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Reviews of Hotel Conquistador Inn By US Consulate

3 out of 5
Hotel Conquistador Inn By US Consulate
Av. Ejercito Nacional No. 8805, Col. Las Fuentes, Ciudad Juarez, CHIH

Reviews

8.4

Very good

Rating 10 - Excellent. 939 out of 1863 reviews" "
Rating 8 - Good. 556 out of 1863 reviews" "
Rating 6 - Okay. 192 out of 1863 reviews" "
Rating 4 - Poor. 78 out of 1863 reviews" "
Rating 2 - Terrible. 98 out of 1863 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff and cleanliness was superb
Stayed 1 night in May 2024
Response from Atención a clientes on 25 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Atención a clientes on 24 May 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, easy access and friendly
Stayed 1 night in May 2024
Response from Atención a clientes on 23 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Leslie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t feel safe the door didn’t have a safety lock and no hole to see if somebody knock in the door and the room was smelling I wouldn’t stay here again
Stayed 1 night in May 2024
Response from Atención a clientes on 23 May 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this stay what so ever. The room was filthy and it smelled like feet I checked out the day I got there and they didn’t even care to ask why. I won’t be recommending this place at all!!!!!!
Stayed 3 nights in May 2024
Response from Atención a clientes on 23 May 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback.

10/10 Excellent

Yesenia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcoming and friendly staff always on point.
Stayed 1 night in May 2024
Response from atencion al cliente on 20 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

SUSANA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room, clean and safe
Stayed 1 night in May 2024
Response from atencion al cliente on 20 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Victor-Antonio, Odessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was according plan. What was out is that they ask for a 200 ppesos in cash as a warranty for key and controls. We are ok with that. But was a kind of surpriced due to no budy told us about this requirement. At the and you will get you money back but is not advise anywhere.
Stayed 1 night in May 2024
Response from Atención a clientes on 21 May 2024
We sorry that you did not enjoy a good experience. For our part, In the politics of your reservation of Expedia it mentions that we ask for a deposit of 200 pesos or 20 dlls. Thanks for your feedback.

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing App I use it for every travel thanks Expedia
Stayed 5 nights in May 2024
Response from Atención a clientes on 11 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Thank
Stayed 3 nights in May 2024
Response from Atención a clientes on 11 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Nayeli

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their employees are very unprofessional ignoring when you asked for ticket to get breakfast, kids have to pay when they should be able to eat for free! Their kitchen waitress have attitude and dont want to serve you! The water in the shower drain was clogged. Would not reserve again
Stayed 4 nights in May 2024
Response from Atención a clientes on 11 May 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback. Kids under 9 years old does not have free breakfast, they have to pay.

6/10 Okay

Briseida

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Did not like the quality
Stayed 3 nights in May 2024
Response from Atención a clientes on 8 May 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback.

10/10 Excellent

thalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good recommended .
Stayed 8 nights in Apr 2024
Response from Atención a clientes on 6 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Henry

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Atención a clientes on 6 May 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

8/10 Good

julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service
Stayed 1 night in Apr 2024
Response from Atención a clientes on 2 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

julio

Travelled with family
Liked: Cleanliness, amenities
very good service
Stayed 4 nights in Apr 2024
Response from Atención a clientes on 2 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Jael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They clean your room every day! Pretty nice.
Stayed 7 nights in Apr 2024
Response from Atención a clientes on 29 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

julfikar

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to enhance their dining options. It's not very convinent for International tourist.
Stayed 1 night in Apr 2024
Response from Atención a clientes on 29 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Fanny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient, excellent costumer service, we love the price!!!!
Stayed 1 night in Apr 2024
Response from Atención a clientes on 26 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

ChRiStiAN

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Breakfast times are too early and what they offer for food is really poor not enough selection..
Stayed 1 night in Apr 2024
Response from Atención a clientes on 26 Apr 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback.

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good !!!
Stayed 1 night in Apr 2024
Response from Atención a clientes on 23 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Idania

Business traveller
Bad internet connection bad odor
Stayed 8 nights in Apr 2024
Response from Atención a clientes on 19 Apr 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback.

2/10 Terrible

Alma

Disliked: Staff & service, property conditions & facilities
El personal no es amable. Ma dieron un cuarto que hace ruido todo el día y noche. Tiembla todo el cuarto. No me informaron de ese inconveniente. El cuarto no lo limpian bien. No me quisieron cambiar de habitación, no me ofrecieron ninguna disculpa por las condiciones del cuarto. Definitivamente muy mal servicio en general y las condiciones del lugar.
Stayed 1 night in Apr 2024
Response from Atención a clientes on 18 Apr 2024
Lamentamos el inconveniente, se le realizo el cambio de habitación de la 402 se le cambio a la habitación 424 y le ofrecimos una disculpa por el inconveniente. Le dimos solución a su problema.

10/10 Excellent

Isidro D

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
So far so good
Stayed 4 nights in Apr 2024
Response from Atención a clientes on 18 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Marlene

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good Service
Stayed 4 nights in Apr 2024
Response from Atención a clientes on 15 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

sergio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Atención a clientes on 15 Apr 2024
Lamentamos que no haya disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos ha comentado. Gracias por su opinión.

2/10 Terrible

Ricardo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Este hotel es viejo y no hay microhonda y tampoco puedes dormir bien por que hay mucho ruidos de los aires y habitaciones de al lado y el agua caliente se va y viene mas fria y desps regresa mas caliente y el personar son bien despotas y no hay aceo en el baño. Y el restaurante todos son bien cortantes.
Stayed 9 nights in Apr 2024
Response from Atención a clientes on 12 Apr 2024
Lamentamos que no haya disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos ha comentado. Gracias por su opinión.

10/10 Excellent

Maria

Stayed 2 nights in Apr 2024
Response from Atención a clientes on 2 May 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el personal de hotel muy amables y serviciales
Stayed 6 nights in Mar 2024
Response from Atención a clientes on 12 Apr 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

10/10 Excellent

Maria

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to dining areas and the US Consulate.
Stayed 4 nights in Apr 2024
Response from Atención a clientes on 10 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Mar 2024
Response from Atención a clientes on 6 Apr 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

10/10 Excellent

Neftali, Montebello

Liked: Staff & service, property conditions & facilities
5⭐️
Stayed 3 nights in Feb 2024
Response from Atención a clientes on 1 Apr 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

4/10 Poor

Steven

Stayed 5 nights in Feb 2024
Response from Atención a clientes on 2 Apr 2024
Lamentamos que no haya disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos ha comentado. Gracias por su opinión.

10/10 Excellent

Jaime

Stayed 1 night in Mar 2024
Response from Atención a clientes on 15 Apr 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good comfortable place to stay near the US consulate.
Stayed 1 night in Mar 2024
Response from Atención a clientes on 21 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Atención a clientes on 20 Mar 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

8/10 Good

Amir, Des Moines

Liked: Amenities
Great value for the money.
Stayed 2 nights in Mar 2024
Response from Atención a clientes on 15 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Luther

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is close to the US Consulate and the taxi service to and from the Consulate was convenient. Also, the hotel staff were generally helpful and friendly. The breakfast from Monday through Saturday was ok, but there is no breakfast availabile on Sundays. - There was used toilet paper in the waste basket in the bathroom when my fiance checked in. He stayed in the hotel for 12 days and the trash can was never emptied. The window in the room would not close completely, therefore the heater never was able to adequately heat the room.
Stayed 2 nights in Mar 2024
Response from Atención a clientes on 15 Mar 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback.

8/10 Good

Noe S.

Business traveller
Liked: Staff & service
Would only recommend to stay there 2 nights max, I ended up staying 5 nights since I was already there and didn’t want to move all my stuff around; the staff is super friendly and very helpful, the front desk people told me that Expedia charged me a ton of money extra and would recommend to call the hotel directly first before booking through Expedia the ladies that serve the complementary breakfast are so nice. The property itself is very safe and is a 7 mins walk to the consulate (taxis are free to take you there but they take longer since there’s a lot of traffic in the area I would recommend to walk) even though the hotel is a no smoking hotel people do smoke and the smell is very bad additionally the rooms aren’t very clean and they AC units are very lounge you can sleep at night because they’re so loud, the second and third night for some weird reason there was some sort of alarm going off in some nearby build that would go off around 11am and would not stop through the night and could not sleep, the fourth and fifth night the power kept going off in the building. Overall the stay was decent but would definitely recommend to either stay there 2 nights max or go stay somewhere else.
Stayed 6 nights in Feb 2024
Response from Atención a clientes on 9 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Margarito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from Atención a clientes on 4 Mar 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water!! I was up in the 3 th floor
Stayed 13 nights in Feb 2024
Response from Atención a clientes on 1 Mar 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback.

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Atención a clientes on 1 Mar 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

10/10 Excellent

Rafael felix

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo el cervicio los trabajadores muy amable
Stayed 11 nights in Feb 2024
Response from Atención a clientes on 22 Feb 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay the hotel was completely helpful in every way
Stayed 8 nights in Feb 2024
Response from Atención a clientes on 22 Feb 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Mayra Mariela

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy vien los servicios y el lugar recomendado al 100.
Stayed 3 nights in Feb 2024
Response from Atención a clientes on 22 Feb 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

6/10 Okay

Jaime

Business traveller
Liked: Staff & service
They have good service. They transport you to the consulate for free Things that l didn’t like is the mouse outside of the street. The Tv it it very small and also it didn’t have good reception..
Stayed 3 nights in Feb 2024
Response from Atención a clientes on 21 Feb 2024
We sorry that you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your feedback.

10/10 Excellent

Rosa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay for 8 nights services was great everyone friendly free breakfast restaurant food delicious and clean good price taxis service great and safe we will definitely stay again here I give them 10/10
Stayed 5 nights in Feb 2024
Response from Atención a clientes on 20 Feb 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Atención a clientes on 21 Feb 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.

2/10 Terrible

Yazmin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Atención a clientes on 13 Feb 2024
Lamentamos que no haya disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos ha comentado. Gracias por su opinión.

8/10 Good

Alma Delia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Atención a clientes on 10 Feb 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Esperamos verlos pronto.