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Reviews of The Muse Christchurch, Art Hotel

3.5 out of 5
The Muse Christchurch, Art Hotel
159 Manchester Street, Christchurch

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 219 reviews" "
Rating 8 - Good. 75 out of 219 reviews" "
Rating 6 - Okay. 20 out of 219 reviews" "
Rating 4 - Poor. 14 out of 219 reviews" "
Rating 2 - Terrible. 5 out of 219 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Froylan, kogarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel, great location but currently lots of construction surrounding
Stayed 2 nights in Apr 2024

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms exactly as advertised. Friendly staff. Convenient location.
Stayed 4 nights in May 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and location.
Stayed 1 night in Mar 2024

8/10 Good

Lucy

Travelled with partner
Liked: Staff & service, property conditions & facilities
We enjoyed staying at this property, although cleanliness could have been better. For example, we noticed the extra blanket given had stains all over it which was pretty gross as it was obvious that it had not been washed for some time. The location was great and it had everything we needed but thought attention to detail could be better. The rooftop was great too.

6/10 Okay

Timothy, DOLLAR

Travelled with family
Disliked: Amenities, property conditions & facilities
A very average downtown hotel. The bar was closed, the coffee shop not functioning, there is no on site parking. Air conditioning barely worked and corridors etc dowdy at best.
Stayed 1 night in Mar 2024

6/10 Okay

Wagner

Travelled with partner
No car park at property.
Stayed 1 night in Mar 2024

8/10 Good

William

Stayed 2 nights in Feb 2024

8/10 Good

Richard

Travelled with family
Comfortable and well appointed. Breakfast service food quality was below standard and staff at hotel was OK but nothing special. Elevators need updating and room climate management system was not user friendly. Roof top bar is great, but immediate area surrounding hotel still going thru much post earthquake redevelopment.
Stayed 1 night in Feb 2024

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service
Curtains were broken so couldint sleep because was too bright
Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with family
Pleasant stay. Felt the breakfast was not up to standard and would have preferred a more user friendly and reliable climate control system for the sleeping rooms. Elevators seemed a bit beat up.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cecily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I specifically contacted the property to ask if I can pay with cash on check in. I was told this would be ok (there is a surcharge for credit card payments) but when I arrived the hotel refused unless I had exact change. I had to go and find change at a nearby restaurant. There is a bar and restaurant in the same building and there are a lot of random people using the lifts at all hours. Not safe.
Stayed 1 night in Jan 2024

8/10 Good

Dean

Travelled with partner
Pretty good. Cool restaurant and bar. Quirky.
Stayed 1 night in Feb 2024

8/10 Good

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Jan 2024

8/10 Good

Doug, Ohaupo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at The Muse Christchurch, Art Hotel twice in the last 6 weeks. On both occasions we found the staff to be very friendly and helpful. We like this hotel as its in a perfect location to be able to walk into town, our room was nice and clean and the premises was quiet at night. Having a rooftop bar is a bonus!
Stayed 3 nights in Jan 2024

10/10 Excellent

Yanela

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and comfortable beds! Nice decor
Stayed 1 night in Jan 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Christchurch. We enjoyed a cornor, king bedded room which was both comfortable & reasonably priced.
Stayed 1 night in Jan 2024

10/10 Excellent

Jo

Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

roy

Travelled with family
Disliked: Amenities, property conditions & facilities
A good position for shopping . However , after staying at this hotel twice before I kept hoping that the shabby appearance of the Hotel would have improved with my next visit. Sadly, no..
Stayed 1 night in Dec 2023

4/10 Poor

Ian

Stayed 1 night in Dec 2023

6/10 Okay

Conrad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Hotel is fine and in a great area close to all the shops and dining options. Had an issue with our room air conditioning & was very hot in room, nothing really actioned until a fan was put in room on last night (shame as otherwise rest of stay was fine)
Stayed 3 nights in Dec 2023

8/10 Good

Tamati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Josie

Stayed 1 night in Nov 2023

6/10 Okay

Verity

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from the muse on 5 Dec 2023
thank you

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, and good location to the main shopping street. My only complaint was the breakfast was very basic, we only had it one day out of the three we stayed, and instead bought food elsewhere the other days.
Stayed 3 nights in Nov 2023
Response from the muse on 5 Dec 2023
thank you

8/10 Good

Meredith

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from the muse on 5 Dec 2023
thank you

8/10 Good

Ragna

Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and tidy and felt a little bit luxurious I got a good nights sleep
Stayed 1 night in Nov 2023
Response from The Muse on 18 Nov 2023
thank you for your feedback

4/10 Poor

Deborah

Disliked: Staff & service, property conditions & facilities
Very small room with no space for bags and too cluttered with unnecessary furniture. Extremely noisy bathroom extractor fan that didn't turn off at all. Air con that was impossible to control. No onsite parking - even when advertised as a property with parking we had to park in an open parking lot two blocks away at a cost.
Stayed 2 nights in Nov 2023
Response from The Muse on 18 Nov 2023
thank you for your feedback

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from The Muse on 11 Nov 2023
thank you for your feedback

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Boutique hotel which had more room than some boutique hotels we’ve been in. It was very clean and the concrete walls made it super quiet. It was fun to have the rooftop bar, fun staff there and great views. Excellent location to walk to the Riverside area for shops and food. Close to botanic gardens also. Continental breakfast was good. The front desk staff was not friendly nor informative.
Stayed 2 nights in Oct 2023
Response from The Muse on 18 Nov 2023
thank you for your feedback

10/10 Excellent

Cole

Stayed 1 night in Oct 2023
Response from The Muse on 29 Oct 2023
Thank you for your feedback

8/10 Good

Terence

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Th e Muse on 29 Oct 2023
Thank you for your feedback

10/10 Excellent

Em

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above being great hosts. They let us in at 1:30am without complaining (due to a delayed flight.) They got a plumber in asap when our water flow was reduced in our room and are kind and respectful.
Stayed 2 nights in Oct 2023
Response from The Muse on 21 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Very enjoyable stay. Good location near Cashel St and bus interchange. Comfortable room, warm, fast wifi and nice beds with good decor. Only minor thing was low water pressure in shower. Very nice continental breakfast available.
Stayed 3 nights in Sep 2023
Response from Rowen D'Souza on 14 Sept 2023
Good day,Thank you for choosing to stay with us and for this wonderful feedback.We are pleased to read that you had a great time and loved all we had to offer and our location.We are sorry about the water pressure but will investigate to rectify.We look forward to welcoming you.Kind Regards

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from the muse on 10 Sept 2023
thsnk you

8/10 Good

LIM MEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charles - the staff in charge of the breakfast time was very friendly and helpful. No on-site parking.
Stayed 1 night in Sep 2023
Response from the muse on 10 Sept 2023
thank you

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from the muse on 10 Sept 2023
thank you

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art hotel..
Wonderful hotel in centre of Christchurch. Cool art, spacious rooms, and even light breakfast. Would definitely stay here again. Comfy bed, pleasant views, and link to top floor bar.
Stayed 1 night in Jul 2023
Response from the muse on 14 Jul 2023
thank you

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, but small. The shower was amazing. It has everything you need and the price was good. Clean and comfy bed.
Stayed 1 night in May 2023
Response from The Muse on 25 May 2023
thank you for your feedback

2/10 Terrible

Warwick

Stayed 1 night in May 2023
Response from the muse on 23 Jun 2023
thank you

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lovely room and bathroom that looks to have been recently refurbished. Great views. Manager and his team were friendly and helpful. Old carpet in public areas is about to be replaced too which will be nice. Complimentary continental breakfast was simple but nice. Maybe a few extra options would be good. Even a microwave to heat the croissant perhaps. Only a minor thing as the positivs heavily outweigh the negatives.
Stayed 2 nights in May 2023
Response from THE MUSE on 19 May 2023
Hi Amandathank you for your great feedback, we have just started the carpet so that is exciting, we are planning on adding some new breakfast items, hopefully next time you are back we will have more

10/10 Excellent

Amani, Auckland

Business traveller
Liked: Staff & service, property conditions & facilities
Great boutique hotel. Carpets in common area could do with a clean
Stayed 1 night in May 2023
Response from The Muse on 9 May 2023
thank you for your feedback

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable well located
Stayed 2 nights in May 2023
Response from The Muse on 9 May 2023
thank you for your feedback

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The look and feel was sophisticated but comfortable. Convenient location
Stayed 1 night in Apr 2023
Response from The Muse on 1 May 2023
thank you for your feedback

4/10 Poor

Jenna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from The Muse on 20 May 2023
thank you