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Highway traffic and early morning construction noise were off-putting. Also, the property listed laundry as something offered at the motel. It turned out to just be a limited laundry service offered from 10-5 daily, not an onsite washer and dryer. The receptionist was nice enough to direct me to a local laundromat, but would have preferred to have had it onsite.
Rita
Stayed 1 night in May 2024
Response from Dannielle on 25 May 2024
Rita, thank you for sharing your experience and providing us with valuable feedback regarding your recent stay at our motel. We apologize for the inconvenience caused by the highway traffic and early morning construction noise. We understand how important a quiet environment is for our guests, We also apologize for the misunderstanding regarding our laundry services. We strive to provide accurate information and regret that our description led to any confusion. We're glad our receptionist could assist you with alternative laundry arrangements.We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay.
Matt, thank you so much for your kind review! We are thrilled to hear that you found our staff to be friendly and helpful. Providing exceptional service is our top priority, and it’s wonderful to know that we met your expectations.We look forward to welcoming you back soon for another pleasant stay.
Property was fine but location was not. Constant traffic, trucks, compression braking, Even horns and sirens. To repeat, the property itself is fine, but would not stay there again due to noise
Tik
Stayed 2 nights in May 2024
Response from Dannielle on 16 May 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you found our property to be satisfactory. However, we regret that the noise levels impacted your stay.We understand how important a quiet environment is for our guests, and we apologize for the disturbance caused by the traffic and other external noises. Your feedback is valuable to us.Should you reconsider staying with us again, we would be happy to offer a room on the quieter side of the property.Thank you once again for your review. We hope to have the opportunity to better serve you in the future.
6/10 Okay
Mick
Travelled with partner
1 May 2024
Liked: Cleanliness, staff & service
Clean comfortable room however little to no sleep due to traffic noise from the motels close proximity to the highway. Ear buds are provided however do not keep out the noise.
Mick
Stayed 1 night in Apr 2024
Response from Dannielle on 6 May 2024
Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and comfortable. We apologize for any inconvenience caused by the traffic noise from the nearby highway. We understand how important a good night's sleep is and regret that ear buds didn't provide the desired relief. Your comments are valuable to us, and we hope to have the opportunity to host you again in the future.
Very noisy location. Didn’t get any sleep. Have stayed nearby and I don’t remember it being this noisy. Earplugs didn’t work for me.
Tania
Stayed 1 night in Apr 2024
Response from Dannielle on 10 Apr 2024
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your disappointing experience during your recent stay with us.We deeply understand the importance of a peaceful night's rest, and it is truly regrettable to learn that noise disturbances hindered your sleep. We appreciate your feedback regarding the effectiveness of the earplugs, and we will certainly explore additional measures to address noise disturbances in the future.Please know that your satisfaction is of utmost importance to us, and we would welcome the opportunity to make amends for the inconvenience you experienced. If you would consider giving us another chance, we would be more than happy to assist you in finding a quieter room or offering any other accommodations to ensure a more pleasant stay.Once again, we sincerely apologize for the inconvenience caused, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.
Great little hotel for an overnight stop.
Clean and tidy. Everything you need.
But so so loud. Unfortunately we had the room closest to the highway and the noise from trucks all night was crazy.
Melissa
Stayed 1 night in Feb 2024
Response from Dannielle on 2 Mar 2024
Melissa, thanks for your review. We are sorry to hear that the noisy trucks kept you up all night. We do offer free earplugs in all the rooms which could have helped.
4/10 Poor
Paula
16 Feb 2024
Disliked: Property conditions & facilities
We will not use it again. Reported door catch which caught my tee shirt ripping - it very sharp. Mentioned to staff and reception - very indifferent. Very very noisy - such that they provided ear plugs - and paid $20 extra to secure ground floor room, Rip off.
Will not recommend and never use again.
Paula
Stayed 1 night in Feb 2024
Response from Tim on 19 Feb 2024
Thanks for the feedback Paula. We were surprised (rather than indifferent) as there does not appear to be anything wrong with the door latch, and I cant say anyone has ever caught themselves on one before, as well as your suggestion you could sue us which seemed unecessary under the circumstances?! Most guests are appreciative of the complimentary earplugs and many light sleepers welcome the gesture. We have no Queen rooms on the ground floor, so the additional cost was only to upgrade you to an available room type, which we would have advised if you had mentioned your need to be on the ground floor prior to arrival.
4/10 Poor
Andrew
13 Feb 2024
Andrew
Stayed 1 night in Feb 2024
Response from Dannielle on 6 May 2024
We're sorry to see that your experience fell short of expectations. Your feedback is important to us, and we would like to understand how we can improve. If there are specific areas where we could have done better, please feel free to share so we can address them. We hope to have the opportunity to make it right and provide you with a better experience in the future.
Property is adjacent to the highway running through Coffs. HGVs run past the property and our room was at the end of the "block", just 20 metres from the road. It was noisy. Other rooms further away may not have had this problem. Ear plugs were supplied (thus recognising that there is a noise problem) but the other observation of the area is that there are a lot of motels on the same street. Most seemed to be a little further back than the end room we had at the Matador. The room size was good. The air con worked beautifully after a hot day in the car and the pool was nice and refreshing for a cool down.
Near the junction of busy intersections, so lots of traffic noises. Otherwise good value for money. Friendly host.
Paul
Stayed 1 night in Jan 2024
Response from Dannielle on 30 Jan 2024
Thanks for taking the time to post a review.
10/10 Excellent
James
27 Jan 2024
Liked: Amenities
Very friendly and helpful staff. I had to delay a booking for one night very late in the day because of a family issue and they were totally understanding. This place is ideal for a quick overnight stop, being right next door to the highway. Great motel.
James
Stayed 1 night in Jan 2024
Response from Dannielle on 28 Jan 2024
Thanks James. Always a pleasure to hear that guests found us friendly, helpful and convenient.See you next time you are in Coffs.Again, thanks.
10/10 Excellent
Roz
27 Jan 2024
Roz
Stayed 1 night in Jan 2024
Response from Dannielle on 13 Apr 2024
Thanks Roz
6/10 Okay
Grant
Travelled with partner
25 Jan 2024
Liked: Staff & service
Understand that the highway is nearby but very very noisy all night with trucks
Grant
Stayed 1 night in Jan 2024
Response from Dannielle on 25 Jan 2024
Grant, thanks for your feedback. We do offer ear plugs in all the rooms, which could have helped. We also gave you a complimentary upgrade to a King Room.
10/10 Excellent
Tim
7 Jan 2024
Liked: Cleanliness, staff & service
It was convenient
Tim
Stayed 1 night in Jan 2024
Response from Dannielle on 25 Jan 2024
Thanks Tim. I'm glad you found us convenient. We hope to welcome you back to the Matador at some stage.Again, thanks.
Fantastic stop over location . Extremely clean and well organised. Best small motor in we have stayed in . Will be back ! Thank
Sarah
Stayed 1 night in Dec 2023
Response from Dannielle on 24 Dec 2023
Wow Sarah, so glad you enjoyed your recent stay with us. We look forward to welcoming you back again.Thank you for taking the time to respond. We love it when our guests enjoy their stay.Merry Christmas to you and yours.
Upon arriving was greeted by Crystal on reception who was absolutely delightful. She couldn’t have been more helpful she showed us our room and explained how everything worked even offered assistance with our luggage if we needed as my husband has trouble walking. Would definitely stay there again.
Robyn
Stayed 1 night in Dec 2023
Response from Dannielle on 18 Dec 2023
Thank you so much for taking the time to post a review, Robyn! So happy to hear that Krystal's friendly manner was a highlight.Thanks again.
The Matador was a convenient overnight stop for us passing through. Staff were friendly, welcoming and helpful. It’s not the flashiest or most modern property but the price was relevant to our needs.
This is the second time I’m staying in this hotel. The room was very good, excellent amenities, location is great specially because i was working 2 mi walking distance.
The only downside was the noise. Even I stayed in a back room the trucks all night on the freeway are extremely noisy. Maybe it would be good to add some sound prob windows or door to help to reduce the noise.
Amalia Jesica
Stayed 3 nights in Sep 2023
Response from Dannielle on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback.
6/10 Okay
Susan
Travelled with partner
26 Sept 2023
We stayed there for an overnight stop. However, the traffic noise from the highway made it difficult to get much sleep.
Susan
Stayed 1 night in Sep 2023
Response from Dannielle on 21 Nov 2023
Hey Susan, thanks for your review. I'm sorry to hear that you had a bad nights sleep because of the traffic noise. We do offer earplugs in all of the rooms, which could have helped.
Very happy with our time at the Matador. Was exactly what we needed, a comfortable and safe place to rest along the way back to Brisbane. Would stay there again for sure. No complaints. Staff were really friendly, bed was comfy ; we had everything we needed.
Su-Ann
Stayed 1 night in Sep 2023
Response from Dannielle on 23 Oct 2023
Thanks Su-Ann
6/10 Okay
Manpreet Singh
Travelled with family
25 Sept 2023
Liked: Property conditions & facilities
Room are clean but noisy
We stay 2 nights 2nd day they make pur bed . But sheets are dirty and have stians on it
Manpreet Singh
Stayed 2 nights in Sep 2023
Response from Dannielle on 21 Nov 2023
Manpreet, thanks for taking the time to give your feedback. I have personally addressed this issue with our housekeeping staff to ensure this does not happen again.
Generally a good clean motel with good facilities and comfortable bed with quality linens. A stop over whilst driving from Gold Coast to Sydney. Unfortunately the motel is directly by the side of the main A road and with no double glazing it is extremely noisy which is a shame and something the owners can’t really do air about
The room was overlooking and close to a major M1 intersection on a hill. Trucks throughout night. Unless you are a deep sleeper, think twice.
Maurice
Stayed 1 night in Jul 2023
10/10 Excellent
Lynne
30 Jul 2023
Lynne
Stayed 1 night in Jul 2023
Response from Dannielle on 15 Sept 2023
Thanks Lynne
4/10 Poor
Kevin
29 Jul 2023
Liked: Cleanliness, staff & service
Property is located on busy street just off main highway which made it stressful as we arrived during peak times. Reception and parking area is very tight with height limitations. Accessing rooms from parking area carrying baggage is challenging due to steep ramps and stairs, anyone with mobility issues would find it almost impossible. Constant highway traffic noise in room.
We were made very welcome on arrival, booking in was quick and efficient, our room was clean. Also we were given very convenient parking near our room and continued to be looked after during our 2 day stay. The only downside was traffic noise at night but it settled down after a few hours, and we were able to get some sleep.
Juliet
Stayed 2 nights in Jul 2023
Response from Dannielle on 8 Jul 2023
Thank you Juliet!
4/10 Poor
Steve
6 Jul 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Very noisy, older style with limited tight parking. Bed was good. Would choose somewhere else.