Lobby

Reviews of Comfort Suites Chicago O'Hare Airport

3 out of 5
Comfort Suites Chicago O'Hare Airport
4200 North River Road, Schiller Park, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 1002 out of 1960 reviews" "
Rating 8 - Good. 494 out of 1960 reviews" "
Rating 6 - Okay. 235 out of 1960 reviews" "
Rating 4 - Poor. 115 out of 1960 reviews" "
Rating 2 - Terrible. 114 out of 1960 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this place I recommended 100.
Stayed 1 night in May 2024

6/10 Okay

Leslie, Shady Cove

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a nice sanctuary for two brief one-night stays. The Comfort Suites in general are pretty shabby and not really up to date. Small TV, basically non-functioning. It was near the airport.
Stayed 1 night in May 2024

6/10 Okay

Hannah

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shuttle broke down, which was one of the main reasons for booking, and we were not informed until a few hours before we would need the shuttle. Hotel itself is nothing special. staff is helpful and nice!
Stayed 1 night in May 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable and quiet. Shuttle bus from the airport was awesome and convenient.
Stayed 1 night in May 2024
Response from General Manager on 26 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're thrilled you enjoyed our relaxing, peaceful rooms, and convenient, 24-hour shuttle. We hope you'll stay with us again soon at Comfort Suites Chicago O'Hare for another comfortable stay!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Kenneth L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice including the staff. Breakfast was very tasty with options The only drawback is that you have to pay for parking. Other than that, i recommend this hotel. Additional stores are in walking distance.
Stayed 1 night in May 2024
Response from General Manager on 26 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted you enjoyed our friendly team, satisfying breakfast options, and convenient location. We also understand your concern about the parking fee and will take it into consideration. It would be a pleasure to welcome you back and ensure another pleasant stay. Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Samer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient staff. In house dinning great options.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're happy you enjoyed our friendly staff and excellent dining selections. Please return soon to Comfort Suites Chicago O'Hare for an even more exceptional visit in the future.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jasper

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got here late due to high winds delaying us. The place is very nice, comfortable, quiet, and has a great pizza place downstairs. We wish we were staying longer!!
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Here at Comfort Suites Chicago O'Hare, impressing every guest with a wonderful experience is always our top priority, and we're thrilled you had a terrific stay. It's also great to read our comfortable accommodations, and convenient amenities were among the highlights of your trip. The pleasure was all ours, and we hope you'll visit us again soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Kurtis

Great stay
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We appreciate your five-star rating, and we're thrilled you had such a great stay with us. We hope to welcome you back soon to Comfort Suites Chicago O'Hare!Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Wish the parking fee was mentioned before i show up & u have me by the short & curlies. Just add the 18$ to the room.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we're glad to receive the high rating, we offer our sincere apologies for any inconvenience caused by our current parking rates. We work diligently to keep them competitive for our area. Nevertheless, your comments will be discussed with our team to ensure any opportunity for improvement is seized. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future. Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Faith

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shirley the shuttle driver was excellent
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's wonderful to know Shirley's hospitality left a memorable impression on you, and we'll be sure to share your compliments with her. It was a pleasure having you here, and we hope you return soon!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are riding for us on the shuttle bus. That was convenient!!
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're so happy to hear that our shuttle service was convenient for your trip. Your perfect rating is appreciated, and we look forward to seeing you again soon!Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

Arnulfo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Let it be the most cordial staff that does not discriminate because of our color.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are disappointed to see you did not enjoy your stay overall. On our property, we ensure a respectful and welcoming environment for all guests. If you would like to discuss your experience further, please reach out to us offline so we may gather more information. It was a pleasure having you as our guest, and we look forward to hearing from you. Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service
The fan in the bathroom never shuts off.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's concerning to hear about the ongoing fan noise in your bathroom. Rest assured, our maintenance team will look into this matter to ensure a comfortable stay for all our guests. Thank you for your patience, and we hope to welcome you back for a more relaxing experience.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Aimy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing and close to the airport
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're glad you had a relaxing visit and appreciated being near the airport. Should you find yourself back in the area, please come see us again at Comfort Suites Chicago O'Hare.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Steffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room especially the bed was wonderful, so clean and comfortable The service was lovely. The area around the hotel was OK as a person without a car there really wasn't anything there, but i want there for the outside. The inside was wonderful. I'll happily come back!
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We appreciate you highlighting our spotless accommodations, comfortable beds, and lovely service. We look forward to welcoming you back to Comfort Suites Chicago O'Hare. Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Leslie, Shady Cove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We finally checked in at 2 am, no issues and still welcoming.
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad to hear you had a smooth and welcoming check-in, even at 2 am. We look forward to hosting you again soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to airport was convenient. Check in was easy.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Thank you for your feedback. This helps us ensure the experience of every guest is a great one! We're glad our shuttle was convenient and our check-in was seamless. Our team can't wait to welcome you back for another stay.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Iyeshia

Liked: Cleanliness, staff & service
I love the Bible in the nightstand. Please keep that. TJ and the shuttle driver and uno servers were friendly.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Our goal is to provide friendly hospitality, so we're delighted to read we're doing a good job. Rest assured, your appreciation will be shared with TJ and the rest of our team internally. Come back again!Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Siddharth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Weird smell at the property and less cleanliness
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness. We'll pass your comments along to our housekeeping staff, and we hope to see you again the next time you're in the area.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Robert, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel met my expectations based on reviews I’d read prior to my trip. Of the three like-hotels I booked during this trip, this was the best of its category. The text messaging feature they used to communicate and allow me to communicate is a big plus. The pizza at the hotel’s restaurant is excellent. I highly recommend it. The front desk staff was always friendly and helpful. The room was comfortable and clean. As mentioned in other reviews, some of the furniture is dated and could use replacing. The hotel was receptive of my feedback. There’s a bar & grill establishment in the very next parking lot. The music from it was loud enough to be faintly heard from our room on the second floor, facing the restaurant. We didn’t get a chance to try it, but it seem to be a lively place. I would stay here again.
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are thrilled to hear that we met your expectations and are honored to be considered as one of your top choices. It's wonderful that our text messaging feature, excellent pizza, and friendly front desk team helped create a positive experience for you. Although we apologize for any inconvenience caused by the furniture, we appreciate your feedback and are open to suggestions for improvements. We are delighted to hear that you will stay with us again, and we eagerly look forward to your next visit!Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

Luella

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property. Uno’s pizza was very good. We liked the room. It was perfect for our group.
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad that our accommodations and on-site restaurant met your high standards! Please join us again at Comfort Suites Chicago O'Hare.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

DELMY

Stayed 3 nights in May 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was our pleasure to offer you convenient, complimentary airport shuttle transportation. Our team hopes you'll join us again at Comfort Suites Chicago O'Hare next time you're in the area.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Eddie

Travelled with family
Liked: Amenities, property conditions & facilities
I would definitely book there again if visiting Chicago. The staff was fantastic and went above and beyond to assist with our needs. True customer service! Room was clean and plenty of space. Shuttle service was added convenience. Pleasant experience and would recommend to anyone visiting the area.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was a pleasure to host you at Comfort Suites Chicago O'Hare. Your kind words about our remarkable staff are very much appreciated, and we will be sure to share your comments with the team. We are proud to have earned your recommendation, and we're looking forward to welcoming you back for another terrific experience.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Tawni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous shuttle service to/from hotel, airport, convention center! Quick and reliable.
Stayed 3 nights in Apr 2024
Response from General Manager on 10 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Providing quick and reliable transportation is one of our top priorities, and we're glad to hear we were able to meet your expectations. We look forward to the opportunity to welcome you back soon!Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

John, Woodstock

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Theda

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are happy to hear you enjoyed your time at the restaurant. Come back soon!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the transportation options of the hotel, room was clean and comfortable. Staff was amazing. Breakfast was included and ok.
Stayed 4 nights in May 2024
Response from General Manager on 10 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!From our clean, comfortable accommodations to our fantastic team members, we're so happy to know that you enjoyed just about everything about your time with us. Please consider joining us again soon for another amazing stay. Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Christopher BLAIR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Good value, breakfast included. The free shuttle to and from the train station, outlet mall and airport is amazing!
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We know when guests are looking for a place to stay, they need a delicious breakfast to wake up to, and convenient on-site amenities to enjoy all of the local area's offerings. We're so glad you could enjoy your visit with us, and we hope you'll join us again soon at Comfort Suites Chicago O'Hare!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Mikayla

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very kind and helpful! It was a great quick stop for us.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're so happy to know that our team's friendly service left a positive impression on you and that you had a great time with us overall. Your perfect rating means the world to us and we hope to see you again soon. Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Sharon

Stayed 1 night in Apr 2024

8/10 Good

Steven, Salt Lake City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Difficult to find amenities
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We'll be sure to discuss your comments about our amenities internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope you return soon. Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

Zhilo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old and dirty, I had to call the front desk To have someone come and clean the room for me and change the Sheets and skirt. Closet, doors, nightstands, and the sofa had so much stains. This hotel charge me hundred dollar November when I first time for something I didn’t do unfortunately this time I Booked this hotel I didn’t know that’s the same one.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are concerned to hear about the condition of your room and the issues from your previous stay. Our team is committed to addressing these matters promptly to ensure they do not recur. We appreciate you bringing this to our attention and look forward to demonstrating our dedication to your comfort and satisfaction.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was such a pleasure having stay with us during your time in Chicago, and we hope you return soon. If you have any suggestions for ways we can make your next visit even better, please don't hesitate to reach out to us offline! Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Rodolfo

Stayed 1 night in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! The shuttle was fantastic. The room was really nice, big and comfortable. Very clean! Would definitely recommend! Had a great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Farzana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean staff and service was good Convenient to airport with shuttle service Breakfast was very good Would recommend for stay
Stayed 4 nights in Apr 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad you found our rooms nice and clean and that the hospitality of our team met your expectations. It's also wonderful to know that our convenient shuttle service and the quality of our breakfast added to your satisfaction. We appreciate your recommendation and look forward to welcoming you back for another pleasant stay!Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Kamran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and shuttle service available. Parking charges were not visibly seen on website. Found that out after booking completed
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Kamran,Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad you appreciated our proximity to the airport and shuttle service. We look forward to welcoming you back and providing an even smoother experience.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Mingwu

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're happy you enjoyed our property and look forward to welcoming you back to Comfort Suites Chicago O'Hare soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Chardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Dear Chardo,Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad you had a world-class experience, and we hope to welcome you back soon for another great stay.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Jacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t really have a chance to see what’s in the area. Pizzeria Uno in hotel - which needs entering more? Breakfast included was also helpful.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Jacey,Thank you for your feedback. It helps us ensure that every guest experience is a great one. We're glad you enjoyed the food we have to offer. We look forward to welcoming you back!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy overnight for o’Harr
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Our convenience is unbeatable, offering comfort and relaxation just minutes from the bustling energy of the airport. We're so glad you had such a peaceful overnight stay with us, and we hope you'll visit us again soon at Comfort Suites Chicago O'Hare.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Jaquelina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024