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Reviews of Comfort Inn & Suites Mundelein-Vernon Hills

2.5 out of 5
Comfort Inn & Suites Mundelein-Vernon Hills
517 E Highway 83, Mundelein, IL

Reviews

7.6

Good

Rating 10 - Excellent. 312 out of 923 reviews" "
Rating 8 - Good. 311 out of 923 reviews" "
Rating 6 - Okay. 134 out of 923 reviews" "
Rating 4 - Poor. 88 out of 923 reviews" "
Rating 2 - Terrible. 78 out of 923 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Serghei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Jesmy

Stayed 1 night in May 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Carol

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in May 2024

8/10 Good

Ajay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cleaned but need to start all amenities like pool and other
Stayed 2 nights in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
One of the cleanest places I’ve stayed
Stayed 3 nights in May 2024

10/10 Excellent

Davier

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 4 nights in Apr 2024

8/10 Good

Candy L Fleischman

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff dont really speak English , I had to clean my own room was not cleaned the whole 4 day stay n had to ask for towels rags n supplies like TP cups shampoo etc. other then that the place itself was nice n BK was good
Stayed 4 nights in Apr 2024

10/10 Excellent

Estefani

Stayed 1 night in Mar 2024

6/10 Okay

Sabrina

Travelled with family
Unfortunately we went through 3 rooms before we settled. First room had fortunes sheets , no shades on the lamps , broken chair was laying on top of one of beds . Second room was not cleaned up to welcome guests. Finally 3rd room was all ok , fridge was broken making outrageous noise . Just feels odd to pay and have this experience.
Stayed 3 nights in Mar 2024

8/10 Good

Edder

Stayed 2 nights in Mar 2024

8/10 Good

Maria

Stayed 1 night in Mar 2024

10/10 Excellent

Ninfa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very friendly staff The only thing is that the breakfast lady is there only 2 days out of the week I stayed 12 days straight I just wished she was there more days ( she is very helpful and nice)
Stayed 2 nights in Jan 2024

10/10 Excellent

Linto

Stayed 3 nights in Dec 2023

10/10 Excellent

edsel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Team at Comfort Inn & Suites Mundelein on 5 Mar 2024
We're glad you enjoyed your experience. Thanks for your feedback!

10/10 Excellent

Ninfa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 12 Feb 2024
Thanks for your feedback & giving us a review. We appreciate you taking the time out to share your experience. Hope to have the opportunity to take care of you & your guests in the future.

8/10 Good

Nallely

Stayed 1 night in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 12 Feb 2024
Hi Nallely,Thanks for your feedback & giving us a review. We appreciate you taking the time out to share your experience. Hope to have the opportunity to take care of you & your guests in the future.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very nice renovation. The hotel was very nice inside and the breakfast was good. Inside our room we found a couple of hairs and the jacuzzi did not work very well. We worked around it and had a very nice stay. Our room was #137. For the price, an overall great stay.
Stayed 1 night in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 12 Feb 2024
Hi Joanne,Thanks for sharing your experience. We apologize for those mishaps, & work towards bringing you the best experience the next time you come. Hope to have the opportunity to take care of you & your guests in the future.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 12 Feb 2024
Thanks for your feedback & giving us a review. We appreciate you taking the time out to share your experience. Hope to have the opportunity to take care of you & your guests in the future.

4/10 Poor

Michael

Stayed 1 night in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 12 Feb 2024
Hi Michael,Thanks for your feedback & giving us a review. We appreciate you taking the time out to share your experience. Hope to have the opportunity to take care of you, bring you a better experience than you had to you & your guests in the future.

10/10 Excellent

Laura, Round lake beach

Stayed 4 nights in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 12 Feb 2024
Hi Laura,Thanks for your feedback & giving us a review. We appreciate you taking the time out to share your experience. Hope to have the opportunity to take care of you & your guests in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything honestly
Stayed 4 nights in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback. And hope you enjoy your experience again in the future at our hotel.

10/10 Excellent

Arthur

Stayed 2 nights in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback.

10/10 Excellent

KAMILLE

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback.

10/10 Excellent

Aiub

Stayed 1 night in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 12 Feb 2024
Thanks for your feedback & giving us a review. We appreciate you taking the time out to share your experience. Hope to have the opportunity to take care of you & your guests in the future.

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback.

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback.

8/10 Good

Mario

Stayed 2 nights in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback.

2/10 Terrible

Geddy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Miscellaneous stains on surfaces, when reached out to hotel we were told we had to wait till Monday to talk to manager. Had to clean up stains ourselves.
Stayed 4 nights in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Hello Geddy,We're sincerely sorry about the experience you had. As for the stains & marks, we work hard towards helping make our guest experience the best it can be, so we've worked since then to resolve those issues. We hope you enjoyed your time at our hotel otherwise.

10/10 Excellent

reinaldo

Stayed 4 nights in Dec 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback.

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023
Response from Team at Comfort Inn & Suites Mundelein on 29 Dec 2023
Thanks for your review! We appreciate your feedback.

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating staff .
Stayed 1 night in Nov 2023
Response from Team at Comfort Inn & Suites Mundelein on 28 Nov 2023
We're happy you enjoyed your experience at our hotel.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good, average hotel. I don't have anything to complain about and nothing to scream about joyfully either. Standard hotel breakfast. We stayed in one of the accessible rooms and everything worked well. I wish the TV were a smart TV but that would just have been a bonus.
Stayed 1 night in Nov 2023
Response from Team at Comfort Inn & Suites Mundelein on 28 Nov 2023
Thank you for your feedback. Absolutely, we have a great facility & are making improvements to enhance the guest experience. We look forward to seeing on your next stay at our property!

4/10 Poor

Rosario

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the tv you could only hear but you couldn’t see anything and wanted to see my tv show I won’t be making a reservation there anymore
Stayed 1 night in Nov 2023
Response from Team at Comfort Inn & Suites Mundelein on 28 Nov 2023
We're very sorry your TV had technical issues. We recently upgraded our TV service to another TV provider, so we've fixed the issue you experienced. We assure that you'll enjoy your experience the next time you stay with us!

10/10 Excellent

rina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and they had very great customer services.
Stayed 2 nights in Nov 2023
Response from Team at Comfort Inn & Suites Mundelein on 28 Nov 2023
We're very happy you enjoyed your experience at our hotel. Hope to see you back!

4/10 Poor

Nisha

Disliked: Staff & service, property conditions & facilities
Facilities were very basic, practical none.
Stayed 2 nights in Nov 2023
Response from Team at Comfort Inn & Suites Mundelein on 28 Nov 2023
Hi Nisha,We are sorry that you didn't feel that our hotel had enough facilities. We're a fully equipped property with a fitness center, meeting rooms, full hot breakfast, seasonal swimming pool, & lobby area. Our entire property is also recently renovated with brand new guest rooms, hallways, lobby, & exterior. We hope you give us another chance because we are confident you'll enjoy it!

10/10 Excellent

Amanda

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Gaby Atilano General Manager on 1 Nov 2023
Amanda, thank you for rating your stay!

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 1 night in Oct 2023
Response from Gaby Atilano General Manager on 1 Nov 2023
Jess,We appreciate your feedback!

2/10 Terrible

LATOYA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the time i spend there we had no TV no housekeeping it wasn't comfortable at all
Stayed 4 nights in Oct 2023
Response from Team at Comfort Inn & Suites Mundelein on 31 Oct 2023
Hi Latoya,Thank you for giving us your experience at our hotel, Comfort Inn & Suites Mundelein. We apologize for any inconvenience we caused you due to our TV service being installed. We're happy to share with you that it has now been installed & upgraded, with full line up of channels. Please give us another shot, you will enjoy it!

6/10 Okay

Constance

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Family wedding
Was surprised by the area of the hotel that it wasn't more comfortable. Beds were mushy and uncomfortable. Both my son and I are 250lbs+ and slept very restlessly. Bathroom was tight for two large people. Opening and closing the door was odd when inside Almost had to get in tub to open door. There was NO TV service. Internet went out overnight which killed our devices we were using in place of TV. Apparently could not be rebooted until staff member arrived in the morning. When booking online with Hotels.com pool was not indicated as seasonal and it was closed. Not a hotel I would recommend if visiting the area.
Stayed 1 night in Oct 2023
Response from Team at Comfort Inn & Suites Mundelein on 31 Oct 2023
Hi Constance,Thank you for giving us your experience at our hotel, Comfort Inn & Suites Mundelein. We apologize for any inconvenience we caused you due to our TV service being installed. We're happy to share with you that it has now been installed & upgraded, with full line up of channels. We also apologize about the internet that went out. Please give us another shot, you will enjoy it!

10/10 Excellent

Caroline

Stayed 3 nights in Oct 2023
Response from Gaby Atilano General Manager on 1 Nov 2023
Caroline,Thank you for your review, we are happy to hear you enjoyed your stay!

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK. Nothing great. No TV.
Lobby was less than inviting. Kinda blah. Cable was out -- no TV at all (maybe offer a discount when something like that happens?). But the person at the front desk tried to help and did what he could to make my stay nice.
Stayed 1 night in Oct 2023
Response from Team at Comfort Inn & Suites Mundelein on 31 Oct 2023
Hi James,Thank you for giving us your experience at our hotel, Comfort Inn & Suites Mundelein. We apologize for any inconvenience we caused you due to our TV service being installed. We're happy to share with you that it has now been installed & upgraded, with full line up of channels. Please give us another shot, you will enjoy it!

6/10 Okay

Roxanna

Stayed 2 nights in Sep 2023
Response from Gaby Atilano General Manager on 1 Nov 2023
Roxanna,I welcome the opportunity to discuss your experience personally at your leisure. Thank you for rating your stay.

10/10 Excellent

Valery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort inn your place to stay
Comfort inn was awesome, this hotel been renovated and up dated I was in a suite room and it was beautiful super clean, quite , modern furnished, jacuzzi , 2 bathrooms, kitchen , living dining area and Dog friendly the most important thing to me. Please if in the area choose comfort inn it out be all the surrounding hotels that there.
Stayed 2 nights in Sep 2023
Response from Team at Comfort Inn & Suites Mundelein on 31 Oct 2023
Hi Valery,We're happy you enjoyed your experience at our hotel, Comfort Inn & Suites Mundelein. We look forward to hosting you when you come back!

10/10 Excellent

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and quick. Staff was nice. Room was clean and bed was very comfy. I would stay again. 😊
Stayed 1 night in Sep 2023
Response from Team at Comfort Inn & Suites Mundelein on 31 Oct 2023
We're glad you enjoyed your experience at our hotel, Comfort Inn & Suites Mundelein. We hope you come again soon! See you then.

10/10 Excellent

Ana

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Gaby Atilano General Manager on 1 Nov 2023
Ana,Thank you for sharing your feedback and staying with us at the Comfort Inn & Suites Mundelein-Vernon Hills.

10/10 Excellent

Emilly

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Gaby Atilano General Manager on 1 Nov 2023
Hello Emily, thank you for your exceptional rating! We look forward to welcoming you back again soon!

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gaby Atilano General Manager on 1 Nov 2023
Larry,Thanks for the perfect "10". Can't wait to welcome you next time you are in town!