your rating. Furthermore, I am pleased to read how much you enjoyed our excellent service.The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,Ugo Satta - Guest Relations

6/10 Okay

Manpreet

Travelled with family
Liked: Cleanliness, amenities
I emailed the hotel for early check in as I had a morning flight. I was told if rooms were available the day it would be ok. On arrival the staff said it was not possible and I would have to pay £100 to check in 3 hours before? £100 !
Stayed 2 nights in Feb 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 5 Mar 2024
Dear Manpreet,Thank you for taking the time to share your experience about NH Collection Copenhagen with us.We understand that the check-in experience did not meet your expectations. However, as a busy hotel in the Copenhagen city center, with a guaranteed check-out time at 12.00, we only have a very limited amount of rooms ready prior to noon. Therefore, we need to call in additional staff when we have early check-in requests, in order to accommodate our guests wishes. In connection to this, the early check-in fee is only an additional 50 upon arrival. We truly value your feedback and I have shared it with the head of departments, so that they can look into how we may improve our service. If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day.

10/10 Excellent

Manraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ugo Satta - Guest Relations on 5 Mar 2024
Dear Manraj, On behalf of the entire team, I would like to sincerely thank you for your rating of a 10!Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. It would be our pleasure to welcome you back again in the near future. Kind regards,Ugo Satta - Guest Relations

10/10 Excellent

JAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The NH Collection hotel in central Copenhagen is a wonderful modern hotel very clean with Queen sized beds and elegant furniture. When you first arrive and take the escalators up to reception you are hit with a beautiful smell of Oud which was a nice welcome. The location is a central location in Copenhagen and barely 4 minutes walk from Christianshavn Metro station which itself is about 15 minutes by Metro directly from the airport. All the major attractions were close and we walked to many of them usually less than 30 minutes. Check-in was very good and quickly handled by lovely friendly staff. Breakfast was also very good – not the biggest selection I have enjoyed but certainly plentiful choice and everything is of high quality and extremely well prepared and presented. We went for breakfast usually around 9am and expected queues but there was never any waiting and there were always tables available. We had dinner at the Plates restaurant. Please note that this restaurant is independent of the hotel and you cannot charge the meal to your room. We enjoyed a 10 course tasting menu which was excellent and the staff there were superb and so helpful and friendly and eager to please. The only negatives: The is location is central but there is not an abundance of restaurants immediately nearby. The pillows are too soft and puffy for a good sleep if you like firm pillows. The gym is very basic. But these issues did not stop us enjoying staying there.
Stayed 3 nights in Feb 2024
Response from Gulcan Pinarci – Guest Relations Manager on 5 Mar 2024
Dear Jai,First of all, I would like to thank you for sharing your experience at NH Collection Copenhagen.What a delightful review! I am pleased to read that you enjoyed your time in Copenhagen and that we have been able to assist in making it special.Thank you for your kind words about our elegant rooms and the service received from our friendly team. Your enthusiasm is truly visible in your review and I will be sure to share it with the team.Furthermore, I am pleased to read that you enjoyed your dinner with our neighbors restaurant Plates.I wanted to recommend stopping by our Guest Relations Team during your next stay. As they are part of the international ‘Les Clefs d’Or’, they know all the ins and outs of the city and would be more than happy to inform you about more restaurants near our hotel.The next time you will be in Copenhagen, we sincerely hope you will stay with us again.With kind regards,

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant! We had a fabulous stay and will definitely be looking to return. Thank you for a wonderful few days.
Stayed 4 nights in Feb 2024
Response from Abel Mussie-Concierge & Guest Relations Supervisor on 25 Feb 2024
Dear Sally,What a wonderful review! I would like to sincerely thank you for taking the time to share your experience with us.I am very pleased to read that you enjoyed your stay at NH Collection Copenhagen so much. To read that you would want to visit us again is a fantastic complement to our efforts. I speak on behalf of the entire team when I say; it would be an honor to welcome you back again!With kind regards,

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Gulcan Pinarci – Guest Relations Manager on 23 Feb 2024
Dear Jonathan,Thank you for taking the time to share your experience at NH Collection Copenhagen! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,

10/10 Excellent

saba

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent! The facilities were impeccably clean, and the breakfast offered was quite satisfying. The location was superb, and I definitely plan on returning in the future. Additionally, I must commend the hotel staff for their friendliness and helpfulness throughout my stay
Response from Ugo Satta - Guest Relations on 21 Feb 2024
Dear Saba,Your review is a true delight to read. Thank you for taking the time to share your experience with us.Reading that you would like to return is definitely one of the biggest rewards to our efforts and a complement to our team. I will make sure to share your review with them.Furthermore, I am pleased to hear how much you enjoyed our friendly and helpful service. We are grateful for your kind words about our superb location and breakfast.Thank you for choosing to stay with us during your time in Copenhagen. We would be delighted to welcome you again in the nearby future. With kind regards,Ugo Satta - Guest Relations