2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of Hilton Chicago O'Hare Airport

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Reviews

7.6

Good

Rating 10 - Excellent. 800 out of 1937 reviews" "
Rating 8 - Good. 434 out of 1937 reviews" "
Rating 6 - Okay. 328 out of 1937 reviews" "
Rating 4 - Poor. 214 out of 1937 reviews" "
Rating 2 - Terrible. 161 out of 1937 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet - Even at ORD, there was no noise in the room. Very convenient location on a late night flight back to Chicago before a long drive up north.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for traveling
Stayed 1 night in Mar 2024

10/10 Excellent

Joanna Marie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
The hotel was very expensive for being a small room ($339 with taxes included) and the shower had very little water pressure and the bed was subpar. The room felt kind of depressing. There were no extra frills to speak of either. I would definitely not choose this property again.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, friendly and very convenient to get to from airport!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Patricia,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Hilton Chicago O'Hare Airport!-Hilton O'Hare team

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the convenience after a late arriving flight!
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Lisa,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Hilton O'Hare Team

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

6/10 Okay

John, Grand Isle

Liked: Cleanliness, staff & service, amenities
Hotel is aging. Staff was helpful. Water Pipes clanked. But extremely convenient.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear John,While our friendly team members impressed you, we're sorry to hear about any upkeep concerns during your visit, as this matter is very important to us. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance in the future. -Hilton O'Hare team

10/10 Excellent

Tomoko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Hilton Chicago O'Hare Airport before going to Japan. The concierge and the staffs helped me a lots to move my suitcase and moving boxes. They put my stuffs on the shuttle, took me to O 'hare, and finally arrange the next airport luggage staff. Thank you for their generous minds and kindness!!!
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Tomoko,Thank you so much for your kind five-star review. It was an honor to host you at Hilton Chicago O'Hare Airport. We are delighted that our team went above and beyond for you, and they greatly appreciate your recognition. We wish you safe travels during your time in Japan, and we look forward to welcoming you back next time you are in Chicago.-Hilton O'Hare team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our needs. Clean, convenient and quiet
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Michelle,Thank you so much for choosing Hilton Chicago O'Hare Airport. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, convenient location, and comfortable accommodations. We hope you'll consider joining us again on your next trip to Chicago; it was a genuine pleasure hosting you.-Hilton O'Hare team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Alicia

Liked: Cleanliness
The only reason I chose this particular Hilton was that I could walk from it to the airport in less than 5 minutes. The hostess at the breakfast check-in never ever smiled and seem to have quite the attitude when simple questions were asked. BTW, breakfast is NOT included no matter how much you paid for your room; everything is a la carte. At the little coffee stop down the hall charges $7 for a bag of potato chips. It is also an older hotel. Would I stay here again? Probably not.
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Alicia,We're happy to hear you enjoyed the convenience of our location, though we're sorry to hear that not everything was as you expected. Please accept our apologies for any inconvenience you encountered with our breakfast. While we do not advertise this as a complimentary amenity, we do aim to provide a delicious selection for our guests to choose from. Rest assured, our team is looking into your comments, and we hope for another chance to impress you in the future.-Hilton O'Hare team

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela, Lapeer

Liked: Cleanliness, staff & service, property conditions & facilities
Flight canceled, needed trim for the night. Was clean and fit need. Expensive but that is to be expected for at airport.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Mar 2024
Dear Angela,It's wonderful to have earned your outstanding rating of Hilton Chicago O'Hare Airport! We're delighted that our clean accommodations met your needs well. Many thanks for your kind praise and we hope you'll return.-Hilton O'Hare team

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in service and cleanliness. I would say they might be missing a bit on the small details that go a long way like a courtesy water bottle next to your nightstand or a small chocolate or things of the sort. However, that is just a small nitpick, the rest was perfect!
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Adrian,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful, five-star review. Our team works hard to ensure our guests have a perfect visit so they will be delighted to know you were impressed with their service and our spotless accommodations. We look forward to welcoming you back on future trips to our area.-Hilton O'Hare team

10/10 Excellent

Sara, Traverse City

Travelled with partner
Liked: Staff & service
We have over night stayed two years in a row. The hotel needs to be updated, but is very convenient for quick stay at airport.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Sara,It was a pleasure to welcome you back to Hilton Chicago O'Hare Airport. Situated in Chicago O'Hare International Airport, travelers appreciate our convenient location. Your feedback has been noted and will be considered as we plan for the future. Thank you for being our guest, and come back soon. -Hilton O'Hare team

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
It was great to have the hotel at the airport. Bed and chair were very comfortable. But the room is dated. Also, there are no USB plugs, only standard electrical plugs.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Shannon,We're glad the convenience of our airport location and the comfort of our beds and chairs met your expectations. However, we're disappointed to hear about your room's dated appearance and the absence of modern amenities. Your feedback is invaluable as we consider future upgrades. Thank you for staying with us, and we hope to offer an even more convenient experience on your next visit.-Hilton O'Hare team

10/10 Excellent

Ninad

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and understanding.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Ninad,Thank you so much for choosing to stay with us at Hilton Chicago O'Hare Airport. We aim to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. The pleasure was all ours, and we hope to welcome you back in the future.-Hilton O'Hare team

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient as you don’t have to take a shuttle. The carpet looked a bit rundown and the room is very basic but fine.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Debra,Thank you for your review. It's wonderful to know that our excellent location suited your needs well, and we appreciate you mentioning its convenience to your fellow travelers. Our team is always seeking new ways to improve our facilities and services, so your feedback will be shared internally for further consideration. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!-Hilton O'Hare team

10/10 Excellent

Andrea, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Spring Lake

Stayed 1 night in Mar 2024

4/10 Poor

Martin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela, Marquette

Liked: Cleanliness, staff & service, property conditions & facilities
CONVENIENT
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Pamela,We're delighted you enjoyed your experience at Hilton Chicago O'Hare Airport, and we trust you got the most out of our convenient location. Please return soon for another memorable time.-Hilton O'Hare team

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to O'Hara
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Tom,Thank you for the five-star review! Our team takes pride in providing convenience for our guests, and we're thrilled to hear that our proximity to the airport enhanced your stay. We look forward to welcoming you back on your next visit!-Hilton O'Hare team

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Cant beat the convenience of proximity to OHare Airport! Especially with a 5am flight!
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Paul,Thank you for the excellent rating and for sharing how convenient our hotel is for guests who are traveling through the airport. It was a pleasure, and we hope to see you in the future. -Hilton O'Hare team

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport property. Convenient for overnight layovers.
Response from General Manager on 4 Mar 2024
Dear Maria,We were delighted to host your recent stay at Hilton Chicago O'Hare Airport. We're happy to hear you appreciated our convenient location ideal for overnight layovers. Thank you so much for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.-Hilton O'Hare team

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

4/10 Poor

Andre

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I also stayed at this same property Feb 17/18 and was greeted with room upgrade as a Gold member, two bottled water, and an option to receive free breakfast or points (I chose points). When I checked in Feb 20, I asked for points instead of breakfast and was refused. I got ONE breakast voucher for me but not for my wife. I also didn't get free water offered either.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Andre,Thank you for your valued feedback and your continued loyalty. We apologize for the discrepancy between your visits and have shared your comments with our team to ensure this does not happen in the future. Please also feel free to reach out to us offline if you'd like to discuss your experience further. We hope to have a chance to regain your trust. Safe travels to you. -Hilton O'Hare team

8/10 Good

Marcy, Wausau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access from terminal
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Marcy,It sounds like our accommodations were perfect for your needs. We couldn't be happier, and overall, we hope you had a great time in Chicago. It would be an honor to serve you again. Thank you for your feedback!-Hilton O'Hare team

6/10 Okay

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is perfectly located but in dire need of updates and refurbishing. The shower was flowing water half the flow rate due to bad valving in the faucet. The bathroom and rooms are antiquated. The steakhouse restaurant on site is a ripoff. If you want a steak you’ll not be spending less than $100 and it is average. Looks like the hotel and restaurant need a major facelift. The Bar and breakfast (“Italian” Andiamo) restaurant was OK.
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Andrei,Thank you for your review. It was a pleasure having you join us recently. We're thrilled our fantastic location was the highlight of your visit, and we appreciate you mentioning its convenience to your fellow travelers. However, we sincerely regret your disappointment with our accommodations and amenities. Your feedback will be shared with the respective teams to ensure any necessary adjustments or repairs are made promptly and to seize any opportunity to improve. We hope you will give us another chance to change your lasting impression. -Hilton O'Hare team

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024

4/10 Poor

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best or even good. I expected a lot more from the staff and hotel/room quality. Needs a major renovation. Staff seemed untrained and in general not happy to be there. Bar and restaurant included.
Stayed 1 night in Jan 2024
Response from General Manager on 25 Feb 2024
Dear Michael,Thank you for taking the time to share our thoughts with our team. We are disheartened that we were unable to meet all of our expectations. Our team will be sure to review your concerns so that they can make the necessary improvements. All feedback is appreciated as we are always working to enhance the guest experience. Please visit us again so we can show you a much better experience. -Hilton O'Hare team

10/10 Excellent

CHIA-TSEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Afshin, Fairfield

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Very convenient
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Craig,We appreciate you taking the time to leave us a review and share how convenient our hotel is in the Chicago area. It is our hope that all other aspects hit the mark for you. Come back and stay with us again for another five-star experience. Come back anytime!-Hilton O'Hare team

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kathy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Because I used Expedia, Using internet, the gym and other amenities we all additional fees!! Beware of the bargain 😟
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Kathy,Thank you for your review. We regret to learn of your disappointment with your experience. Please know that when reservations are made through any third-party sites, taxes and fees are not typically included in the listed rate. We hope you enjoyed your experience otherwise, and we wish you safe travels.-Hilton O'Hare team

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Layover from long flight from Philippines. Convenient and easy to access for overnight stay
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Teresa,Thank you for choosing our hotel for your layover. Our priority is to provide a comfortable and convenient experience for our guests, especially after a long flight. We hope you had a restful stay and look forward to welcoming you back whenever you need us. -Hilton O'Hare team

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

ELLEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direction from the tram stop to hotel could be better, they were non-existent. Also property looks a little worn.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Ellen,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, your suggestions for areas we can improve are greatly appreciated as we are always searching for ways to grow. It was a pleasure having you here, and we hope to welcome you back the next time you visit Chicago.-Hilton O'Hare team

10/10 Excellent

Thomas, Verona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price and extremely clean with very polite staff
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Chris,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your wonderful review. We are delighted to know you found our spotless accommodations to be such a great value. Your kind words will be shared with our team, and we look forward to welcoming you back again soon. -Hilton O'Hare team

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Richard,We're delighted to receive your excellent rating of Hilton Chicago O'Hare Airport! It's wonderful that our proximity to the airport was convenient. Thank you for choosing to stay with us and we hope to see you again.-Hilton O'Hare team

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Jan 2024
Response from General Manager on 9 Feb 2024
Dear Amanda,Thank you for your amazing rating. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. -Hilton O'Hare team

6/10 Okay

Hilary

Stayed 1 night in Feb 2024

10/10 Excellent

peter

Travelled with family
Liked: Property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Peter,Thank you for your compliment about our team! We take pride in providing great service, and your appreciation means a lot to us. We look forward to welcoming you back for more excellent service.-Hilton O'Hare team

8/10 Good

ELLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hiltons overall are generally great. This one was no exception. Although the check-in clerk was curt, the staff at concierge, bell desk, grab & go snack shop were all very helpful. Hotel itself is great, quiet, very clean & the bed comfortable. Great option for an overnight stay for an early flight.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Ellen,Thank you for staying with us and taking the time to share your thoughts. We're glad our clean, quiet rooms provided you with the ideal place to rest and that your overall stay was pleasant. Please accept our apologies, however, for any instances when that was not the case. Should you be in the area again, please come back to see us.-Hilton O'Hare team

10/10 Excellent

John

Stayed 1 night in Jan 2024