This was a booking made through an agency that does NOT bother to convey all the useful information to the guest. We have guests do self check-in by providing them with an entry code, so all the useful information is sent via chat on Expedia.com (since we are NOT provided with ANY kind of personal contact from the guest).Due to the total negligence of the agency, the guest did not know that they could have breakfast at the bar near the B&B using a voucher, and this is also why they did not know that check-in is from 12:30 pm (and not from 12). We do not use vinegar for cleaning as was done in the 1800s, but rather commercial soaps and disinfectants. It can happen that a guest has a sensitive sense of smell, especially if they entered the room immediately after cleaning, but this does not warrant a demerit note.Another communication problem by the agencies is not having communicated that there is a tourist tax of 2 per person to be paid upon arrival.Our biggest issue with Expedia.com as hosts is not being able to communicate directly with the guest, because bookings are often mediated through intermediary agencies that are not Expedia. Therefore, even though we write all the information in the Expedia chat, we constantly have to worry and pray that these intermediary agencies will pass on the useful information to the guests.

Thank you very much for your great review.

Great guest! Thank you very much

Dear guest, we are sorry for the difficulties you had to enter but at the time of booking we provide all the details to check in, including the code to enter and the place to find the room keys. We also provide 2 phone numbers. Ours is not a Hotel but a B&B (that is on the first floor and not on the second), so we do not have a reception and this is also specified in the details that are provided. We regret that, despite our efforts to be as clear as possible, some guests do not take a moment to read to the end the few clear indications that come along with the booking confirmation.