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Accommodations were awesome! We got into town before our check in time. They allowed us to store our bags while went out waiting on our check in time, complimentary, we were also allowed access to their 24 hr coffee/tea/water station and sitting room which was all very nice and well maintained.
On our second day it was raining and we completely forgot to bring umbrellas!! Front desk had good quality umbrellas for sale at a very reasonable price!! We could conveniently charge to our room! The water bottle stations on several floors were also a wonderful touch! Would recommend to anyone wanting to stay downtown for a nice weekend get away!
Perfect location walkable distance to everything! Staff were very nice. Only downfall they only have two elevators so sometimes the wait was long. Otherwise great reasonable place to stay!! Definitely would stay there again.
Never again would we stay. The room was so small you could not walk around the bed
teresa
Stayed 3 nights in May 2024
Response from CQ on 25 May 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take guest feedback seriously and use it as an opportunity to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.
Pros - great location. EXCELLENT staff
Cons - Lobby is uninspired & looks like a bank counter. Check in is basically a self serve situation. Room was very basic. Overall, the entire place needs a major facelift,
Rhonda
Stayed 3 nights in May 2024
Response from CQ on 25 May 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!
The bathroom needs renovation. Overall it was a good one night experience.
Amir Reza
Stayed 1 night in Apr 2024
Response from CQ on 22 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Amazing location and amazing, friendly staff. Room was a bit small but otherwise can’t say enough great things about the staff at CQ.
Michael
Stayed 2 nights in May 2024
Response from Raina A on 20 May 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!
I expected a bit more from this chain of hotels. The hotel is located in a good section and walking distance to everything. The 2 bedroom suites are the way to go. Wished they had a restaurant. No real complaints except no place on site for food.
Toni
Stayed 2 nights in May 2024
Response from CQ on 20 May 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!
Great customer service and the location was AMAZING !!! I really enjoyed myself and slept like a baby
Tanisha
Stayed 2 nights in May 2024
Response from CQ on 17 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
6/10 Okay
karen
14 May 2024
Liked: Staff & service
Disliked: Amenities
Room was so small it felt claustrophobic. It was difficult to get to the bathroom.
karen
Stayed 2 nights in May 2024
Response from CQ on 16 May 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.
Perfectly received and easy to check in and check out .
The room was already ready before the time of check in.
Nice hotel , easy access , surrounded by all we are looking for for a great holiday in Chicago
will come back for sure
Nancy
Stayed 2 nights in May 2024
Response from Nikalette on 16 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Great location where everything is walking distance!
Carina
Stayed 3 nights in May 2024
Response from Nikalette on 12 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
8/10 Good
Cecilia
Travelled with family, Travelled with pets, Travelled with partner
The staff was amazing ! And it dog friendly for no extra charge. Small room but very convenient for the one night stay we had. Only down side would be the elevator, really only one to use for the side of the hotel we stayed and took a very long time and was always full so had to wait for another one that was available. I eventually took the stairs down and was on the 24th floor. Also no refrigerator available or microwave. But they do have free water and coffee, the second floor was the highlight of it all. Great stay !
Cecilia
Stayed 1 night in Apr 2024
Response from cq on 11 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.
10/10 Excellent
Robyn
Travelled with partner
7 May 2024
Liked: Amenities
Fantastic location. It was great to be able to walk to most places. We liked the printout of suggestions for places to eat. Coffee available in Club Lounge was good, but it would have been nice to have tea and coffee in rooms. Staff were great. Good value for money in a big city. We would definitely stay again.
Robyn
Stayed 4 nights in Apr 2024
Response from Nikalette on 7 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
10/10 Excellent
Jonathan
Travelled with family, Travelled with family and small children
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Everything was amazing, the only issue was the rudeness off the valet manager. The valet team was all polite, and a pleasures to see every morning and evening.
berkan
Stayed 2 nights in May 2024
Response from CQ on 4 May 2024
I'm so sorry to hear you had issues with the valet management, but thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Outstanding service. Friendly. Quick replies and help. Very clean. Easy check in. Easy check out. Fantastic location. Zero complaints.
Brad
Stayed 3 nights in Apr 2024
Response from CQ on 2 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
6/10 Okay
Brock
Travelled with partner
30 Apr 2024
Liked: Cleanliness, staff & service
The bed was concave and very uncomfortable. The room was smaller than expected. Maid service only if requested. So if you have a coffee pot in your room don't expect refills unless you specifically call and ask.
Brock
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 1 May 2024
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.
4/10 Poor
Ryan
Travelled with partner
30 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is amazing and made our trip enjoyable. The rooms have issues. We were in 3 rooms. First room was 77degrees with the heat off. 2nd room had the worlds hardest bed. 3rd room had a tv that shut off every 20 minutes. Make sure you call ahead if you can’t have feather pillows. Again the staff was great Leo and the other gentleman (didn’t get his name, sorry) really helped us as much as they could.
Ryan
Stayed 3 nights in Apr 2024
Response from CQ on 30 Apr 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!
My husband and I loved our stay here. Will definitely be back.
Tiffany
Response from CQ on 30 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!
Great location on the riverfront. Lots of parking nearby. Fast, easy check-in. Fantastic view from our room.
David
Stayed 1 night in Apr 2024
Response from CQ on 30 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!
This hotel was nice and clean. Tony was amazing I was so happy with the service they have. Definitely recommend this hotel who is new to Chicago downtown riverside.
Ferdinand
Stayed 2 nights in Apr 2024
Response from CQ on 28 Apr 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service.
Staff, and property were amazing. Very happy with the service
IRVIN ARMANDO AREVALO
Stayed 2 nights in Feb 2024
Response from CQ on 28 Apr 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service.
Absolutely enjoyed my stay at Club Quarters, this was my second time staying here and the staff has been consistently helpful and friendly! The rooms could use an update but they get the job done, you can’t beat the awesome location, views, and price!!
emily
Stayed 2 nights in Apr 2024
Response from Raina A on 26 Apr 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service. We look forwarding to hosting you again soon!
For the short stay it was acceptable, forna longer stay upgrade to a room that has microwave and fridge.
Jonathan
Stayed 1 night in Apr 2024
Response from Raina A on 26 Apr 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!
6/10 Okay
Benedict
24 Apr 2024
Benedict
Stayed 2 nights in Apr 2024
Response from CQ on 16 May 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.
Thank you for taking the time to review our hotel. We are disappointed to hear your stay was less than perfect. We will share your feedback with the pertinent department and ensure the issues are isolated
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Easy check in and clean rooms. Water stations on every floor were a great amenity
Chapman Jones
Stayed 4 nights in Apr 2024
Response from CQ on 22 Apr 2024
We greatly appreciate your kind review. We will continue to strive for excellent service. We look forward to your return!
10/10 Excellent
Sheetal
20 Apr 2024
Sheetal
Stayed 1 night in Apr 2024
Response from Nikalette on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Very helpful and courteous welcome from front desk staff. Wonderful location. Comfortable room. Very small bed, fine for 1 person.
Dennis
Stayed 1 night in Apr 2024
Response from CQ on 18 Apr 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!
Very good location very nice hotel nice room and a good service
Avishay
Stayed 2 nights in Apr 2024
Response from CQ on 13 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!
Great location downtown at a reasonable price. Rooms are small, but clean.
Danielle
Stayed 4 nights in Apr 2024
Response from CQ on 13 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!
10/10 Excellent
Ivan
9 Apr 2024
Ivan
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 30 Apr 2024
Thanks for the awesome rating! We hope to serve you again in the near future.
Convenient location and pet friendly. The staff was very accommodating and friendly. I will definitely be staying there again.
Benjamin
Stayed 2 nights in Apr 2024
Response from Nikalette on 9 Apr 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
6/10 Okay
Jolane
Travelled with partner
8 Apr 2024
Liked: Staff & service, amenities
Rooms very small. No regulation on room temp. No bathroom fan! No small refrigerator. Wait staff was nice but the valet guy who came with our car said this wasn’t a loading zone when in fact, that’s all people were doing there!!
Jolane
Stayed 2 nights in Apr 2024
Response from Raina A on 8 Apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take guest feedback seriously and use it as an opportunity to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.
Unparalleled location. We loved walking everywhere - downtown, river north, mag mile.
Irina
Stayed 2 nights in Apr 2024
Response from CQ on 11 Apr 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!