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"The room wasn’t impressive. Booked a junior suite, furniture and feel of the room gave antique. It was a long walk to the activities. Breakfast is not offered complimentary as part of room service and the menu is very limited for room service. No iron available in your room, so pack accordingly, as only steamers are available complimentary. Someone stole our expensive sunglasses at the pool and security was a joke. No follow up calls received after filing a report. Overall, the service is lacking in all aspects but aesthetically it’s a nice resort. "

"Overall it was a great experience. I would give it a solid 8/10. Buffet menu was limited, add more activities at the resort for adults, limited restaurants in resort. Staff was excellent, resort was clean, pool was kid friendly. "

"Very nice"

"The staff at the resort were very nice and welcoming, which was appreciated. However, the overall experience fell short in several areas. Our room was not as clean as expected, specifically, the shower was still dirty upon arrival. It’s also worth noting that the hotel does not provide an airport shuttle, which can be inconvenient for travelers. The pools were just okay, and the water park had very limited hours. It didn’t open until 10 AM one day and 11 AM on another, and it closes at 5 PM. This left many kids waiting around with little to do, which was frustrating. Overall, while the staff was pleasant, the cleanliness and limited amenities made the stay disappointing. "

"The property is not fully open post hurricane. Many of the amenities are not available, which was not disclosed. For example, the family side is not available which means certain amenities which are located on the family side is also not available. They are still recovering. However, the staff, the food and the entertainment was unmatched. They did their best they could to accommodate for the circumstances."

"My family and I had a great time here. It is much smaller than I’m used to but the kindness and smiles from everyone who worked there certainly made up for that. The service staff went above and beyond everyday and always had a smile to give. The food was great and we enjoyed sampling some Jamaican food. The jerk chicken and hand breaded onion rings were enjoyed daily by us. We would certainly return if we come back to Runaway Bay in the future! "

"Rude staff , clean but resort was dated "

"The food was good and fresh."

"We love this resort! It was our second visit and it is like coming home! The staff is hospitality at the top tier!! So welcoming and friendly! Our butlers were amazing. They kept us updated on the events of the day, which restaurants were available and wanted to do what was needed for us to relax and enjoy. The food at Joia was delicious and good variety. Our lunch favorite is Port Maria, good breakfast buffet and also room service breakfast. Our favorites for dinner were Toscana (Italian) and the Greek over in Selection. We will definitely be back as soon as possible. "